FastBirthCertificates

After I made payment I was informed they would send me the paperwork to file. They dont actually file the paperwork for you. After I requested they refund my credit card, they refused. I could see I'd it had been a day but it was literally one minute later. This is the response that I got from them, " Sorry we don't see eye to eye. We will be expecting your bank dispute. And no, based on the contract you agreed to, you do not have the right to cancel a service that was already provided. Anyway, we will work this out through your bank when they contact us. You will likely see a temporary credit after you open your dispute, then that credit will be reversed in about 2 weeks or so once we show them the contract and service you agreed to.

Anyway, your package should be there very soon! I do strongly suggest next time you actually read what you are ordering:)

Have an awesome rest of the day"

This was after a few very rude emails asking "what part did I not understand." I explained several times that they did not file the paperwork and that is fraudulent advertising. I thought they would be sending me a birth certificate. They only fill out paperwork. I could have done that myself and then you still have to fill out other paperwork and pay state fees. Deceitful! Beware! The worse customer service ever.

Thank you for your Help, as you requested I am doing this rating so that I can receive my money back, I am not understanding why this is even a intermediate place to go to try and fie for any documentation when it really isn't helping, we are still having to do the foot work which is why I was trying to order online, I DONT have the time to do the footwork, so this is kinda redundant, and a waste of money and more time! But thank you for returning my money for making me fill out a 5 star review for you!

Upon having issues with the service, I emailed the business and received an email back. I was asking for an order status, which they did not answer in the email. I emailed twice more and left a voicemail- all three attempts with no response. Upon emailing once again, I received a call from an agent. It was not a helpful phone call. I had asked to put her on a brief hold of about 30 seconds while I was at work. When I came back, she had hung up. She texted me saying she would forward this info to the billing department. That department responded as a forward from the agent who had called me. Below the response to me, the email read, "This customer is suffering from whine/complain sydrome currently. It's chronic at best..." I responded letting the agent know that I had read that and would like a supervisor to call me. They responded and said "unfortunately, a supervisor will not be calling you." When asked for a reasoning, the agent explained that they do not have phone support. That is not true because there is a phone number on their website as well as the fact that I had just spoken to someone on the phone. I am very frustrated at this time and cannot believe the way I am being treated by this company. And this was after multiple attempts to get in contact with someone even though their website does state, "live and open communication" as well as "trackable order/shipping."

My experience was the same as Bryan. Ordered on a Sunday night at 8pm. Cancelled 6 mintues later for a refund because they state it takes 6 to 7 weeeks for a birth certificate after you pay. When I emailed customer service some $#*! name Tim stated no refunds, read the fine print and he personally put a stamp on the letter and handed it to the mailman. Really on a Sunday. When I advised him of his lie he responded oh yeah didnt realize it was ordered and cancelled on a Sunday. I told him I was contacting BBB he said go ahead they are a non profit and what they says has no regards to his company. DO NOT USE THEM