Sitejabber Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILEReviews 8,828

4.8

About the Business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items. We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
+88
How would you rate FASHIONPHILE?
grey star
grey star
grey star
grey star
grey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

39,699 reviews
Louisiana
1 review
0 helpful votes
Follow Beth R.
Unfollow Beth R.
Send Message
Share Review
Report Review

First LV purchase
May 16, 2021

I am shocked at how nice my very first LV purchase was from this site. The bag barely looked used at all. I will definitely be back!

Date of experience: May 16, 2021
Florida
1 review
0 helpful votes
Follow Jessica E.
Unfollow Jessica E.
Send Message
Share Review
Report Review

Its the people that make it!
May 16, 2021

I was aggrieved at first bcs my order was canceled.
It was canceled bcs they tried to call me and i didnt answer.
Ive never heard of that. All my info matched. There was no reason to cancel my order. And i never received an email. The only email i received
Was a conformation.
So after an hr. On hold i finally talked to a real person.
Jennifer and David both went above and beyond to help turn my experience around.
Had it not been for their understanding and eagerness to
Satisfy a new customer, not only would i have never
Ordered anything again,
I would have left a horrible review.
Im so thankful for the team at fashionphile
And elated to leave a wonderful review for a very great experience.
I love my items im 100% satisfied and will recommend to friends.

Date of experience: May 16, 2021
Pennsylvania
1 review
0 helpful votes
Follow M A.
Unfollow M A.
Send Message
Share Review
Report Review

Okay
June 15, 2021

Shoes were fine. I noticed the box didn't match the shoes which is a bit weird.

Date of experience: May 16, 2021
New York
1 review
0 helpful votes
Follow Betzaida G.
Unfollow Betzaida G.
Send Message
Share Review
Report Review

Good service, fast shipping
May 16, 2021
Updated review

I wish their was a wider range, when it comes to pricing. Other than that, I love the selection of handbags and I love the service. The packaging is nice and shopping was very fast. My bag was as advertised.

Date of experience: May 16, 2021

Nice layout, good selection of items
May 6, 2021
Previous review

Nice layout, good selection of items.

Date of experience: May 6, 2021
Florida
3 reviews
0 helpful votes
Follow Tina D.
Unfollow Tina D.
Send Message
Share Review
Report Review

Nice and easy.
May 16, 2021
Updated review

This is the first time I are used to service like this and was very happy to find I Chanel bag at an affordable price. It arrived just as promised along with a bonus nail file! Thanks!

Date of experience: May 16, 2021

I put in coupon codes for 15% off that I saw But they...
June 4, 2021
Previous review

I put in coupon codes for 15% off that I saw But they didn't work

Date of experience: May 5, 2021
Kansas
1 review
0 helpful votes
Follow Bridget W.
Unfollow Bridget W.
Send Message
Share Review
Report Review

Love it
May 15, 2021

This is my first time ordering from this site and was a little skeptical, but I purchased 3 bags and all three are top quality and great shape I will definitely be ordering again

Date of experience: May 15, 2021
Georgia
1 review
0 helpful votes
Follow Jun V.
Unfollow Jun V.
Send Message
Share Review
Report Review

Great place to sell and buy
May 15, 2021
Updated review

Very smooth so far. Easy to sell and buy. I like that I can find some new items that are no longer on market.

Date of experience: May 15, 2021

Very smooth so far
May 5, 2021
Previous review

Very smooth so far. Easy to sell and buy.

Date of experience: May 5, 2021
Georgia
1 review
0 helpful votes
Follow Tina T.
Unfollow Tina T.
Send Message
Share Review
Report Review

Top quality
May 15, 2021

I had a wonderful experience with the purchase of my Birkin 35. While it was listed as excellent condition, the bag appears to be new w/plastic on hardware.

Date of experience: May 15, 2021
Ohio
2 reviews
0 helpful votes
Follow Rosie D.
Unfollow Rosie D.
Send Message
Share Review
Report Review

My Gucci bag
May 15, 2021

So happy to receive my Gucci bag. It looks excellent

Date of experience: May 15, 2021
Virginia
1 review
0 helpful votes
Follow Joey B.
Unfollow Joey B.
Send Message
Share Review
Report Review

Overall Good
May 15, 2021

Happy with the item but I wish they would have included the snagged thread on my bag. Would have liked to know this before I bought it.

Date of experience: May 15, 2021
Texas
1 review
0 helpful votes
Follow Shahnaz E.
Unfollow Shahnaz E.
Send Message
Share Review
Report Review

Had a perfume odor
May 15, 2021
Updated review

Some of the descriptions are inaccurate in regards to the condition of the bag. You need to provide more details as in if there are any odors

Date of experience: May 15, 2021

Some of the descriptions are inaccurate in regards...
May 5, 2021
Previous review

Some of the descriptions are inaccurate in regards to the condition of the bag. You need to provide more details

Date of experience: May 5, 2021
Alabama
1 review
0 helpful votes
Follow Sierra U.
Unfollow Sierra U.
Send Message
Share Review
Report Review

Passion for Fashionphile
May 15, 2021
Updated review

I love Fashionphile! There is always a detailed description to their listing. It is easy to search for exactly what you are looking for too! The customer experience is great and the prices are reasonable.

Date of experience: May 15, 2021

I love Fashionphile!
May 5, 2021
Previous review

I love Fashionphile!

Date of experience: May 5, 2021
Virginia
1 review
0 helpful votes
Follow Tiwan N.
Unfollow Tiwan N.
Send Message
Share Review
Report Review

Anniversary gift
May 15, 2021

My wife wanted a Louis Vuitton purse and I wasn't able to buy a brand new one. So I started looking and found Fasionphile. They showed pictures of the purse at different angles and they guarantee that it is an official product of the company. My wife loves the gift and I can't wait to surprise her with another one soon.

Date of experience: May 15, 2021
Texas
1 review
0 helpful votes
Follow T I.
Unfollow T I.
Send Message
Share Review
Report Review

LV Favorite MM
May 15, 2021

The website is extremely helpful and informative. The purse was exactly as described!

Date of experience: May 15, 2021
Mississippi
1 review
0 helpful votes
Follow Michelle N.
Unfollow Michelle N.
Send Message
Share Review
Report Review

Always choose FASHIONPHILE
May 15, 2021

I will continue to choose and recommend Fashionphile due to the high quality luxury items that they provide. What you see is truly what you get. I have purchased from other luxury resale sites and everything from the packaging to the time of delivery and the authenticity is excellent with Fashionphile. You can definitely order with confidence.

Date of experience: May 15, 2021
Pennsylvania
1 review
0 helpful votes
Follow Micky G.
Unfollow Micky G.
Send Message
Share Review
Report Review

Nice experience
May 15, 2021

Purchased the Hermes Kelly and paid for 2 day delivery. When I received the confirmation call of my purchase, the rep was nice enough to upgrade the shipping to overnight at no extra cost. This was not expected and made the experience special.

Date of experience: May 15, 2021
California
1 review
0 helpful votes
Follow Karen Y.
Unfollow Karen Y.
Send Message
Share Review
Report Review

Beautiful, Exactly as described!
May 14, 2021

Received my LV Key pouch. It arrived ahead of schedule and is exactly as described and looks like the pictures. Came with box and dustbag. Super happy with my purchase!

Date of experience: May 14, 2021
Connecticut
1 review
0 helpful votes
Follow Stephanie V.
Unfollow Stephanie V.
Send Message
Share Review
Report Review

Customer for life
May 14, 2021

I've made only three purchases but I've had such a great customer and buying experience, you have a loyal customer for life! Keep it up!

Date of experience: May 14, 2021
Pennsylvania
1 review
0 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Send Message
Share Review
Report Review

EXCELLENT
May 14, 2021

Everyone was a huge help. And my wife was very happy with her mother's day. Thank you to the entire team

Date of experience: May 14, 2021
Illinois
1 review
0 helpful votes
Follow Lyla B.
Unfollow Lyla B.
Send Message
Share Review
Report Review

As described
May 14, 2021

Item was as described. Happy with purchase. This is the second item I purchase from Fashionphile.

Date of experience: May 14, 2021