FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,232

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,067
shipping
245
quality
12,370
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Virginia
1 review
0 helpful votes
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Fast Growing Trees delivery
July 2, 2021

I received four of the five plants I ordered. I was told the last one was shipped so either it's dead in some shipping center or someone else has my plant.

Date of experience: June 30, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your rosemary has been in transit for so long! We are sending out a replacement!

Wisconsin
1 review
0 helpful votes
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Great Warranty & Customer Care!
June 30, 2021

Quickly & efficiently replaced 4 plants that did not overwinter. New plants arrived in great shape. Watered in before the heat started, and everything looks great.

Date of experience: June 30, 2021
California
1 review
0 helpful votes
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Xanadu
June 30, 2021

The plant has yes spots on it. I thought it would be a shiny green like my other philladendran plant

Date of experience: June 30, 2021
California
1 review
1 helpful vote
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Great customer service
June 30, 2021

My sugar apple tree came within a week and right after an event of California experienced a heat wave of 100 degree! When I opened the package one third of my leaves shedding! So worried, but my small tree is striving now after a week with new leaves coming out and looks healthier!
Thanks for the excellent packaging service snd healthy tree selected, i am so happy to have my tree I like! I will order more in the future and highly recommended for Fast growing tree service

Date of experience: June 30, 2021
Illinois
1 review
0 helpful votes
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Awesome products
June 30, 2021

My plants arrived I good condition. They were well packaged and healthy! Very impressed with the quality. Just placed my third order

Date of experience: June 30, 2021
Arkansas
2 reviews
0 helpful votes
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Trees
June 30, 2021

Good experience, however a bit disappointed with the symmetry of the tress. A bit lopsided

Date of experience: June 30, 2021
Florida
2 reviews
0 helpful votes
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Four New Trees
June 30, 2021

The trees arrived on schedule and were packed extremely well. Trees were in terrific shape!

Date of experience: June 30, 2021
Wisconsin
1 review
0 helpful votes
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Great customer service
June 30, 2021

I ordered 6 hollies - 4 female winterberries and 2 male southern gentlemen. The males arrived in less than great condition with a lot of brown spots. I contacted support immediately to let them know what was going on. The males continued to decline after a few weeks so I contacted support again. They sent 2 free replacements. Customer service was great. The females were in great condition and are thriving. I'm still waiting for the 2 new males to arrive, but overall I'm pleased with my experience and will order again from them.

Date of experience: June 30, 2021
California
1 review
0 helpful votes
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Great plants
June 30, 2021

Live plants to my door in a few days. Awesome since I couldn't get virus at my local nursery!
Thank you so much!

Date of experience: June 30, 2021
Georgia
1 review
0 helpful votes
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Nice plants!
June 30, 2021

Ficus, Swiss cheese plant and fiddle leaf. First fiddle leaf looked bad. Company sent me another one right away. I am happy with all my plants.

Date of experience: June 30, 2021
Texas
1 review
0 helpful votes
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When I foolishly ordered live plants to be shipped during a hot Texas summer, it's no surprise that one of the four plants didn't do well in the heat of shipping. What was a surprise was the amazing customer service I received when I called to request advice about how to nurse the sickly plant back to health! The customer service agent was helpful and kind, and immediately shipped a replacement plant. The new plant was huge and full and arrived in fantastic shape. I am happy with my choice of plants - of not necessarily my timing - but I am even happier with my choice of nurseries! Would highly recommend.

Date of experience: June 30, 2021
New York
1 review
0 helpful votes
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Great customer service
June 30, 2021

Fast shipping and great communication. I had a problem with one of my trees and they handled it quickly and efficiently. Super happy with this company!

Date of experience: June 30, 2021
New York
1 review
0 helpful votes
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Room for improvement
June 30, 2021

Ordered a owari satsuma mandarin plant came in a great shape, but overall health was pretty sad. 80% of the leaves were bug rottwn and eaten by bugs, grafting wasnt as great as it could have been. If done a bit more professionally. Later found out the prices for this nursery are also very high compared to other nurseries, that offer premium more mature much much taller tress for almoat 25-30 dollars less. Called customer service for an exchange but just got excuses in return, most likely will not shop from here again. Couldnt even get a exchange on the crappy plant even after their one year warranty for also which i paid an extra 8.

Date of experience: June 30, 2021
Rhode Island
1 review
0 helpful votes
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Thuja
June 29, 2021

Trees arrived in great shape and following instructions, they are thriving.

Date of experience: June 29, 2021
Alabama
2 reviews
0 helpful votes
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Great Trees
June 29, 2021

I ordered apple trees, cherry trees, and 2 lemon bushes. All arrived in fantastic condition, were lush and beautiful, and still look great weeks after planting.

Date of experience: June 29, 2021
Idaho
1 review
0 helpful votes
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Beautiful Hydrangea Tree
June 29, 2021

This is my first time purchasing from you & well I have to say I LOVE my tree. It is growing beautifully.

Date of experience: June 29, 2021
California
1 review
0 helpful votes
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Gardenia
June 29, 2021

The double blooming gardenia tree is having trouble adapting. I called customer service and the lady was very helpful. We'll see what happens.

Date of experience: June 29, 2021
New Jersey
1 review
0 helpful votes
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Tree's are small
July 2, 2021

The tree's are always small and not very healthy and if you ever try to get a tree replaced good luck. They only want to give you penny's on the dollar and want you to order more from them

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your trees were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Michigan
1 review
0 helpful votes
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Broken trees!
July 2, 2021

I ordered 2 apple trees for my grandson. The trees were broken when they arrived. I called and two more were sent. Broken when they arrived. The packaging was not sufficient to support the trees. The delivery people brought them to our house holding the box in the middle. Thus broken trees! I have not gotten confirmation yet that the cost of the trees was put back on my credit card. Very disappointed.

Date of experience: June 29, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for how your trees keep arriving! We are reaching out privately to get this resolved!

Utah
1 review
0 helpful votes
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Hollywood Juniper
June 29, 2021

They were smiling at me when I opened their box, and they have me smiling after I got them in the ground. They haven't tried to die off at all. Thank you FGT!

Date of experience: June 29, 2021