FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,232

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,067
shipping
245
quality
12,370
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Rhode Island
1 review
0 helpful votes
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Too soon to tell
July 2, 2021

The delivery was fine. Plant looked good. It has been planted for a few weeks and hasn't produced any new leaves. It might be the transplant shock. I need to give it more time to know. Thanks.

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!

Georgia
1 review
0 helpful votes
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Laurels and watering tubes
June 29, 2021

We are confused that the watering tubes only water for 5-8 hours at a time. We thought that they would be a much slower release process, for easier water management. Filling them every 2-3 days is not an easy job.

Date of experience: June 29, 2021
Texas
1 review
0 helpful votes
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I was told to wait 3 or 4 weeks for the plants to look healthy again. Totally unacceptable

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! Shipping stress can cause plants to drop leaves and wilt but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!

Virginia
1 review
0 helpful votes
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I ordered 6 trees from them, and all did not thrive in spite of best efforts. It took too long to transport the trees, and that might have contributed to their failure to thrive. I inspected one of the tree base without the soil, and I noticed that there were NOT enough roots to enable the tree to thrive; I suspect that it might have been typical for all of the trees I bought. GENERALLY, I think it's a good idea to mail order any tree. The best recourse is to order it through a local nursery in March or April and by it through them. In that way you see what you're actually paying for, in contrast to a seeing a "twig" from a box.

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that some of your plants didn't do well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Texas
1 review
0 helpful votes
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Not what I expected
July 2, 2021

My plants arrived delayed and when I took them out of the boxes they appear to be dead.

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Utah
1 review
0 helpful votes
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Poor packaging
July 2, 2021

The plants were nice size and looked like they were good when shipped. The packaging was very poor and due to the weight one had the roots completely ripped off the plant and it died. The other one seems to be doing ok.

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Wyoming
1 review
0 helpful votes
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Bad shipping
July 2, 2021

I spend 150$ on 4 berry plants and they were destroyed in the mail.

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Virginia
1 review
0 helpful votes
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Rhododendron
June 29, 2021

Great plants, so nice to be able to find plants that are not available in my area.

Date of experience: June 29, 2021
Michigan
1 review
0 helpful votes
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Fruit trees
June 29, 2021

I had an apple tree and raspberry bush break in transport as they carriers didn't handle the boxes carefully. Fast growing trees promptly sent the replacements and they are perfect. They had quick responses and amazing customer service. I will be purchasing from them again.

Date of experience: June 29, 2021
New Jersey
1 review
2 helpful votes
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Never Again
July 2, 2021

I have had bad experiences before but this was the worst. Dead or weak plants and trees at delivery, poor customer service, and a warranty that does not work unless you really complain and in the end cost you more than if you bought the items from a local nursery. I was so disappointed that I gave away me credit to someone else because I did not want to waste more time and money getting new items. Would never use them again.

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience. Our 1 year warranty covers a store credit for the cost of the plant so it can be replaced. If you have any issues with your plants when they arrive, please let us know right away so we can cover it if it does not recover. Because there are so many environmental factors that can depend on the livelihood of the plants, we aren't able to issue a refund when activating a warranty.

Massachusetts
1 review
0 helpful votes
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Lemon tree
July 2, 2021

Not worth the money paid. Very misleading advertising.

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your tree wasn't what you had expected! It looks like we were able to help make it right!

Ohio
1 review
0 helpful votes
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Not so good
July 2, 2021

I bought a $#*! willow and within the first two weeks the leaves have all died off, i scratched the trunk and its turning brown not green

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that your tree didn't make it! We have a replacement shipping!

Texas
1 review
0 helpful votes
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Blueberry Lover
June 28, 2021

The two trees each arrived with broken limbs and dead leaves. First time buying blueberry trees. I probably ordered too late in the season. I am happy to have them in the ground. Hope they will be successful.

Date of experience: June 28, 2021
Pennsylvania
1 review
0 helpful votes
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Very satisfied
June 28, 2021

I received the tree in very good shape. It was a little smashed on one side but is doing well since planted.

Date of experience: June 28, 2021
Texas
1 review
0 helpful votes
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Grapes
June 28, 2021

Plant was perfect, very healthy and two grapes are there. Lol

Date of experience: June 28, 2021
Florida
3 reviews
0 helpful votes
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Crepe Myrtle trees
June 28, 2021

My trees arrived very quickly in excellent health. Thank you

Date of experience: June 28, 2021
New York
1 review
0 helpful votes
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Luv my trees
June 28, 2021

Quick delivery, healthy trees. I'm pleased to say that after just a month, our trees have put on leaves and are growing!

Date of experience: June 28, 2021
Minnesota
1 review
0 helpful votes
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Good Product, Poor Execution
July 2, 2021

I purposefully asked for delivery date when I would be home (weekdays), yet my tree arrived on a weekend when I was out of town. I understand shipping can vary, but would've expected they'd account for that risk and ship a day or two earlier just in case. Tree appears to have survived after sitting on my hot porch in a box all weekend, but was a key mistake on their part when I overtly told them of my set times for delivery.

Date of experience: June 28, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry! Unfortunately we do not have any control over the carrier and when they deliver. You can go to their site and request a specific date/time for drop off!

California
1 review
0 helpful votes
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Way Too Expensive
June 28, 2021

I can't believe I spent over $100 on these tiny trees. I found something 5 times the size of these at our local nursery a week after I bought these. Lesson learned.

Date of experience: June 28, 2021
Ohio
1 review
0 helpful votes
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Dwarf Lilac
June 28, 2021

Quick delivery. Received product as ordered. Easy on line ordering.

Date of experience: June 28, 2021