FarfetchReviews 1,822

My experience with them has been very poor. I placed an order with them for two items exactly two months ago. I received an email shortly after placing my order advising me that the jeans I had ordered were out of stock and could not be fulfilled. The rep advised that I go up a size. Thankfully I declined because he had no idea what he was talking about and when I found the jeans elsewhere, it turned out they ran large and I needed to size down, not up.
The other item I ordered was a shirt, which I liked, so I kept it. Last week I washed it for the first time in anticipation of wearing it. I followed the washing instructions exactly (cold wash, gentle cycle, hung out to dry, which was appropriate for a cotton shirt), and it shrunk two whole sizes - it was like a little girl's shirt. I can't wear it now; it's useless to me and it was an expensive shirt. When I called and spoke to customer service the woman put me on hold and spoke to her supervisor and told me tough luck, that because it was out of their slim 14-day return window that they couldn't help me, but as a consolation they'd offer me free shipping on me next order. Free shipping? Really? Thanks I guess... even though that is also useless to me now since I won't be ordering from them again.

I ordered Grey Joshua Sanders sneakers for $198. And got Brown one ($168). I asked to change they said they don't have grey, but they will give me 10% discount for Brown.
I said that even with 10% discount Brown are cheaper. So I was offered to place an order in another color.
I asked for Red. They responded me after 3 days. They said we can't change it for red. Sorry. WTF?
And I was watching how prices jump from low to high in one moment. I wish I never had business with such shady sellers.

I buy two kenzo sweaters from farfetch. They are totally different with the same style swearters sale in the authorized kenzo franchise. Material is
Different, prints Is different, label is different, even the size is different even though they are both XS. The manager of kenzo franchise told me that these two kenzo Sweaters are fake ones. I complain these problem to farfetch. At firstly they gave the explanation very funny. The difference is caused because of apply by different manufacturers. But they are exactly same style and shows produce in same country. I trust kenzo will keep the same style sweater in the same size. They just say if you are not satisfied with goods, just return. I said need more explanation, then noboday response. They ignore this every important question. Pleas we don't want to waste money to buy fake one. Once you are being found what are you doings, you just chicanery. And just disregard my email. Really bad service. Guys please open your eyes, farfetch sale fake ones.

I was a bit skeptical at first because of all the negative reviews but I decided to take the risk. I ordered a Versace bag and I got it in less than a week! I am also very satisfied with the item which came with the original dust bag and authentication card. I also had a question regarding the import tax so I emailed them and got a reply very soon, explaining everything I wanted to know. I will definitely order from farfetch again and hopefully it will be as good as the first time.

I had a ordered cancelled as some of you did, when I wanna buy it again, the price had gone up. Frustrated I wrote an email to complain, within few hours they replied and give me a phone no. I called, the customer service lady Melina was very helpful, she advised me to place the order again, and she will honour my first order's price and refunded me the difference. Now I'm just had my new order and refund on the way, I hope everything will be ok as promised. So, if your order got cancelled, contact them! You might get a chance to buy it back at the same price!

I agree with most of the bad reviews that people have said. Last week I ordered a giuseppe zanotti shoe and since it was my first order I got a 10% off with a price of $658 (Order number: YVJYTJ). But a day later, farfetch mailed me and said that it was canceled because they couldn't approve my payment details. So I mailed them and asked what I could confirm so I could actually buy the shoe but there was no reply -- usually I could just confirm some details with stores like neiman marcus or harrods via phone or email if there was any issue with the payment and the order would be back on right away. But this wasn't the case with Farfetch. Then when I check the same shoe on Farfetch, the price has gone up to $720. And like others have said, this useless order made me use up my 10% discount as well. I feel cheated and hence i do not recommend Farfetch to others at all!

As the reviewer below me stated, this company practices "dynamic pricing," which means they'll raise the price on you for no reason because they think you'll be willing to pay more for an item or they can get someone else to pay more. It's sneaky and unethical when they use your browsing info such as cookies, your zip code, even your operating system to increase prices because they think they can squeeze more money out of you.

I saved a fendi bag charm in my cart earlier this week at an amazing price. I was too busy to get on a computer and check out and am not a fan of paying with things on my cell. Now, I wish I did. The next day I went to my cart to check out and the price had gone up $100 for no reason. There was no sale going on when I originally saw the item nor any indication that the price I saw was for a limited time only. I've been checking on the item throughout the week and now it has gone up $500 from the time I put it in my cart. Ridiculous!

Wish I had taken a screenshot or taken a picture so I could've tried price matching with someone else.

Take your hard earned dollars elsewhere people! They will take any information they can get about you or any one else on their site and use it against you. Why should I have to pay more just because they think I can? I'm sure even if I had placed my order they would've cancelled it and given me a bs excuse like the person below me. Don't waste your time here!

Order number: HE7VCL
I've placed an order on Nov 3rd, and waited till Nov 5th with no changes on the order status. Therefore, I contacted the customer service via email.
They emailed back to inform me the item was out of stock and cancelled my order.
However, shockingly, I found the exact same item automatically appeared in my shopping cart with the price going up!
I felt cheated! Not only did they lie about the item being out of stock, but also used up my first time 10% off which I could have used on the scarf I bought the next day!
Worst of all, I have written another email stating this matter but got no response so far!
Be aware and stay away from this website! They practice price fishing, lie to you and cancel your order!

I order from Farfetch often and I can often find deals/steals on items outside of the US and they arrive within days. (I'm shocked to see negative reviews but they are not my experience so I can't argue.) All of the pricing includes import and customs fees so you won't be surprised with another bill after your items arrive. All items are genuine and usually arrive in custom/boutique packaging with notes from the retailers. Even though you are ordering online you still get the luxury treatment.

The only hesitation I have about writing a positive review is that I don't really want others to find this gold mine and snatch up the items that I want.

Despite of the bad review I found on the internet, I ordered two items (from barcelona and cyprus) on saterday. I could collect them on wednesday (fast). The items were solid packed with a personal note and thank you from the shop they came from. I kept one and sended one back. The item was collected at my doorstep few hours later. After 2-3 days I got the message that the item was well received en that the refund of my money would be done soon (it could take up to 14 workingdays but 2 days later I got my money back). Well done!