FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
It was my first order with you guys and I totally loved everything. The app is the friendliest and I received my bags sooner than expected. Congratulations and thank you for your honesty when describing the conditions of the items, also, great pictures, they are fundamental to make a decision. And last but not least, thank you for the calendar and the nail file. Expect from me soon.
Great product good condition and great service had no issues
Shipped quickly and delivered quickly. Great price. Condition of the bag was amazing!
Product received exactly as described and packaged well.
I made an impulse Prada bag purchase and do not regret it! I'm skeptical when preloved sites claim items as "new" and then come with blemishes, scratches, and dents. But no worries here. It came as new and since I paid for 2 day shipping it was at my door step before I had time to process that I made the purchase! Will be back for more!
The item is just beautiful & as shown in the photo in the listing. The customer services reps are so helpful & polite as they assisted me getting my package shipped to a UPS location. Shipping was super fast when I loved.
I received a damaged item after paying over $1,600.00 for a weekend bag. I believe it was damaged by the shipping company. But it was packed so poorly inside the box. There was NO protection besides a thin white paper that did NOT even cover the entire bag. It was extremely disappointing after making such a large purchase and eagerly waiting for its arrival. I tried several times to contact the Claim department. They will not speak with you so don't waste your time. (I do want to add the customer service representatives I spoke to when trying to reach the claim dept. were very courteous. I spoke to at least 4. That tells you how many times I reached out to them with no success.) A customer rep. Instructed me to email in writing the issues with pictures-Which I did. Then the Claim dept. sent me an email instructing me to do just that. Really? I already did. I believe it's called "the runaround". The claim dept emailed me to send back the item. With what? What box? What protection? I have to pay for all that plus my time. I was offered $100.00 discount only, not by the claim dept, but by a very nice customer service rep. Thats it?
My bag was perfect! Shipping was fast! I never had a bad experience with FASHIONPHILE. Definitely will making more purchases through them.
The website customer service could use some upgrading. I added the wrong email and I was not able to receive confirmation of my purchase. After a long phone call with customer service I was able to have my email account revoked and issued a new one.
Amazing experience. The bag arrived 1 day after the order was placed in perfect condition. The bag itself looked brand new and I love it!
The item shipped quickly
Customer service was great
I felt confident in the authenticity of the products sold
Transaction was simple and easy It's just the style I was looking for. It still looks new. Well worth it. Thank you!
The package came in less than a week and I was able to track it throughout it was exactly as the photo does not look at was used or Preloved at all
I was very pleased with my purchase. I am so happy I treated myself to what I brought.
Love my new bag! Excellent condition as described!
I always have the best experience with Fashionphile! I love the calendar too that came with my order.
My shoes are amazing! Also Javier from customer service is very nice and helpful :)
I fell in love with some boots. I purchased them and arrived the next day just in time for my trip!
I ordered an exclusive bag off of fashionphile and the condition was great.
My first purchase with FASHIONPHILE and the bag is impeccable! The description stated flaws were on the bag but I see none! It's brand new and beautiful! I immediately ordered a wallet from FASHIONPHILE and can't wait until it arrives! This made my birthday the best one yet! My dream bag! Thank you!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!