FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
Customer service, delivery and package an A+. Once I received package on 12/21, I opened it no the leather on the chain of the Chanel purse were not in the chain. I would not have purchased if that was shown on the website. I have purchased previously from FASHIONPHILE and have had no issues.
I received the key holder in great condition. Thank you
Awesome delivery and Service. The bad was Perfect!
Due to glitches with the FF website, I had to make three calls to customer service. The website is horrible - defaulted to pick up in store, showed I had a balance after I'd paid in full, wouldn't let me pay the balance it insisted I had, and then randomly refunded me for the money I was told I owed. However, everyone I talked to over the phone was SO nice and helpful, and the item was as described. I'd purchase again, but hope the website issues get solved. Such a big company shouldn't have silly glitches like that.
My item arrived quickly and in perfect condition! It was very easy to sell, buy and pay for my item.
Bought a LV as a gift, she loves it. Thanks for the quick service and easy-use you guys offer.
First time I've shopped on Fashionphile, and I think it's great! The LV bag I purchased is exactly as described and came beautifully packed. Love it! Priced fairly, as were the other bags I looked at. Kudos for using authenticators with a guarantee & option to return, just in case. I'll definitely be back. Happy Holidays!
Super fast shipping and bag just like described. I would totally buy other products from them again.
I purchased a gold Cartier Love Ring 5.5mm from Fashionphile on 12/6/21. When I received my ring I was at work and I wasn't able to exam my purchase throughly( I had the ring sent to my job). When I got home and looked at my Cartier ring and noticed that the word Cartier was in a little different font and it did NOT have a (c) on it. I have several Cartier pieces and all the others ( total of 5) have work Cartier in the exact same font, © and all the additional inform is different due to it being rose, white gold and different sizes. I could be wrong but I really feel I have been SCAMMED. I feel like I have paid for a nice gold (I think) ring and not a Cartier ring. I have reached out to Fashionphile via email and I have yet to receive a response. I have definitely learned my lesson and will NOT buy any more big ticket items like this with Fashionphile or any second hand company again. I will buy direct from the company so I will know for a fact that the item I bought, like my Cartier ring is REAL!
Fast shipping. Quality better than describe! Very pleased with purchase.
Product as described and photographed. Wish shipping did not have to sign for package.
Thank you very much for the instant response to product orders, a super team has come together. The shoes are of high quality. Well done.
Was delivered to me pretty quickly after paid in full.
Awesome, I really love that certain item, it looks better in person. I would love to purchase more Louis Vuitton items from this specific owner or company, instead of going on the actual Louis Vuitton site for certain things, I can tell this specific owner or company probably would have what I am looking for exactly.
Absolutely love purchasing my designer items from FASHIONPHILE! They have an amazing variety and I've never been disappointed.
I'm in love with my new purchase. My bag is Perfect.
After sending photos for quote on my luxury items the offer I got is so ridiculous. My brand new LV shawl they offering $100. My Gucci guccissima bag that I only use twice $100 and my Hermes belt bag in very good condition they offer me $100 for a Hermes bag! Other sites selling it for $1k above. I understand they trying to make profit but man, I paid wayyy more than that. I just think selling at fashionphile getting worst!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!