Overview
FASHIONPHILE has a rating of 4.8 stars from 8,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 1st among Consignment sites.
Instant Feedback
I had the most amazing experience shopping with Fashionphile! I purchased a white Burberry Lola mini camera bag in excellent condition, and I couldn't be happier. The bag was exactly as described, practically like new, and the price was unbeatable.
Fashionphile's website was easy to navigate, and the detailed photos and descriptions gave me complete confidence in my purchase. When the bag arrived, it was impeccably packaged and exceeded all my expectations.
If you're looking for luxury items at great prices with trustworthy service, Fashionphile is the place to shop. I'll definitely be a returning customer!
I couldn't be more pleased with the entire buying process and the product it's self! I am so happy I pranced around the house doing my happy girl dance! If you are thinking of making a purchase... Just do it :)
Just received the most GORGEOUS Chanel hoops from Fashionphile! This is my second purchase, and items have been exactly as described and pictured both times. Very quick shipping and beautifully packaged. You can't go wrong!
First purchase of jewelry off a resale site, I researched all and FASHIONPHILE was the most recommended.
My bracelet is absolutely gorgeous and as described.
I'll be shopping this site first from now on.
I ordered this item for an event and paid for overnight shipping. It arrived just in time which was the day before the event. It was lovely as expected. Received compliments on it. The only thing is that it was missing more stones in the CD logo part than I expected. I looked at the pictures thoroughly and the read the description so I expected some missing stones but there were more than I was expected. I wish there would have been better pictures of the defects. In any case, they shipped fast and I would buy it again.
I received my bag two weeks after the original purchase. While the bag itself is great, the shipping and communication was poor. The UPS tracking said "Label created but UPS doesn't have package yet" for over a week. I contacted the company 3 times and they said they would call me back to resolve the issue. The bag was sitting in the warehouse the entire time without being shipped. They found the bag and overnighted it, however, still did not contact me back. Communication could be improved, as well as shipping.
The Gucci handbag was delivered later than expected. I paid more to get it delivered early; but received two days later than expected. With the exception of the zipper closure issue, the Gucci handbag is in pretty good condition.
This is my first time ordering from Fasionphile and it was quick and easy and even used a promo code. I found the matching wallet for my LV purse and had to have it. Never shopping on Fashionphile I'm not gonna lie I was skeptical but I'm so glad I did. Knowing the item I bought was preloved I wasn't sure what I would get (can you really trust the pics you see IS what you'll get?). My wallet came in a LV box and dustbag and a cute nail file. You can easily see Fasionphile is a legitimate website and back up their philosophy. Thank you Fasionphile, this will not be my only purchase with you :)
I only buy my second hand luxury bags on Fashionphile! They have the best prices, shipping is fast, and is one of the only luxury platforms that offers returns. A 100% positive experience, every time.
It took a few weeks to arrive, but when I received it, it was packaged nicely and looked like the pictures on the website. I'm happy with it. This is my second purchase from fashion file and I was happy with the other one too.
This is my first time, making a purchase from the Fashionphile. Wow! My item was marked as "excellent" condition on the website when I made the purchase. However, I was stunned how immaculate the condition of the item was when received it! It is beautiful! I'm super happy because Loewe was out of stock for this particular item. Thank you so much!
I've had my LV Touletry 19 for a few days now and it seems that it's been painted on the inside to give it a newer look. The paint has transferred on some of my items inside and on my hands. I'm very disappointed the whole reason is to sell luxury items that are preloved and sell it as is.
I trusted their items to be authentic based on some research of this and similar sites. The professional photography & detail provided helped me choose to purchase with Fashionphile some time ago. Once I narrowed down the Chloe bag I wanted, I ordered, and received my new bag. She is beautiful & I didn't have to spend a mortgage for her.
While I love my Fendi bag the blemishes were not noted on the website. I may have not purchased if they were shown as I expected the bag to be in excellent condition as stated but in fact it shows wear.
I love Fashionphile, they always have the most accurate descriptions and highest standards of authentication, so I trust my purchase is going to arrive (quickly) and in the exact described condition. So happy with my purchase!
This was my first order from Fashionphile and I'm very happy. The ordering was super easy and the package arrived wrapped nicely. The bag itself was exactly the quality described when I ordered it. That was my biggest worry, if the quality matched. I was slightly surprised the bag came in a Fashionphile dust bag and not the brand of the bag BUT I can see where only brand new bags would include an original dust bag. Honestly not a deal breaker, the Fashionphile dust bag is heavy duty and totally useable. Overall very happy with this experience.
I've been with FASHIONPHILE for years, their products are amazing. I would recommend this company to everyone who is looking for new and pre loved items. I will not shop anywhere else when looking for a pre loved bags, they disappoint me.
I have had my eye on Bottega bags for a long time and didn't think I could afford one because they are so high priced. Fashionphile made it possible to purchase a high quality bag for almost half the price and I'm so grateful.
I've been looking for this bag for a while, but am always nervous about the secondary market, quality and authenticity. The CA I chatted with was helpful and sent additional photos to help with decision making. Now that I have the bag am pleased it's in better shape than the photos showed.
I am so impressed by FashionPhile. I ordered my dream bag on Tuesday and received it Friday. It was listed in "shows wear" condition but honestly I couldn't tell at all and it appears as a brand new bag to me! I could not be more pleased with the deal I received, the shipping time, and the actual bag itself. Thank you!
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
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- Carlsbad, CA, United States
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Business Highlights
- 100% authentic, guaranteed
- The largest selection of ultra-luxury
- Selling made simple. We pay upfront
Business History
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members