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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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Customer service was good. Trees not so much. They said that these trees would be fine in my climate, even though I told them Texas summers were very hot. I have watered the trees every night and they still appear to burning up. I already had to replace one and the replacement is barely surviving. If I miss one day of watering they look even worse.
The order arrived in a timely manner and the two times i called for advice i was given first class detailed information. I was not rushed off the phone. Really appreciate having access to such a great place. That is why i'm taking the time to do this review.
Bought 13 plants small not very hardey went to Lowe's found same plants twice the size half the price.
Have bought several plants and trees and all were receivedib good condition and in a timely manner. Would order from them again and recommend them to others.
20 out of our 20 endless summer hydrangeas are thriving and significantly enlarged since purchase about three months ago. We are very happy with the plants
I ordered 3 trees and only two showed up initially. Fast-Growing-Trees was quick to send me an additional tree when I called but the third tree was sad looking and actually didn't survive the season. Luckily I had the 1 year guarantee and was able to get a replacement. The replacement tree is pretty puny but so far is surviving better than its predecessor.
Thulia trees and free tree don't remember the name almost all died they look nothing anywhere near how your web site pictures look they must be years and years
I have recieved several plants from here. (lemon, lime, and pineberry). The arrive fast and in great condition. And as they said, I got fruit the first year. Will shop again
Nice trees but 40% (2 out of 5) died within a week. Unfortunately it sounded too good to be true and it was. The other trees are doing well but when 2 trees die the average cost increases and diminishes the overall value.
Healthy trees. Planted in the spring and doing well at the end of summer. Pleased with purchase. Packaged well. Fast shipping.
The Jacaranda tree that was sent
Arrived in excellent condition. Th leaves
We're all in tact. Following the directions
And using the the plant food purchased
Hi he tree acclimated extremely well and
Is growing beautifully.
Total waste of a lot of money. I would never buy here again terrible. Planted exactly as directed in the areas bought for and watered as directed. Everything was dead within a week
Planted in half a barrel and doing great
Very happy thanks, no fruit yet but didn't expect
Richard
The order of Palm trees were virtually dead when I received the shipment. I tried to revive them with no luck. Two of the three had broken limbs. Never going to buy from you again.
Coffee tree is doing very well. Mango tree while ok. Is not yet doing great. Overall a good experience with this order.
I was very satisfied with the quality and delivery of my bushes and tree. All are doing well and I look forward to purchasing from Fast-Growing-Trees in the future.
I received a cherry tree that was supposed to produce the first year.It died. They claim they don't ship bare root.Lies.My tree came with some grass and a burlap sack not even on the roots.It was evident that the tap root had been cut off but I gave it a try. I was concerned but took courage in the fact of the sellers advertisements guarantee. By the time all the leaves had fell off and I knew it was dead. I found on their website that they only stood behind their promise long enough that the leaves would stay on the tree.To become void. I would have never written this but after repeated prompting from them for a review. I finally decided to reply. I would much rather be giving a good report. A hundred bucks is alot of money. I am very disappointed and want them to leave me alone. You can skin a sheep once. But you aren't going to get them to like it.
We purchased 6 trees but 2 of them died pretty quickly. We had purchased the extended warranty because we're not great with plants and FGT have us a credit so we could replace the trees. One of the new trees has now died (like I said, we seem to have black thumbs) and I just sent a new claim. I'm hoping for the same level of service. The other trees did lose a lot of their leaves and the tiny apples that were present, but so far they seem to still be alive.
For the fourth time I write back! The tree was broken! Couldn't plant it! Not a good company to deal with, Won't recommend that company! Ever!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.