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business logo of FASHIONPHILE

FASHIONPHILEReviews 8,936

4.8

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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39,854 reviews
Mexico
1 review
0 helpful votes
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It was my first order with you guys and I totally loved everything. The app is the friendliest and I received my bags sooner than expected. Congratulations and thank you for your honesty when describing the conditions of the items, also, great pictures, they are fundamental to make a decision. And last but not least, thank you for the calendar and the nail file. Expect from me soon.

Date of experience: January 6, 2022
Connecticut
1 review
0 helpful votes
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Louis Vuitton and
January 5, 2022

Great product good condition and great service had no issues

Date of experience: January 5, 2022
Virginia
0 reviews
0 helpful votes
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Great Chanel bag
January 4, 2022

Shipped quickly and delivered quickly. Great price. Condition of the bag was amazing!

Date of experience: January 4, 2022
South Carolina
1 review
0 helpful votes
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Beautiful gloves
January 4, 2022

Product received exactly as described and packaged well.

Date of experience: January 4, 2022
New York
1 review
0 helpful votes
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Fast Guaranteed Shipping and Product Description
December 31, 2021

I made an impulse Prada bag purchase and do not regret it! I'm skeptical when preloved sites claim items as "new" and then come with blemishes, scratches, and dents. But no worries here. It came as new and since I paid for 2 day shipping it was at my door step before I had time to process that I made the purchase! Will be back for more!

Date of experience: December 31, 2021
New York
0 reviews
0 helpful votes
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WONDERFUL
December 30, 2021

The item is just beautiful & as shown in the photo in the listing. The customer services reps are so helpful & polite as they assisted me getting my package shipped to a UPS location. Shipping was super fast when I loved.

Date of experience: December 30, 2021
California
1 review
0 helpful votes
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Damaged item
January 29, 2022

I received a damaged item after paying over $1,600.00 for a weekend bag. I believe it was damaged by the shipping company. But it was packed so poorly inside the box. There was NO protection besides a thin white paper that did NOT even cover the entire bag. It was extremely disappointing after making such a large purchase and eagerly waiting for its arrival. I tried several times to contact the Claim department. They will not speak with you so don't waste your time. (I do want to add the customer service representatives I spoke to when trying to reach the claim dept. were very courteous. I spoke to at least 4. That tells you how many times I reached out to them with no success.) A customer rep. Instructed me to email in writing the issues with pictures-Which I did. Then the Claim dept. sent me an email instructing me to do just that. Really? I already did. I believe it's called "the runaround". The claim dept emailed me to send back the item. With what? What box? What protection? I have to pay for all that plus my time. I was offered $100.00 discount only, not by the claim dept, but by a very nice customer service rep. Thats it?

Date of experience: December 30, 2021
Indiana
1 review
0 helpful votes
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Great purchase!
December 30, 2021

My bag was perfect! Shipping was fast! I never had a bad experience with FASHIONPHILE. Definitely will making more purchases through them.

Date of experience: December 30, 2021
Colorado
1 review
0 helpful votes
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Accurate Description
December 29, 2021

The website customer service could use some upgrading. I added the wrong email and I was not able to receive confirmation of my purchase. After a long phone call with customer service I was able to have my email account revoked and issued a new one.

Date of experience: December 29, 2021
Georgia
1 review
0 helpful votes
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Saint Laurent Perfection!
December 29, 2021

Amazing experience. The bag arrived 1 day after the order was placed in perfect condition. The bag itself looked brand new and I love it!

Date of experience: December 29, 2021
Washington
2 reviews
0 helpful votes
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Great Item
December 28, 2021

The item shipped quickly
Customer service was great
I felt confident in the authenticity of the products sold

Date of experience: December 28, 2021
Washington
1 review
0 helpful votes
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Just what I was looking for
December 26, 2021

Transaction was simple and easy It's just the style I was looking for. It still looks new. Well worth it. Thank you!

Date of experience: December 26, 2021
Kuwait
1 review
0 helpful votes
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The package came in less than a week and I was able to track it throughout it was exactly as the photo does not look at was used or Preloved at all

Date of experience: December 26, 2021
Maryland
1 review
0 helpful votes
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Nancy's Thoughts
December 25, 2021

I was very pleased with my purchase. I am so happy I treated myself to what I brought.

Date of experience: December 25, 2021
Texas
1 review
0 helpful votes
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Chanel Tote
December 25, 2021

Love my new bag! Excellent condition as described!

Date of experience: December 25, 2021
Pennsylvania
1 review
0 helpful votes
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Fast Shipping! Wonderful bag!
December 25, 2021

I always have the best experience with Fashionphile! I love the calendar too that came with my order.

Date of experience: December 25, 2021
Virginia
1 review
0 helpful votes
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Very good!
December 24, 2021

My shoes are amazing! Also Javier from customer service is very nice and helpful :)

Date of experience: December 24, 2021
Oklahoma
1 review
0 helpful votes
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Wonderful service
December 23, 2021

I fell in love with some boots. I purchased them and arrived the next day just in time for my trip!

Date of experience: December 23, 2021
Colorado
1 review
0 helpful votes
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Great shipping
December 23, 2021

I ordered an exclusive bag off of fashionphile and the condition was great.

Date of experience: December 23, 2021
Texas
1 review
0 helpful votes
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Flawless Chanel
December 22, 2021

My first purchase with FASHIONPHILE and the bag is impeccable! The description stated flaws were on the bag but I see none! It's brand new and beautiful! I immediately ordered a wallet from FASHIONPHILE and can't wait until it arrives! This made my birthday the best one yet! My dream bag! Thank you!

Date of experience: December 22, 2021