On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The tree arrived late and dead. The plant food in a heavy pot were packaged in the same box with the tree, on the top near the branches, which broke off most of the branches. It arrived completed dried out and broken. I tried everything that I could to revive it, but it was too late.
Ordered a 2-3foot hass avocado tree and received one 18" with more leaves in the box than on the plant. Customer service told me if the stalk was green it would live.
Weāre so sorry to hear how your plants arrive! Itās very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and weāll make it right if they do not bounce back!
Ordered a coral bark maple. It arrived in great condition and the size as advertised.
Disappointed with the size of the fig tree they sent. They didn't seem to care about it.
Found same tree at Home Depot in better shape, at more half the price and no freight.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Best customer service yet! The plants arrived in perfect condition. Within 24 hours, my sweet puppy destroyed them, leaving plant carcasses behind. Fast Growing Trees kindly replaced them without issue. Much appreciated.
Tree arrived almost dead. No replies to e-mails on the subject
We are so sorry to hear about your experience! We are confident that this is in the process of getting resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
My plants came but were broken and mangled I am trying to salvage them but It's not very promising.
I bought three stella cherry trees. One came within a few days, though small, seemed okay. Two more were delayed by the shipping carrier and came beat up, with broken branches and no leaves. I reported this and they sent two more, which were also delayed several days. They were not as broken and beat up, but were yellow for having been in the box so long. They probably should change shipping carriers. The trees were also smaller and more expensive than my local nursery.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Plants came quickly and were in good shape upon arrival.
I ordered a 5 in 1 apple tree and I was very pleased with it. I also ordered two trees that were supposed to be 1-2 feet tall. They were 10" tall. I didn't receive a notice when they were shipped. I signed up for text service from FedEx and didn't receive any text. Luckily we saw our box with the trees in it on our porch when we drove into our garage.
This was a great lesson for me to go to the local nursery next time, yes I would have to pay more, but I would get a beautiful tree, instead of the one with broken branches that probably won't recover until next year, like I got from here
Every plant I purchased is barely clinging to life. I'm going to give it another week or so before filing a claim.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
I ordered 3 trees: one Chicago Hardy Fig (3 gallons), one Hosui Asian Pear (5-6 feet), and one Shinseiki Asain Pear (5-6 feet). They arrived 5 days after I ordered which I was very happy. However, even though the the fig and Hosui looked great, the Shinseiki ha all leaves wilted. With my garden experience, the cause of wilted leaves are not from the those 5 shipping days but the tree must have been in a very bad condition long before shipping. I sent the tree condition with photo but have not got any replied yet. I put all 3 trees in ground immediately when I got them and have been watering them frequently as instructed. It has been almost a month, the 2 good ones have grown well but the one in the bad condition (Shinseiki Asain Pear) look completely dead now
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Ordering was quick, easy, and efficient. Delivery was a bit slower than I anticipated, however, due to Covid employee restrictions, I'm assuming this was probably the reason. I ordered a cherry tree, apricot tree, and wisteria vine. They all came packaged beautifuuly, however the fruit trees were in sad shape (not dead, but looking leaf stressed). The wisteria was in beautiful condition and transplanted very well. The fruit trees barely had a root system to speak of, although the packing soil was still moist enough. When I went to plant the apricot, the lack of a sufficient root system was very concerning. I planted both trees anyway. It has been 1 1/2 weeks and they continue to look like they are struggling to keep their few leaves alive. I really feel the cause is the length of time they were in transit. I live in Nevada, so coming from South Carolina to NV, and with employee shortages, it might have been too much plant stress. I'm hoping they will recover and make it.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Courteous professional staff
Replaced tree that was damaged in transit
New tree perfect condition
One of two bushes I ordered was in rough shape when I received it. I have been trying to revive it, but I doubt it will survive. Other shrub seems to be adapting well.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Trees were in pretty good condition for being shipped. I anticipated them to be a little taller, but other than that, I had noompalints with the trees. I was supposed to receive a free Hydrangea for spending over a certain amount of money, but it arrived dead. I didn't make an issue of it as it was a free gift, and would be too much of a hassle to deal with sending g it back, etc. Overall, seems like a good company and quality of the trees seems to be good.
The plants that arrived appear to be healthy but are not anything that could be described as a 1 gallon size. The pots that arrived were only about 4 inches deep and it looks like the plants were transplanted to them just before shipping, having been re potted from an even smaller container. All of the #1 size 1 gallon pots I have are about 7 inches deep.
The issue is that the plants had nearly no depth to their roots and it is already warm and dry as summer approaches. I had expected based on the claimed pot size that the plants would arrive with more than superficial surface level roots. I had to install a watering system to give them a chance of surviving.
I contacted the company through their website. The page actually has specific instructions if you received a size other then advertised. I guess this is common practice. Their response was thats just how it is, claiming that the tiny pot half the size of a #1 nursery pot was gallon size.
Be prepared for a smaller underdeveloped plant than what is advertised and what you are paying for.
We are so very sorry to hear you are not satisfied. We are reaching out privately to offer further assistance.
Our landscaper and I opened the box, and it was a 4' stick with 3 leaves on it. We looked at the root ball, and the dirt was loose around the roots. It was very disturbing to pay so much for a tree, and it looked so pitiful. Our neighbors are laughing at it.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!