FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,331

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Massachusetts
1 review
0 helpful votes
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Excellent service
August 14, 2021

I received excellent customer service a number of times with delivery issues. The packaging isn't so great and tends to damage the trees in shipping. I ended up getting replacement for a couple of orders.

Date of experience: August 14, 2021
Iowa
1 review
0 helpful votes
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Ordered Meyer Lemon/Key Lime Bundle
August 14, 2021

The key lime tree looks like a miniature tree and is growing well, I believe. The lemon tree is not what I expected. Instead of a tree, it appears to be one long, vine looking stalk almost, without any branches.

Date of experience: August 14, 2021
New York
1 review
0 helpful votes
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I was very pleased with the tree I purchased. It was a birthday gift for a friend and they loved it. I had purchased a Persian Lime tree. It was very healthy and arrived in good condition.

Date of experience: August 14, 2021
Minnesota
1 review
0 helpful votes
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Trees lovers
August 14, 2021

I bought a lot plan at my local store but sometime it's really bad condition and when I start visit fastgrowingtrees.com and they have a lot of all kinds trees and plants that I never seen it before so I'm so excited it a lot

Date of experience: August 14, 2021
California
3 reviews
5 helpful votes
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Healthy trees delivered quickly
August 13, 2021

I have ordered three times and every time the trees arrive in great shape and took to their designated spot beautifully. Thank you FastGrowingTrees!

Date of experience: August 13, 2021
Virginia
1 review
0 helpful votes
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Great! Easy to order, arrived well packaged with instructions... now, we're watering the plants and praying they grow as promised!

Date of experience: August 13, 2021
Michigan
1 review
0 helpful votes
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Customer service was awesome
August 13, 2021

I ordered an apple, 2 peach and 2 cherry. The condition of the boxes told me they had not been carefully handled by Fed Ex. The apple and peach trees survived but both cherry trees were badly damaged. I took pictures contacted customer service and within hours received a response and my replacement trees arrive in days. How I wish every company treated their customers as well!

Date of experience: August 13, 2021
California
15 reviews
52 helpful votes
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Will never buy again!
August 17, 2021

I bought 2 trees, one of them is already dying the other one is hanging on. I dealt with a man named Elvis, I made it very clear I wanted 2 flowering trees and the size I needed, one is a myrtle, the one that is dying and what I got was a bush with many trunks, when I called I got a very rude woman that sor of told me to take a hike, when Elvis called me back he sent me to a website as to how to train the many trunks into one, that is not what I wanted to begin with. I have the feeling that when I ask for another tree Capital One is going to have to interfere since I bought an extra warranty but after you buy they are really a... es. My advice? Just buy from your local nursery so you get what you want, even Home Depot doesn't give you the grief that this people do, I am done with buying plants on line and unfortunally I still have a hard road ahead with this guys.

Date of experience: August 13, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience! It looks like we have a replacement on its way! Let us know if we can help with anything else!

New York
1 review
0 helpful votes
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Okay
August 17, 2021

The plants were not arriving well and healthy. There were many dry leaves and some leaves were dead.

Date of experience: August 13, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Colorado
1 review
0 helpful votes
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Excellent
August 13, 2021

Shipping was very fast. The bushes arrived in great condition and were well packaged. They have been in the ground several weeks, and have already at least doubled in size. I am very, very happy with my purchase. I am anxious to buy five more tri-color dappled willows.

Date of experience: August 13, 2021
Massachusetts
1 review
0 helpful votes
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All plants were as described, healthy and obviously superior quality.

Date of experience: August 13, 2021
Florida
1 review
0 helpful votes
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Poor packing and shipping
August 17, 2021

The banana tree was poorly packed … such that all of the leafs were broken and the tree was in poor condition. No excuse for the poor packing that resulted in the plant damage.

Date of experience: August 13, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Virginia
1 review
0 helpful votes
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A little nervous
August 13, 2021

The boxes arrived and were very banged up. I was super nervous that the trees would be damaged too but I think they were fine. I planted them according to the directions and now I am waiting to see more growth. We have had either super hot or very rainy weather here so I am hoping that they will tolerate all of it and grow successfully.

Date of experience: August 13, 2021
California
1 review
0 helpful votes
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Bad!
August 17, 2021

First they sent me a tree that was for the wrong zone, then sent me another tree that was dead I don't usually complain but it was too much headache, I will not ever use them again!

Date of experience: August 13, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have reached out privately to help!

Georgia
1 review
0 helpful votes
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Great service
August 13, 2021

These folks stand behind their products, and have a wonderful warranty. I trust them for my future plant purchases. Staff are helpful and interactions are productive and hassle free.

Date of experience: August 13, 2021
Illinois
1 review
0 helpful votes
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Good vendor
August 13, 2021

Very knowledgeable and courteous folks. The tree I purchased was exactly as they described and, a month later, is still looking healthy. A pleasure to deal with these folks.

Date of experience: August 13, 2021
Colorado
1 review
0 helpful votes
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2 of my plants were delivered dead
August 13, 2021

2 of my plants were delivered dead. That was disappointing.

Date of experience: August 13, 2021
Texas
1 review
0 helpful votes
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Would not buy from this site again
August 17, 2021

Plants arrive smallpox than another site I have used, and these cost more, too. The way the lingonberry's were packed only set themselves up to not survive. And FedEx treats the boxes like they were footballs.

Date of experience: August 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Michigan
1 review
0 helpful votes
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Very satisfied with customer service
August 12, 2021

My original tree died in transit due to FedEx delivery delay. However, it was promptly replaced with a beautiful healthy tree without having to make a call to customer service. Thank you for taking care of your customers.

Date of experience: August 12, 2021
Idaho
1 review
0 helpful votes
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Happy With All!
August 12, 2021

I thought the order process was straight forward and simple. Once I placed my order, processing and shipping was fast. My trees arrived in great shape! I'm going to order 10 more because they are such nice trees, and the price is comparable if not better than other companies.

Date of experience: August 12, 2021