Farfetch

Order from StockX a fair bit, ssense.com and other online retailers- farfetch is by far the worse. Their customer service is rude, and I've recently had a package show up completely empty. It appears to have been stolen somewhere along the shipping. The delivery driver, who I know on a first name basis, shrugged and said to take it up with the company, his job is to deliver the package, empty or not. The company did an investigation and said they spoke with both the shipper and shipping company, who confirmed the box was not tampered with, even though I sent them photos. I order thousands of dollars worth of stuff a year, it's not about the 150 dollars I'm out, it's principle, they are doing nothing about it and said it would not be refunded. The shipper is liable for the package until delivered AND INSPECTED!

I was nervous about ordering from out of the country and after reading negative reviews, but I had a PERFECT transaction. I bought beautiful Jimmy Choo shoes and saved over $250 from US prices. They arrived within 3 days. The shipping company contacted me and I didn't have to give any other information. They sent me the tracking info and the shoes arrived faster than ordering from a nearby store. I highly recommend Farfetch and will definitely buy from them again!

Customer service is non-existing. You have to hold on the phone for over an hour every time you call. And when they answer, they have no clue of what's going on. Further more they LIE that the order is sent out, but when confronted about tracking #, they keep lying that it will be provided within 24 hours via email. Bull$#*!ers, that's what they are. Also, couple times right after (next day) i purchased item, it goes on sale further, and when i called to ask for adjustment, they flatly refused it. Order is not even sent out, but they still refuse to issue adjustment. Items are authentic, but the way they conduct business is horrible. Proceed at your own risk.

Farfetch is by far the worst e-boutique I had encountered.

-First they over priced their item, like for ex. They sell Saint Laurent items more expensive the Saintlaurent.com and on the top of that you have to pay shipping costs. Since when a resellers is more expensive than the official seller?
-Second, they offer you discount/free shipping promo codes that are not valid.
-Third, when you enquire them for their bad performance they come up with silly excuses.

In summary they are Mr. Porter/luisaviaroma- wanna be!

Don't bother visiting the site…just buy with professionals (Mr. Porter, luisaviaroma or the official e-boutiques of you brand of choice)

I was pretty nervous at first after seeing some of the other reviews. I placed my order just three days ago and the package arrived today. I purchased a jacket that I could not find anywhere in the us and for about $300 less (even including duties/shipping). I called their customer service before placing my order to make sure there would be no additional charges. My item arrived neatly packaged and it perfect condition. I was happy with the fit so I did not have to return it. The boutique I ordered from is Spazio Pritelli in Italy.

I literally do not know why there are so many bad reviews! Me and my family have been shopping on Farfetch.com for 3 years now and only had the most positive experiences Items were received quickly, packaged beautifully and we love the free shipping and returns (especially the free DHL pickup!) so its super convenient if something doesn't work for you. Their pricing is amazing and the selection is hard to compete with! I never shop in my local department stores anymore (I live near NYC) and literally only shop Farfetch. I definitely can vouch for their amazing service and 100% customer satisfaction and I shop ALOT. And I only buy very high designer items.

Awful online store! Customer focus is below zero! I do not recommend anyone to use this service, it is much better to pay more (and it is not always so) and buy in official stores or in buyers. They cheat with promo codes which in a result doesn't work. The delivery took 2 weeks, which should be delivered in 1 week. My goods lay in for several days since we could not agree with contact centre the delivery time, although I indicated that the prou=ducts could be delivered any day from 9-14.
Put one star for the packing

I have purchased a couple of times with Farfetch and been happy however there was nothing wrong with these purchases. My last 2 purchases have included a faulty item and a non delivery of order. They have completely unhelpful and washed their hands with both issues offering no real reason behind it. I will never order form this company again. I have lost over £1000 now in puchases that have either not been received or not fit to wear. Disgusting. I feel so upset and let down. Please do not make the same mistake.

I sent back a return with dhl personally in Ontario, California and they claimed they never received it so did not refund my money.

Please do yourself a favor and do not order from this website! They are greedy and shady, they just take your money and claim they didn't receive item when it was shipped with their return label.

Do not purchase from this website, you have been warned. There are so many other legit websites that are better!

Don't make the same mistake that I did, they claimed I never returned item and stole my money! Beware!

Terrible customer service.
An item has no arrived.
Confirmed by DHL as lost- never left warehouse to be delivered.
Farfetch refuse to refund me the money- asked me to claim via DHL and DHL confirm that farfetch need to place the claim through as they are the client (which makes sense to me)
I am from Australia- is there a fair trade ombudsman that i can contact- i am seeking legal advice based on this.
However lawyers are looking into a ombudsman first.
If anyone can send me any help that would be much appreciated. Please email me at *******@hotmail.com.
Thank you again

I am really starting to dislike this company now which is painful because I use to love it, will never acknowledge a coupon, the rep here in Canada don't even care about the clients feeling, plan never to shop here again

Took my money cancelled my order on the next day and still have not gotten my refund or item as of yet. Called the customer service and they claimed that my order was sent to another merchant who is sending my order after holding my money for a month. I will be contacting the BBB on them. Call

I was led to this site a few times from other sites like Pinterest or Shopstyle, but every single time I found items there for up to 50% higher prices than on other sites. For example, some DVF bags that were totally overpriced, and today a Tory Burch tunic that is supposedly on sale, but with a reduced price above the original sales price on toryburch.com. They might have some items that you won't find elsewhere, but I can only recommend to do proper price research before buying.

Recently I ordered couple of time with Farfetch.
They never disappointed with product or with customer service.
I would like to recommend everyone to get this experience by placing an order with them.