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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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Friendly staff who are quick to resolve shipping issues. Customer satisfaction is a priority with this company. I'm looking forward to seeing my new plants grow and produce beautiful blooms!
I purchased an orange tree about two months ago. It was in bad shape when I received. It has been in a pot well taken care of and has no I mean no new growth for two months? How can this be. Not only was it stripped down to only 6 leaves but hacked off on top when I received it. 125 dollars for something that won't grow?
Shipping was a little confusing but it may have been the different carriers
Plants arrived OK and so far everything is green and growing
My order should have shipped mid April and I have yet to receive anything other than emails asking me to review my order. I can't even find a phone number to call about my issue.
The website was easy to use. The product I ordered was priced reasonably. Was especially impressed how wonderfully healthy they looked when they arrived at my doorstep. Now, if I can just keep them alive as I am on the northern fringe of their hardiness.
My item was supposed to ship 1 month after I paid for the order. One month and a day later, I was told that I would have to wait a few more weeks. I requested an immediate refund and got the refund on my account 7 days later.
Trees arrived in bad condition after 8 days getting here I have contacted the company over and over again and only receive form letter replies Do NOT buy from this company
I purchased a Ruby Grapefruit tree for my parents that never arrived, and they gave me store credit only for the cost of the tree, not the shipping. To re purchase a new tree, I had to pay an additional $27.77 for shipping which seems very unfair. Poor customer service.
Arrived on time and is already covered in leaves. I don't have anything else to say but they made me put at least 50 things so I am just talking now great service great tree
I ordered three trees recently and two of the trees had broken branches. I am hoping that it does not affect their growth.
I've ordered blueberry and raspberry bushes and was totally pleased! Ordered 4 trees (spent $500) and one came damaged and not in good condition. Reached out and haven't heard a thing back, disappointing but hoping they respond to me soon?
I love working with growing trees. The only thing that upset me a little is the way in which they were delivered. The delivery person did not take care with them instead of setting them as it said on the box they were just thrown on the ground. All plants are healthy and happy.
Ordered over 20 plants only had 2 actually arrive at my house. The rest were either damaged and returned (never got a replacement) or were delivered to some other location. I contacted FGT and was basically met with "not our problem" attitude. It's a shame my first couple experiences were good but I highly doubt I'll ever shop with them again!
When I purchased the trees, they were clear they wouldn't deliver them until June to Pittsburgh. I bought the trees in March. I called and asked why they wanted to hold the order that long and got no answer. If the trees come in june, it will be in the beginning of the hot dry summer and, missing the spring rains to get it established will require me to be very diligent with watering for 4 months to get them through the summer.
Because my desired order was for a few trees that regionally had a cold-weather warning, a customer service person was super helpful in scheduling the order and delivery. It worked out great and both trees arrived in perfect condition.
I bought a couple plants that died after planting.
1 day I received an email asking me how they were doing. I was told the plants would be replaced and they were. I was amazed that I did not have to initiate a request for replacement with other nurses you have to beg to make cloud happen.
I was sent three green arborvitae's this spring. Two are doing very well, but one has appeared to die in several parts of the bush that are not coming back, it seems. It looks quite bad.
Everything I purchased is dead but the $#*! willow. The lavender, lilac tree and clematis. I purchased all the plants again at Costco and Sky Nursery on Seattle. Those purchases are growing beautifully.
This company makes shopping for trees and shrubs so easy. A lot of people like that one on one connection when shopping at their neighborhood nursery. But Fast growing trees has found a way to still get you that experience. They helped me pick out the perfect tree for my yard, and have been helping through its growth as I don't really have a green thumb. They want you to succeed with your plantings long after the sale. They value their reputation and go above and beyond to make sure their trees are happy in your yard and you are a happy customer. I will definitely buy from them again.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.