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business logo of FASHIONPHILE

FASHIONPHILEReviews 8,936

4.8

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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39,850 reviews
Tennessee
1 review
0 helpful votes
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LOVE!
December 22, 2021

I had a great experience and plan on continuing to buy from this company. Love my new bag!

Date of experience: December 22, 2021
California
1 review
0 helpful votes
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Item not as described
January 21, 2022

Customer service, delivery and package an A+. Once I received package on 12/21, I opened it no the leather on the chain of the Chanel purse were not in the chain. I would not have purchased if that was shown on the website. I have purchased previously from FASHIONPHILE and have had no issues.

Date of experience: December 22, 2021
Indiana
1 review
0 helpful votes
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LV agenda
December 22, 2021

Shipping was quicker than expected. The item is in great shape.

Date of experience: December 22, 2021
California
1 review
0 helpful votes
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Great condition
December 22, 2021

I received the key holder in great condition. Thank you

Date of experience: December 22, 2021
Washington
1 review
0 helpful votes
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Awesome
December 22, 2021

Thank you. Never fails everytime i order with u guys

Date of experience: December 22, 2021
Arizona
1 review
0 helpful votes
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Service
December 20, 2021

Awesome delivery and Service. The bad was Perfect!

Date of experience: December 20, 2021
New York
1 review
0 helpful votes
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Nice item, nice people, bad website
December 19, 2021

Due to glitches with the FF website, I had to make three calls to customer service. The website is horrible - defaulted to pick up in store, showed I had a balance after I'd paid in full, wouldn't let me pay the balance it insisted I had, and then randomly refunded me for the money I was told I owed. However, everyone I talked to over the phone was SO nice and helpful, and the item was as described. I'd purchase again, but hope the website issues get solved. Such a big company shouldn't have silly glitches like that.

Date of experience: December 19, 2021
California
1 review
0 helpful votes
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Great service! Quick shipping.
December 18, 2021

My item arrived quickly and in perfect condition! It was very easy to sell, buy and pay for my item.

Date of experience: December 18, 2021
California
1 review
0 helpful votes
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Thanks Fashion Pile. She loved it.
December 17, 2021

Bought a LV as a gift, she loves it. Thanks for the quick service and easy-use you guys offer.

Date of experience: December 17, 2021
Florida
1 review
0 helpful votes
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Louis Vuitton Bag
December 17, 2021

First time I've shopped on Fashionphile, and I think it's great! The LV bag I purchased is exactly as described and came beautifully packed. Love it! Priced fairly, as were the other bags I looked at. Kudos for using authenticators with a guarantee & option to return, just in case. I'll definitely be back. Happy Holidays!

Date of experience: December 17, 2021
New York
1 review
0 helpful votes
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Loved the service and the product
December 15, 2021

Super fast shipping and bag just like described. I would totally buy other products from them again.

Date of experience: December 15, 2021
Virginia
1 review
0 helpful votes
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I think I was SCAMMED!
January 14, 2022

I purchased a gold Cartier Love Ring 5.5mm from Fashionphile on 12/6/21. When I received my ring I was at work and I wasn't able to exam my purchase throughly( I had the ring sent to my job). When I got home and looked at my Cartier ring and noticed that the word Cartier was in a little different font and it did NOT have a (c) on it. I have several Cartier pieces and all the others ( total of 5) have work Cartier in the exact same font, © and all the additional inform is different due to it being rose, white gold and different sizes. I could be wrong but I really feel I have been SCAMMED. I feel like I have paid for a nice gold (I think) ring and not a Cartier ring. I have reached out to Fashionphile via email and I have yet to receive a response. I have definitely learned my lesson and will NOT buy any more big ticket items like this with Fashionphile or any second hand company again. I will buy direct from the company so I will know for a fact that the item I bought, like my Cartier ring is REAL!

Date of experience: December 15, 2021
Hawaii
1 review
0 helpful votes
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Saint Lauren College and Mini Lou bag
December 12, 2021

Fast shipping. Quality better than describe! Very pleased with purchase.

Date of experience: December 12, 2021
Vermont
1 review
0 helpful votes
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Great product
December 11, 2021

Product as described and photographed. Wish shipping did not have to sign for package.

Date of experience: December 11, 2021
Seychelles
2 reviews
0 helpful votes
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Thank you very much for the instant response to product orders, a super team has come together. The shoes are of high quality. Well done.

Date of experience: December 10, 2021
California
1 review
0 helpful votes
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Loved my balanciega bag!
December 9, 2021

Was delivered to me pretty quickly after paid in full.

Date of experience: December 9, 2021
Texas
1 review
0 helpful votes
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Awesome, I really love that certain item, it looks better in person. I would love to purchase more Louis Vuitton items from this specific owner or company, instead of going on the actual Louis Vuitton site for certain things, I can tell this specific owner or company probably would have what I am looking for exactly.

Date of experience: December 8, 2021
Wisconsin
1 review
0 helpful votes
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Amazing as usual!
December 8, 2021

Absolutely love purchasing my designer items from FASHIONPHILE! They have an amazing variety and I've never been disappointed.

Date of experience: December 8, 2021
Iceland
1 review
0 helpful votes
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I recommended FASHIONPHILE for everyone!
December 8, 2021

I'm in love with my new purchase. My bag is Perfect.

Date of experience: December 8, 2021
Texas
1 review
4 helpful votes
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Lowball offer
January 6, 2022

After sending photos for quote on my luxury items the offer I got is so ridiculous. My brand new LV shawl they offering $100. My Gucci guccissima bag that I only use twice $100 and my Hermes belt bag in very good condition they offer me $100 for a Hermes bag! Other sites selling it for $1k above. I understand they trying to make profit but man, I paid wayyy more than that. I just think selling at fashionphile getting worst!

Date of experience: December 7, 2021