Farfetch

WORST Customer service ever! I have been waiting for my refund on a item I returned over 6 weeks ago. It has been at customs since March 7th and Joana at farfetch has done nothing on her part to help. She has avoided handling the situation. So far I am out of $ 400. As a owner of a boutique myself I am lost for words. I would never have a customer waiting this long. No matter how tempting a item is. DO NOT order from this site. They are the most disorganized company I have ever purchased from.As of now I am still waiting for my $. I see why they only take emails. Because they would get a ear full from very unhappy customers.if there were a no star rating that is what they would deserve. THE WORST!
I would appreciate it if anyone else at farfetch is more helpful. That I get a email or call. You can find out who I am from Joana she should know me considering I have contacted her a dozen of times about this matter.And now I am getting a automated response..

No words for just how horrible the customer care is.
1. hold time on the phone in excess of 45-60 minutes
2. Told they will call you back with information and no follow thru
3. Beyond difficult to have credit issued for item successfully returned within the time guidelines
4. The associate on the phone could not have been less interested in successfully removing the issue of credit issued finally had to file dispute with CC for the credit HORRIBLE! AVOID FARFETCH.

TBH this is my first time to write such negative review about shopping platform. I placed my order two days ago and I've been told it's canceled because of out of stock. But it is still in stock when I checked back. The thing is price went higher. I do not think it make any sense to notify customers that my item is out of stock after I placed my order with completing payment. Making money in such way only gives me a reason to not spend single $ on this website.

Deleted the app and will never come back.

I am from the US and was looking around for Valentino Rockstuds. They are usually sold out in my area. I stumbled upon Farfetch through a google search. I was very skeptical of the cheap price and reviews I seen but I was willing to take the risk. I ordered a pair of the matte blush color, which I can't even find in the US. I got a free shipping promotion and my total price that included duty taxes was only $706! That's a couple hundred dollar discount, not including taxes I would have to pay. I received my package in 3 days from purchase, which is unbelievable! It came all the way from Paris, France from Biondini Boutique. Shoes were gorgeous, authentic and brand new! I am going to refer all my shoe lovers to Farfetch. It was such an easy, no headache transaction. It seems like a lot of the negative reviews has to do with customer service and I can't rate that because I didn't need to contact them. This review is solely on my purchase and item.

Ive purchased returned and puchased again. And farfetch makes it easy everytime! Ive bought shirts, flip flops, jackets etc and the shipping is what i love the most. Your items come across the seas within a week!

I ordered 2 dresses. Only one of the dresses was delivered. The shipping label, packing slip and everything showed 2 dresses, but the package only had one dress. This is a $750 dress that I was charged for, and never received. I've been in contact with farfetch for 3 months, every time I call they say they're reviewing with the company and will get back to me within 24-48 hours. They do not get back to me, I have to call and it's the same story. I demand my money back. I don't know what else I'm supposed to do. Stay away from this company. This is a fraudulent company.

About the products, I don't have a point. I ordered on the 22nd of February. Now on the 9nd of March, I haven't received the package yet.
I am very disappointed not because of that.
When I tried to contact them, they replied to me with excuses only and they didn't take any responsibility as a company. I was waiting for a gift for my girlfriend's birthday and in the end it won't come on time.
They talked about understanding the situation. Their understanding;
Find another less-risking site!

I ordered Grey Joshua Sanders sneakers for $198. And got Brown one ($168). I asked to change they said they don't have grey, but they will give me 10% discount for Brown.
I said that even with 10% discount Brown are cheaper. So I was offered to place an order in another color.
I asked for Red. They responded me after 3 days. They said we can't change it for red. Sorry. WTF?
And I was watching how prices jump from low to high in one moment. I wish I never had business with such shady sellers.