Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 256th among Designer Clothes sites.
I had a great experience shopping on this site. It is NOT a scam, although I understand that is seems many other customers had issues with their orders. Farfetch acts as a middle man between the customer and other boutiques around the world, so that is why the product quality and service may vary considerably. I would recommend reading the reviews of the specific boutique you'd be ordering from through Farfetch (https://www.farfetch.com/reviews) before making a judgement call on whether to order!
Please, avoid this company like a plague. They have the worst customer service ever. They simply don't care about gaining new or retaining loyal customers. They spend tons of money on google adds and SEO so whenever you are interested in something their site pops up right away. On the other end, they don't provide an assisting - by any stretch of this meaning - customer support. I had an issue with one of their promotions, gave a call to customer service, was dragged on the line for about an hour and was instructed to send emails with proofs, to be eventually told that they couldn't offer me a code for the promised 10% off. This was ridiculous as any online business can do a little favor and stand for their promises by generating a unique code for the specific customer. I know it from actually working in the industry in the past. As a person with professional experience in online business, I know when online retailers tell you the truth and when they lie. FARFETCH.COM IS A SCAM. Yes, big time liars. AVOID.
Dear Y D,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
They have a very pretty site and everything, but the products aren't what they tell you. I ordered there on Black Friday and received my order a few days ago. I spotted pretty quickly that even though it was well made. It's a fake. I sent them a mail 2 days later (2 days ago by now) about this and that I want to return the product, but they didn't reply to my request.
I want to have my money back and the correct address I can get the return to before the 2 week period ends but they don't answer that quickly at all.
Dear Serena,
Thank you very much for taking the time out to provide us with your feedback. We take reviews such as your very seriously and would like to help resolve this issue as quickly as possible.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Farfetch is scam. Check Adidas NMD R1 sneakers on sale from 570 with 60% off for 200. Are you $#*!ing kidding me? Check the Adidas site for the same shoes... go ahead check right now. Adidas is selling the same exact sneakers on their website for 89,97! They do this with all apparel. Fake sales. F**k you farfetch!
Dear Dons,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
The logistic in Farfetch.com overall impression was good; The customer service staffs are helpful for all my returns. It was my first time to buy things in Farfetch.com, I bought 7 pairs of Chie Mihara shoes from 5 different boutiques but turned out all of them are just highly imitated products from China. It is difficult to tell if you do not have the original one on hand to compare. Luckily one of my friend told me that there have many many imitated branded shoes which made in China now selling in Europe and i immediately ordered an original one form Chiestore.com to compare then i discovered all of them are fake. It was a nightmare because the price of the imitated goods actually just similar with original one. Luckily the customer service staffs helped me to return the shoes and chased back the money from those boutiques.
Dear Mia,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I recently bought the puma x fenty ankle strap sneakers and the product was as described, the size, everything right. Fast shipping from france and it was delivered when expected. (:
Hello Valentina,
Thank you so much for taking the time to share your experience! We're so happy to hear that you've had such a wonderful shopping experience. Our goal is to provide you with this same service every time you shop with Farfetch.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch
They changed pricing policy and instead of showing prices in Euro as it was before, are now showing in my local currency and with a reiddiculus convertion fee which is almost 10% worse than if convertion to Euro would be done by my bank which means that for items worth 1000 Euro in my basket I have to pay the equivalent of 1100 Euro in my currency (!).
Guess what, even when all items in my basket come from Italy, France and Germany (so the prices are natively in Euro) and my card is in Euro, I still can not pay in Euro, they won't let changing currency. Isn't this a discrimination? They found a new way to make extra profit, converting currencies.
It's better to shop directly from boutiques.
Dear Maciej,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not entirely satisfied with your recent shopping experience. We have shared your feedback with the appropriate department and apologize for any inconvenience.
We kindly invite you to send an email to customeroutreach@farfetch.com so that we may assist with any unresolved issues. We will also be sending a private message should you wish to speak with us.
Once again, we would like to apologize for any issues caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
I literally do not know why there are so many bad reviews! Me and my family have been shopping on Farfetch.com for 3 years now and only had the most positive experiences Items were received quickly, packaged beautifully and we love the free shipping and returns (especially the free DHL pickup!) so its super convenient if something doesn't work for you. Their pricing is amazing and the selection is hard to compete with! I never shop in my local department stores anymore (I live near NYC) and literally only shop Farfetch. I definitely can vouch for their amazing service and 100% customer satisfaction and I shop ALOT. And I only buy very high designer items.
Hello Elle,
Thank you so much for taking the time to share your experience! We're delighted to hear that you've had such a positive shopping experience and we look forward to providing you with the same service in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Ordered a dress, they delivered a jacket. Called customer service who was only concerned with the return of jacket and informed me that they would let me know the next day about the dress. Never called me despite numerous emails sent. Have yet to receive dress or the refund. NEVER buy from FARFETCH. Worst experience! Appalling customer service! Complete nightmare!
Dear David,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
IV ORDERED 4 ITEMS FROM FAR FETCH, 2 SEPARATE ORDERS.
1ST ORDER DELIVERED A FEW DAYS LATE THAN THE DATE WE WORE TOLD. SECOND TIME WE PAID A EXTRA 10EUROS FOR FAST SHIPPING AND OUR ORDER WAS WITH US WITHIN 3 DAYS, IT WAS GREAT!
Hello Leanne,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch
I bought a dress online. So far so good. Never got an email of confirmation of the purchase. After a week and 3 calls from me to farfech customer service, I learned that they can't fulfil the order. So took them a week and an extensive follow up from me to them to realize they can't fulfill the order. In my last call to the Customer Service (Connie is the name of the lady I was talking to) - all I got from her was "I DON'T KNOW" - All I got from the Customer Service in regards my issue of having bought and paid for a dress that was never going to be deliver was - I DON'T KNOW. Didn't offer any solution, didn't even let me speak, she will continue speak over me. As I couldn't speak and Connie wouldn't listen, I asked to speak with the manager which after 15min of waiting didn't even attend my call -apparently it was busy with another call. Finally I suggested To Connie -once she finally let me talk- to go a size up on the dress or check the same dress in different colour. She helped with that request. The situation now is: I have to wait another 24h to see if the third party boutique can fulfill the new order. I am guessing that if I don't hear back within 24h I would have to chase farfech AGAIN... is this for real? I am starting to think that the website is a total scam.
Dear Maria,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I bought a coat online two weeks ago with my credit card but after few days they sent me an email that the coat's price was wrongly marked so they cannot send me the item due to wrong marked price thus they offered a 20% discount.
Then I tried to bargain since the payment was made so the contract should be formed when they accepted that payment. However they no longer replied for two weeks. This is the worst online shopping website I have ever been to.
Hello,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I bought a down jacket and the size guide in the website was indicating 48European belongs to US M size. But when I received the item there was written 48 belongs to Size S. I said them they accepted that they are wrong amd they told they will fix the wrong info in the website. Then they proposed me to exchange, I said OK, but when I sent item back for exchange they wrote me that the bigger size is expensive and I need to pay additional fee for that.
This is a not serious and non competent company.
They even didnt take resposibility for their fault.
Dear Gevorg,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience. As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
The site tells a bunch of lies about when your order is going to be shipped. The 1-2 processing time is total Bs and false advertising. They hold your money and theyre basically a middle man i will never shop here again and i would never recommend them to anybody.
Dear Jay,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
If there is a ZERO star option I would've selected that. Purchased two items from them, one of which arrived substantially late, and the other, arrived with only an EMPTY box, that is right, an EMPTY box without actual item. How ridiculous!? The most disgusting online shopping experiences ever. After contacting their customer service, they are STILL investigating after weeks! LOL, stay away from this scam site!
Dear Andy,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Hey Everyone, stay away from these guys. I purchased a Silvano Sasettin shoe that was described as Shell Cordovan on their website, which turned out to be false. When I called Farfetch, they promised me it was Cordovan. After delivery, I thought something was off, so I contacted Silvano Sasetti and they admitted it was not Cordovan. However, both Farfetch and Silvano Sasetti claim they cannot control the vendor's descriptions on the website. Of course, no refund despite the inaccuracy.
Dear Christopher,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience.
As your feedback did not confirm your order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I made a test shopping from Farfetch two weeks ago. Even though the dress was too big and I needed to return it, everything went smooth. Customer service replied to my email in two hours, with clear and helpful answer. I will continue to buy from this company.
Hello Nhi N,
Thank you so much for taking the time to share your experience with us! We're so happy to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch
Well for starters I live in India, We have Diesel outlets here but I saw the jeans going for a huge discount on the website. I immediately ordered them, The jeans were being sent from Portugal. I placed the order on 13th August, The jeans went to Netherlands and then came to India on 15th August itself and well due to Customs clearance it took additional two days but I got my Jeans on 17th August. I verified the jeans with Certilogo for authenticity, scanned the QR code that Diesel jeans come with. The jeans were authentic, I also went to the Diesel Jeans boutique here, they verified it's authenticity too. I'm really happy with my shopping experience. I was nervous about the size and fit but I referred to their size chart and the Jeans fit me beautifully. Thank You Farfetch for a wonderful experience
Hello Akshay,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you've had such a positive shopping experience. We look forward to providing you the same service in the future.
Should you ever have any questions or concerns, please feel free to send an email to customerservice@farfetch.com. You may also speak with a representative by calling +1 213 375 0858 or +44 (0) 20 3510 0670. It is always our pleasure to be of assistance.
Warm Regards,
Farfetch
Don't buy from them! This is a scam page! I've tried to buy something from them and never managed to do so. Firstly, they always give me an error page saying the payment didn't go thru. Secondly, when their customer service tried to help, my orders went thru, but after a few days they say payment didn't go thru even though money is withdrawn from my credit card. They say they need to verify me by Calling me. For what? How insulting! I use my credit card online and in physical stores everywhere without any problem!
I will never buy from them! Imagine when you think you have found a bargain, you place on order, you get order confirmation, money is withdrawn and a few days after they claim order is cancelled because they couldn't verify my card.
Farfetch can go and screw themselves. This is just a scam page! DON'T BUY FROM THEM!
Dear Stefan,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you experienced payment issues during your recent shopping experience.
We do see that you were already in communication with a Customer Service agent regarding this issue. We hope this matter has been resolved to your satisfaction but if any problems remain, please feel free to send an email to customeroutreach@farfetch.com. We are always available to address any other questions, comments, or concerns.
Warm Regards,
Farfetch
I received the wrong item a couple weeks ago from Farfetch.com, the customer service Agent by the name of the Daniah K. Was rudest person I have ever spoke with the supervisor by the name of Shawn Bradford was a b i t c h giving me attitude. I spent 7,000 on my order for this service. NEVER shopping with them again!
Dear Lily,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you had issues with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. You may also feel free to send an email to customeroutreach@farfetch.com. If you wish to speak directly with a Customer Outreach representative, you may contact us directly at +1 (213) 375-0858 or +44 (0) 20 3750 1250.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any additional questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
From the business
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello M W,
Thank you so much for taking the time to share your experience with us!
We're so happy to hear that you've had such a positive shopping experience. We look forward to providing you with the same service in the future.
Should you ever need help with a future order, please feel free to send an email to customerservice@farfetch.com. We are always happy to assist you with any questions or concerns.
Warm Regards,
Farfetch