FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,232

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,067
shipping
245
quality
12,370
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139,508 reviews

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New York
2 reviews
0 helpful votes
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Dead tree
June 2, 2021

The tree arrived late and dead. The plant food in a heavy pot were packaged in the same box with the tree, on the top near the branches, which broke off most of the branches. It arrived completed dried out and broken. I tried everything that I could to revive it, but it was too late.

Date of experience: May 31, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Nevada
1 review
0 helpful votes
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Lemon tree
May 31, 2021

Came quickly and in good shape present for my neighbor

Date of experience: May 31, 2021
Florida
1 review
0 helpful votes
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Leafless Hass Avocado
June 2, 2021

Ordered a 2-3foot hass avocado tree and received one 18" with more leaves in the box than on the plant. Customer service told me if the stalk was green it would live.

Date of experience: May 31, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

North Carolina
1 review
0 helpful votes
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Great tree.
May 31, 2021

Ordered a coral bark maple. It arrived in great condition and the size as advertised.

Date of experience: May 31, 2021
South Carolina
1 review
0 helpful votes
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Brown Turkey Fig Tree
June 2, 2021

Disappointed with the size of the fig tree they sent. They didn't seem to care about it.
Found same tree at Home Depot in better shape, at more half the price and no freight.

Date of experience: May 31, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Utah
1 review
0 helpful votes
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Great customer service
May 30, 2021

Best customer service yet! The plants arrived in perfect condition. Within 24 hours, my sweet puppy destroyed them, leaving plant carcasses behind. Fast Growing Trees kindly replaced them without issue. Much appreciated.

Date of experience: May 30, 2021
Texas
1 review
0 helpful votes
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Tree arrived almost dead. No replies to e-mails on the subject

Date of experience: May 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this is in the process of getting resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

California
1 review
0 helpful votes
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Shipping debacle
May 30, 2021

My plants came but were broken and mangled I am trying to salvage them but It's not very promising.

Date of experience: May 30, 2021
Michigan
1 review
0 helpful votes
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Would not purchase again
June 2, 2021

I bought three stella cherry trees. One came within a few days, though small, seemed okay. Two more were delayed by the shipping carrier and came beat up, with broken branches and no leaves. I reported this and they sent two more, which were also delayed several days. They were not as broken and beat up, but were yellow for having been in the box so long. They probably should change shipping carriers. The trees were also smaller and more expensive than my local nursery.

Date of experience: May 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
2 reviews
0 helpful votes
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Good experience
May 30, 2021

Plants came quickly and were in good shape upon arrival.

Date of experience: May 30, 2021
Oklahoma
1 review
0 helpful votes
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Not Very Pleased
May 30, 2021

I ordered a 5 in 1 apple tree and I was very pleased with it. I also ordered two trees that were supposed to be 1-2 feet tall. They were 10" tall. I didn't receive a notice when they were shipped. I signed up for text service from FedEx and didn't receive any text. Luckily we saw our box with the trees in it on our porch when we drove into our garage.

Date of experience: May 30, 2021
New York
1 review
0 helpful votes
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Wouldn't buy a tree here again
May 30, 2021

This was a great lesson for me to go to the local nursery next time, yes I would have to pay more, but I would get a beautiful tree, instead of the one with broken branches that probably won't recover until next year, like I got from here

Date of experience: May 30, 2021
Virginia
1 review
0 helpful votes
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Waiting
June 2, 2021

Every plant I purchased is barely clinging to life. I'm going to give it another week or so before filing a claim.

Date of experience: May 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Massachusetts
1 review
0 helpful votes
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One of three trees were dead
June 2, 2021

I ordered 3 trees: one Chicago Hardy Fig (3 gallons), one Hosui Asian Pear (5-6 feet), and one Shinseiki Asain Pear (5-6 feet). They arrived 5 days after I ordered which I was very happy. However, even though the the fig and Hosui looked great, the Shinseiki ha all leaves wilted. With my garden experience, the cause of wilted leaves are not from the those 5 shipping days but the tree must have been in a very bad condition long before shipping. I sent the tree condition with photo but have not got any replied yet. I put all 3 trees in ground immediately when I got them and have been watering them frequently as instructed. It has been almost a month, the 2 good ones have grown well but the one in the bad condition (Shinseiki Asain Pear) look completely dead now

Date of experience: May 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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Fruit trees
June 2, 2021

Ordering was quick, easy, and efficient. Delivery was a bit slower than I anticipated, however, due to Covid employee restrictions, I'm assuming this was probably the reason. I ordered a cherry tree, apricot tree, and wisteria vine. They all came packaged beautifuuly, however the fruit trees were in sad shape (not dead, but looking leaf stressed). The wisteria was in beautiful condition and transplanted very well. The fruit trees barely had a root system to speak of, although the packing soil was still moist enough. When I went to plant the apricot, the lack of a sufficient root system was very concerning. I planted both trees anyway. It has been 1 1/2 weeks and they continue to look like they are struggling to keep their few leaves alive. I really feel the cause is the length of time they were in transit. I live in Nevada, so coming from South Carolina to NV, and with employee shortages, it might have been too much plant stress. I'm hoping they will recover and make it.

Date of experience: May 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Missouri
1 review
0 helpful votes
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Great customer service
May 30, 2021

Courteous professional staff
Replaced tree that was damaged in transit
New tree perfect condition

Date of experience: May 30, 2021
Virginia
1 review
0 helpful votes
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Not so great
June 2, 2021

One of two bushes I ordered was in rough shape when I received it. I have been trying to revive it, but I doubt it will survive. Other shrub seems to be adapting well.

Date of experience: May 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Windmill Palms
May 30, 2021

Trees were in pretty good condition for being shipped. I anticipated them to be a little taller, but other than that, I had noompalints with the trees. I was supposed to receive a free Hydrangea for spending over a certain amount of money, but it arrived dead. I didn't make an issue of it as it was a free gift, and would be too much of a hassle to deal with sending g it back, etc. Overall, seems like a good company and quality of the trees seems to be good.

Date of experience: May 30, 2021
Pennsylvania
1 review
0 helpful votes
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Not a gallon size
June 2, 2021

The plants that arrived appear to be healthy but are not anything that could be described as a 1 gallon size. The pots that arrived were only about 4 inches deep and it looks like the plants were transplanted to them just before shipping, having been re potted from an even smaller container. All of the #1 size 1 gallon pots I have are about 7 inches deep.

The issue is that the plants had nearly no depth to their roots and it is already warm and dry as summer approaches. I had expected based on the claimed pot size that the plants would arrive with more than superficial surface level roots. I had to install a watering system to give them a chance of surviving.

I contacted the company through their website. The page actually has specific instructions if you received a size other then advertised. I guess this is common practice. Their response was thats just how it is, claiming that the tiny pot half the size of a #1 nursery pot was gallon size.

Be prepared for a smaller underdeveloped plant than what is advertised and what you are paying for.

Date of experience: May 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear you are not satisfied. We are reaching out privately to offer further assistance.

Oklahoma
1 review
0 helpful votes
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It is a stick
June 2, 2021

Our landscaper and I opened the box, and it was a 4' stick with 3 leaves on it. We looked at the root ball, and the dirt was loose around the roots. It was very disturbing to pay so much for a tree, and it looked so pitiful. Our neighbors are laughing at it.

Date of experience: May 30, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.