Farfetch

Purchased a ‘ leather ‘ bag for a gift. Turns out it was PU! Also the designer bag by PLAN C. Didn't have composition label and where it was made. I asked if it could possibly be fake? Farfetch didn't like that al all...
Complaint to farfetch and they told me the lag had " some " leather component. It didn't and basically fobbed me off.
To their credit they said I could return it but it was a gift and I wasn't going to ask for it back.

Usually this company is good but I'm not happy this time at all.

Positive reviews are likely to be from people who liked the product they ordered. Lucky them. The return policy is a nightmare; and if you haven't sent it back within five days there commences a long struggle, and likely as not, you'll lose.
I've been stuck with two items, one an expensive black handbag that's too large and too heavy for me- I simply cannot use it. It sits in my closet. Yes, I was involved in my work and forgot to return it within five days, but it's of a timeless style. Further, I was met with rudeness and condescension. Too bad, because it has nice things but they are impossible to deal with, so I don't any more. No other place buts so much of the burden on the purchaser, including their cockamamie system for getting labels, etc. Who needs this?

Wanted to tell everyone about my experience with Farfetch! Everything was great. My account and order wasn't showing up after I had purchased something so I sent over an e-mail to support and got a reply within hours! It was a friday night to boot, I know they operate in a different time zone but still impressive nonetheless! Shipping was also very fast, within like 6 days-coming from Italy to Canada! Loved how my purchase came wrapped up in cute polka-dot paper as well!

I will definately be ordering from them again!

If you have issues with the order, you're SOL. Customer service advisors tend to overpromise that they would resolve the case but you'll never hear from them. My case is still going on for almost 15 days now, I've dealt with 9 reps and spent 2 hours of phone call repetitively explaining the situation. Don't be fooled by the discounts that you could get at Farfetch. It's way too stressful if they mess up your order. When you do complain about the issue, the most you'll get is a lecture on how the business model is bullet proof and a small token of appreciation -10% off promo code. If you're going to buy luxury goods, you might as well enjoy the experience by visiting the boutique/store and get treated well.

I submitted my return request online, but the system seems to have something wrong. It pops up some warning message but then shows the return is in progress without sending me any return label or information. I contacted the customer service. They were very nice but have not solved the return label issue for a couple of days and told me every time that I would receive the label soon... I am now worries if I could return my order on time since I am going to travel outside US soon but still not able to return the order. Its operation and return system is so inefficient.

Paid exorbitant price for pair of Jeans for my daughter as a Christmas present but they were what she really wanted and couldn't find them anywhere else. Was feeling quite proud of myself for actually having tracked them down and then waited with anticipation for them to be delivered. Delivery due Friday December 6th, repeatedly checked front door but by 10.30 pm no sign so went to bed. Text arrived Sunday evening to say that parcel had been delivered Friday at 20.40! It definitely had NOT! Farfetched have refused to take up the issue with DHL and I have received no compensation. I will not be using this company again! While I appreciate that delivery is not under their control, I do feel that they owe me their customer the courtesy of pursuing the issue with DHL

One of the best online shopping experiences I have had, and I have had many. I do ninety percent of my shopping online, and will definitely be clicking back to farfetch.com particularly for luxury items and speedy shipment.

Email communication was instant and shipment prices exceptional. Living in Australia, a lot of our luxury items are heavily taxed. I purchased shoes at farfetch.com for $600 cheaper than their cost in Melbourne, and they arrived four days later from Italy.

Thank you farfetch! -- Kirby xx

Price is a bit cheaper that other online shops probably bec they have many varieties (sizes and options bec. Of diff shops under them). To be honest, i was a bit worried after placing an order bec ive read a lot of negative reviews about them. But all went smoothly. Processed and shipped quickly 5 business days from the shop in Italy to Melb Aus. No nitty gritty custom stuff. I was happy with DHL too bec tracking system is real time. I plan to order again and hoping(and expecting) i get the same service. Thank you Farfetch.

Ordered a coat online, they had it in every size. Used promo code because im first time buyer. Ofcourse after 4 days of not receiving any mail. They cancel my order (not in stock anymore) and gave me refund. On the same site but delivery for other countries, the coat is pretty much in stock. So I guess they prioritise the ones who pay full price, but have your money and order pending just in case. Worst experience. Will never order again!

As my title says... but now in more detail. I ordered a pinko purse for my wife. While in transit, price went down. I received it within 7 days or ordering and called to have price difference refunded. They said No And never answered any more of my emails. Asked they to advise to
How to return the overpaid bag? They still have not responded- 3 months later. Pathetic in this day and age. Will never buy again ( by the way spent 1500 us on 1st order with another item and asked 50 us discount as per price going down 2 days later). Farfetch - your company name says it all " its a far fetch" or in other words " we will RIP you off any way we can".

Purchase Marsell shoes in 2020. I wore those rarely and gently during colder seasons. One of the shoes cracked this year in the middle of sole. No mechanical damage. Tried to reach out to customer service. Played games of emails. They couldn't find that shoe under my account where I could easily see them on the list. I had to send the order number and nothing was solved. Out of warranty window. Well 2 years of very gently work shoes for over $500 with huge crack way up to the leather on the sole isn't great quality as claimed. Be aware.