FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,278

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,073
shipping
245
quality
12,370
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Idaho
1 review
0 helpful votes
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Full of spider mites
August 1, 2021

My 900.00 dollars worth of trees arrived Looking pretty good. Had pre dug holes, bought everything to give them the start they needed, per site suggestions. One day after planting saw webbing, leaves drying out quickly. Didn't know what it was, bought 3000k ladybugs to no affect, sprayed natural bug spray water, drop of dish soap 3 tablespoon vinegar, no help. Daily rinsing leaves with water, began seeing webbing on surrounding plants. Finally forced to use harmful spray, we have created a living sanctuary for over 40 types of birds, different butterflies, we grow our food with our flowers and trees so even though these trees were down from the garden it has damaged ALL of or vegitation. We are sending pics to fast growing trees, but they didn't put our review up which is a sign they are disingenuous, and they don't really seem to care. They sent an email that says send pics and may we can help, really? Maybe? Of we lose food, birds and now have a forget battle if them they are in for a battle. This isn't Acceptable in any way, we never had ANY bugs of any kind, we have frogs and toads, and chickens as well that All help the natural ways.

FastGrowingTrees.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 2, 2021
Massachusetts
2 reviews
0 helpful votes
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One completely dead within days, pink weeping cherry 4-5 ft
The second tree in the original order was a pink dogwood 4-5 ft and you could scratch the bark, and there was no green underneath on more than half the tree. The rest of the branches had very few leaves and a lot of broken branches. Today there are 6 green leaves left. I can't see the tree making it another few weeks.
We didn't buy the warranty when purchased, so we paid a 25% premium plus the warranty price.
They honored the warranty for both right away, but there were no pink dogwoods until September, so I said I would wait.
One replacement of the pink weeping cherry had to be one size larger and we paid the difference for a 5-6 ft. When it arived there were half as many branches as the first one, and half of those were completely broken the rest were all hole eaten
Second replacement sent a larger pink weeping cherry tree 6-7 ft., this looked even worse then the two previous ones. It had branches completely broken off and a lot of leaves laying in the box. This tree might make it, I will hold judgment until next spring 50/50.
We did have another separate order originally for a white dogwood which arived in very good shape and is still in very good shape
There costumer service is great, very pleasant and very efficient. Also they handled everything in the process very quickly. I don't know if it is the time of year, or the warehouse picking and packing but the products i would not say are the greatest when they arrived.

Date of experience: July 2, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry for how your trees arrived! We are reaching out to help!

Wyoming
1 review
0 helpful votes
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Not happy.
July 2, 2021

2 of the 4 trees I received will probably die. The leaves were like potato chips on arrival to me. Not pleased.

Date of experience: July 2, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
1 review
0 helpful votes
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Order does not match with product shipped. Money spent is not worth

Date of experience: July 2, 2021
Georgia
1 review
0 helpful votes
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Buy it somewhere else
July 2, 2021

Could have gotten a more establish tree somewhere else with a much lower price. The tree arrived with a few leaves on it and eventually, it died. Unfortunately, I do not have a 1- year warranty.

Date of experience: July 2, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Massachusetts
1 review
0 helpful votes
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Great, but
July 2, 2021

The shipping was a problem, I am surprised the made it at all

Date of experience: July 2, 2021
Nebraska
1 review
0 helpful votes
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AWESOME
July 2, 2021

I have purchased trees in the past and recently. I am very impressed with the helpfulness of the staff.
Elvis who I spoke with recently is phenomenal.
He is very friendly and very professional.

Date of experience: July 2, 2021
Texas
1 review
0 helpful votes
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Terrible quality
July 2, 2021

Only 5 out of 10 trees are surviving. Other ones must have been defective.

Date of experience: July 1, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that your trees haven't done well and we didn't receive any emails! We have reached out to help make this right!

Washington
1 review
0 helpful votes
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Hope it will live
July 2, 2021

Arrived in Pullman on a Friday but no tdelivered until Monday in very hot weather. 95% of leaves were dead. I am watering it and hoping for the best. At the moment it is just a stick in the ground.

Date of experience: July 1, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
1 review
0 helpful votes
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Not as expected
July 2, 2021

I was very excited to get a 4-5 ft young tree! I did not expect to receive a thin twig! It is approximately 4 ft tall, but extremely thin with only a couple leaves at the very top :( I am going to plant this stick and see what happens, but I doubt I will order from this company again

Date of experience: July 1, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Ohio
1 review
0 helpful votes
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New built home with no trees.
July 1, 2021

Great, will be buying more trees. I used the site before.

Date of experience: July 1, 2021
North Carolina
1 review
0 helpful votes
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Annabelle Hydrangeas
July 1, 2021

Everything was great to start to finish!
Plants were delivered on time! They looked great when delivered!
They have taken off! Lots of new growth in 3 weeks!

Date of experience: July 1, 2021
North Carolina
1 review
0 helpful votes
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Great service, great products
July 1, 2021

We've purchased 7 plants from FastGrowingTrees this year and they've all been amazing. Not one of them has died, they're all thriving, and they all look aesthetically pleasing already. Super pleased with their selection, their shipping, their customer service (they forgot one tree, but were very quickly to send it when alerted), and the quality of their trees and shrubs.

Date of experience: July 1, 2021
South Dakota
1 review
0 helpful votes
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Excellent!
July 1, 2021

I've been looking for a mulberry tree for years. I was excited to find one. I was a little nervous about ordering online and shipping a live tree. When it arrived, the box was a little beat up…but the tree was protected by an inside container. The tree was perfect. The soil was still nice and moist.

Date of experience: July 1, 2021
Pennsylvania
2 reviews
0 helpful votes
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When I ordered the tree website said it would be shipped in a day or two. My credit card was charged the full amount immediately. When I did not receive the tree after a week I called. I was told the tree is backordered and I might receive it later in July. No email - no communication whatsoever.

Date of experience: July 1, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that we weren't able to ship this tree! Unfortunately when dealing with Mother Nature, she can be unpredictable and our inventory just wasn't up to par to ship. We do sincerely apologize again for the inconvenience and will ship your tree as soon as its available!

California
1 review
0 helpful votes
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Dead
July 2, 2021

Received my heritage raspberry plant dead on arrival… was not going to leave a review but they kept pestering me in my email.
Very disappointed

Date of experience: July 1, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!

District of Columbia
1 review
0 helpful votes
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Fraud and Dishonesty
July 2, 2021

I ordered two gallon sized plants for over $100. The so-called "gallon" sized plants arrived with tiny root bases in 4" diameter pots. When I reached out to complain about an error, I was sold a bill of goods about gallon plants ranging anywhere from 4" to 8" pots -- which is a demonstrably false statement as a matter of law. I was told I could return the plants and PAY for shipping (which was very expensive) AND a restocking fee. I eventually filed a complaint with the Better Business Bureau. DO NOT BUY FROM THIS COMPANY. THEY DO NOT DESERVE TO STAY IN BUSINESS.

Date of experience: July 1, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We apologize that your order was not satisfactory! Nursery size gallons are not the same as a metric gallon, we are so sorry for any confusion but glad we could make it right!

Colorado
1 review
0 helpful votes
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The size of the tree.
July 2, 2021

Everything was good, until I got the trees. I was very disappointed how small they were for the price. They were pretty though until I planted them, then all the leaves fell off and have not come back after a couple of weeks. I am afraid they are going to die. They look like a stick in the ground instead of a tree. If I see improvement in the growth and the health I will feel better. I know the tree I have had them before. I love them. Just wish the tree was bigger I think it would be further along by now.

Date of experience: July 1, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

North Carolina
1 review
0 helpful votes
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Chrimson Red Maple
July 2, 2021

Tree arrived later than expected, due to shipping delays. Leaves that remained on the tree were wilted. Shipping box was full of leaves that had fallen off the tree. Notified seller and was told to wait. 3 weeks and no new growth.

Date of experience: July 1, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! Shipping stress can cause plants to drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!

New Jersey
1 review
0 helpful votes
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Great service and product
June 30, 2021

The service was excellent, knowledgeable representative and quick turnaround delivery time. Would definitely buy from them again.

Date of experience: June 30, 2021