Farfetch

I bought this maap jersey Mar 30 2021. And i used it for the first time at april 13, and got a badluck i have serious accident that made my shoulder dislocated and this jersey have a big tears! I try to ask any replacement from maap policy? And farfetch doesn't have responsibility to make a replacement! That really not professional in my opinion! Because i saw a policy from maap that they can do new replacement if jersey have a damage from accident with giving 40% off for new replacement, Never2 want to buy from this company again. And jersey that i received was not the same with jersey in website! I just not have a time to send it back so i keep it! Poor Customer service!

I ordered from Farfetch couple of times but my last order (1500usd) which paid for fully, was other not sent by Farfetch or lost by DHL. Farfetch was absolutely bias and wasn't welling to hear me out and solve the problem, their problem solving skill is -10 and their dispute department didn't even bother to contact DHL to investigate the lost package. The cases were closed with Farfetch and DHL, and neither of them refunded me. It was a big loss for me. They lost me as a customer.

My wife and I ordered our Daughter a pair of shoes that were pretty expensive, we opened the box and their weren't any shoes in the box. So we reached out to Farfetch and FedEx! They both don't want to take responsibility but FedEx did inform me that the package only weighs 1.7 pounds and that weight could only be the box and paper! So we re ordered the same exact shoes and the recorded weight was 3.7 pounds which is the actual weight and further proving our point that the vendor never shipped the shoes. Farfetch is not willing to correct the situation or refund us our money. DO NOT SHOP WITH FARFETCH!

I ordered a bag from my son who's on trail from a big case he's being feeling terrible and suicidal the back was supposed to come in a week it came three days earlier and it was a womens jacket that was supposed to go to Canada I live I. Washington DC in America. He cried all day he's 20 I couldn't do anything and the rude people at Farfetch I hate hate hate them so much

I ordered a MK bag as it seemed a good deal. From E 663 for E 398 and than with an additional 15% promocode it cost E 358.30, including E 20 delivery.

However, after ordering I happened to look up this bag at the Michael Kors website. To my astonishment I found a price tag directly from MK of E 269 from E 385 with free delivery.

It is simple, I wasted E 89 by ordering this bag from Farfetch instead of directly ordering it from Michael Kors. After complaining to Farfetch I only got a silly answer back about their return policy. As if should return the bag, order the cheaper one at Michael Kors and pray to get a full refund from Farfetch.

Even more bizar, the bag is currently listed for E 790 at Farfetch, and still it would only cost E 285 at Michael Kors.

Apart from this experience, I must say that the delivery process was very very smooth. I ordered it on Friday in Dubai and it arrived on Monday in the Netherlands. Very nicely packaged, very good quality bag.

1. I have noticed that whenever you look at an item a few times, after a while the price will increase
2. Their promo codes are scams, don't work. I signed up for the newsletter for the 10% promo code but when i selected my item, it said the products don't qualify. IF IT WON"T WORK THEN WHY BOTHER OFFERING A CODE?
3.2nd case is. I used honey for a 10% off promo code which worked then after i refreshed the page to add another product into cart. The code didn't work anymore. Its like they knew i was about to purchase something then they cancelled the code.

I 100% don't reccommend farfetched. Much rather pay a little more and buy from the actual retailers than this scam of a company

I ordered my Stella McCartney shoulder bag on Sunday/ Monday midnight and it arrived at Tuesday - shipping from Europe to New York City - the speed is incredible but also, how my bag is packed/presented nicely and neatly is impressive. This efficiency and convenience really helps customers and we can feel it.

Stella McCartney logo bag - I only see this preorder item on its website and Farfetch. Really nice bag and I like it a lot. Thank you Farfetch to choose a reliable vendor/ partner and select great merchandise!

Lastly I notice in the package there is return label with concise instructions, clear labels and expectations. Very helpful note for everyone. Even though you may not need to return this time, you feel comfortable as how your return may look like.

Thank you Farfetch, BIFFI Boutiques and DHL!

1 review
0 helpful votes

1 review
0 helpful votes

Terrible Customer Service

6/13/17

I have tried to contact Farfetch several times from Australia and the phone number continually rings out with no answer despite the website saying they are available to answer 9am - 6pm. This smells of a very dodgy website. Do not purchase

Terrible Customer Service

6/13/17

I have tried to contact Farfetch several times from Australia and the phone number continually rings out with no answer despite the website saying they are available to answer 9am - 6pm. This smells of a very dodgy website. Do not purchase

Review for FARFETCH Customer Service

Absolutely exasperating! I paid for a product which I NEVER received, and all I got in return were roundabout answers and bureaucratic redundancies from their customer service. For a company that prides itself on its reputation, FARFETCH has shown an overwhelming aura of complacency and indifference.

I felt completely dismissed during our exchanges. It's shocking that a brand of FARFETCH's caliber can treat its customers with such disregard. Instead of tangible solutions or clarity, I was met with vague responses that danced around the issue.

It's one thing to not receive what you've paid for, but it's another to feel like your genuine concerns are being tossed aside by the very service that's supposed to help. For anyone considering shopping with FARFETCH: be wary. You might end up paying for empty promises and sheer frustration.

Rating:

FarFetch customer service is completely incompetent in locating a lost package that was shipped to me. I bought a jacket priced at $4900 and the package they shipped through FedEx was supposed to be delivered to me for signature upon arrival.
Instead Fedex routed it to what is called a "clearance broker".
FarFetch Emailed me and informed me that I need to pick up the package from some entity called "Various" and take my FedEx and ID with me.
But they did not tell me the location of "Various" nor their phone number, and when I called them to obtain it, they refused to give it to me.
The package has still not been delivered to me, and FarFetch has refused to give me instructions on how to pick up the package from "Various".

I was really hesitant to buy from this site based on some bad reviews I had read, but gave it a try because I really wanted the YSL Tribute sandals I ordered. Wow, I was impressed with the quick turn around. I ordered Monday at 8pm PST and the shoes arrived on Thursday. Vienna Austria to San Diego! Also, I got an immediate email from farfetch ackn the order and a separate email with the DHL tracking info. No Duties to be paid either, it was included in the purchase price and still got a super deal. I would highly recommend farfetch and will use again!

Like other people who had to return an item that did fit not I had a bad experience. Got a shirt - it did not fit - returned it with all tags attached, followed all the return instructions and now the store in Rome Gente Roma claims I did not include the tags. Regret not taking a picture of my order! Not sure how this will be resolved. Learned my lesson - will read reviews first before shoping on any online store. Got used to great customer service on amazon, neimanmarcus, saks.

I have wanted the Givenchy Pandora Medium Peacock pring bag FOREVER. One morning I got a sale alert from Shopstyle; the bag was still somewhat out of my price range but doable. I made my purchase choking on the price a little. The very next day Farfetch began a promotion giving an additional 30% off of sale items. I called customer service to see if they allow me to use the discount on an item I had purchased the day before. The customer service rep I spoke with agreed to refund the difference as soon as we hung up a received an email confirming my refund would be processed. I got the refund in less than 2 days. My bag arrived yesterday in 5 star condition; in a beautiful bow wrapped box with the dust bag included. From ITALY to TX in 6 days I LOVE THIS BAG!