I will never shop here again. The website wouldn't let me check out and continued to refresh every time I tried to purchase an item. I ended up getting confirmation e-mails 1 hour later saying I had bought the items numerous times - charging me up to £600. I called up and was assured the orders would be cancelled and no money would be taken out of my account. However, 5 days later I received an e-mail stating my orders had been cancelled but I checked my bank account and they've taken all the money out. I was told I wouldn't be able to retrieve this money until next week. How shameless of them to do, especially nearing Christmas. I'll also be charged by my bank for going into my overdraft. Disgusting company.
I order a Givency T-Shirt and then received a message that it was sold out however they were sourcing it from another partner. The message stated if the item cost less they would refund the difference. If it cost more they would not charge me anymore.
I never write reviews but I was so impressed I had to write one for them. Oh yea best part is I still received the T-Shirt in 2 days!
This is the worst shopping experience i had ever had. I purchase for an item on Monday 2th DEcember, i was never infromed about my shipping details, and after i contact them they inform me that they had made a mistake in the price!
How often that happens? How often someone so rudely provide you with so important information. They dont even do what they promised - to wait two days in order to give my final answer. Truly remarkable customer service. Do make a purchase and maybe your charges would be wrong.
This website is a scam. They have taken money from my account after canceling my order without a legitimate reason. I asked for my card to be reimbursed but they have not responded to any of my emails. The whole experience has been a total nightmare. Should have known better, ordering from a website that does not give their phone number on their website is not secure. Stay away!
After shopping for designer items on various websites, I have found that Frafetch is by far the best. The selection is all over the world, shipping is prompt, prices are competitive. Their sales are amazing. I wish all designers participated. I am a VIP member and their customer service is great. Arthur, my shopping advisor is very helpful.
Quick delivery service from DHL. I received my Furla handbag in good packing. Place my order on 19/6, received it on 22/6 in Hong Kong. As I wrote on title, its a nice on-line shopping experience. Definitely I'll visit Farfetch again.
I order shirt for £500 never recive it, call to ask whats going on and they send me pic that the item was been delivered to "my house" someone is reciving it but its not me so just spen £500 for someoneelse! Think 10 times before u order from them
I bought a pair of Dries Van Noten trousers that I couldnt find anywhere else and received them from Italy within 2 days - the trousers are so pretty and the packaging was amazing. My new favorite fashion destination
From what I understand the commission withdraw the stores is 15% to 25%, so far so good. I just do not understand why they want more 10% for dispatch of goods when the buyer is also paying the invoice.
Great service, updated me on where the shoes were and delivered before expected date! Brilliant! The shoes were perfect, I have wanted them for a while and such a great price! I will definitely be buying again from Farfetch.
Hello Rory,
Thank you so much for taking the time to share your comments with us! We're happy to hear that you've had such a positive shopping experience. We look forward to providing you with the same service in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
Shipping really fast. The bag itself - Beautiful! Just packaging from the boutique sent didn't involve the original Saint Laurent box and packing which I hoped for, instead the boutiques own wrapping and box.
I recently completed my first transaction with this company and, unfortunately, my initial experience left me quite disappointed. I placed an order for a pair of wedding shoes in size 36 EU for my wife. However, the quality of the shoes did not meet the expected standards, and while we reluctantly decided to keep them, the size guide on the website proved to be grossly inaccurate. This led us to initiate a return on the very same day in order to exchange them for the correct size.
Much to our surprise, the company rejected our request for a refund, arguing that the shoes we returned were not in the same quality condition as when they were dispatched. This assertion was entirely baseless, as we had returned the shoes in the exact condition in which we had received them.
I received my order earlier than I expected in perfect item and beautiful presentation of the packaging. I will not hesitate to shop again to Farfetch because I can rely and trust your shop. Thank you.
I am dissatisfied with the quality of the service offered by farfetch.com. Awful experience.
Farfetch.com did not react swiftly and, because of that, the order was sent three days later as foreseen. Farfetch.com did not release the package on the fallacious pretext that it did not receive a copy of my bank statement.
The site tells a bunch of lies about when your order is going to be shipped. The 1-2 processing time is total Bs and false advertising. They hold your money and theyre basically a middle man i will never shop here again and i would never recommend them to anybody.
Dear Jay,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Ive ordered off of this website multiple times, in one situation I had a problem with my order ( on my end, I ordered the wrong size) theyre so accommodating and reply straight away. They give frequent emails, keeping you updated on the status of your order. The staff are friendly, and professional. No complaints here! Theyve made me a loyal customer. Id 110% recommend their website.
Bought a bag from farfetch. The bag came to me has a scratch on the front. I returned the bag. The order status has been kept at "returning" since then. It has been 4 weeks. Asked CS twice, got replies but no answer. Kept saying they understand. It's like I hv spent the thousand for nothing! Will I never receive the refund?!?!?!
They wouldn't take any liability for lost packages and blame everything on the customer. I had to call customer service multiple times and they always asked me to call FedEx directly. Considering the price of items in their website, I expect much better services.
The delivery time was perfect. The dress looks amazing. Tried it on and it's very flattering. Yet when I looked at the label, it read: made in China. That was not what I expected from Proenza. Overall, I am very pleased with Farfetch services.
I ordered a pair of size 6 slippers and got a size 7. So I returned the item, placed another order, and still got the wrong size. After receiving the wrong item for the third time, they finally told me that size 6 has sold out. All i can say is that i'm truly disappointed and will never use Farfetch again.
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear this Colin. This is definitely not the level of service that we want to provide our customers, especially during the holiday season. We'd love to discuss a possible resolution with you so we are following up with a private message.
If you need immediate assistance, please give us a call at 1 (213) 550-3798 and we will be more than happy to assist you. Thank you for bringing this to our attention.
Sincerely,
Farfetch