Fandango

I went to purchase tickets from Fandango and when I get to the check out I thought it seemed a little high so I decided to chance it and see if tickets where still available when I got to the theater. Come to find out not only was the website charging a convenience fee which I didn't have a problem with but it was lying about how much the tickets actually cost so they could make even more money. The price I was getting from fandango was actually more than double what I payed at the theatre which meant fandango was going to make more money than the theatre, that's just not right.

I purchased e-gift cards for movies with them - then COVID hit. They stayed closed for a long time and refused to accept my pre-paid vouchers. I filed a formal complaint with the Pennsylvania Attorney General and have received return correspondence from them. The complaint will be entered into a country-wide database for ALL to view.

I purchased a 25$ gift card to fandango. After selecting a local theatre, I purchased my seats for a move and the site changed my movie showing to a different state. I notified fandango customer service immediately (before the showing) and was never refunded my $. They said I didn't notify them before the movie began even though I have proof of It. Total rip off. Don't waste your money. View the pictures to see that the movie showing was 7:15pm and I notified them at 2:15pm...

Wow! I wish I would have googled Fandango's reviews before I tried to purchase tickets for them. I highly recommend NEVER buying tickets with them. I will be deleting my account and never using them again.

Simply put, I bought tickets. Needed to return them (which they allow), but when I called (which they require) I was on hold for almost an hour. I hung up, then emailed them. They didn't respond. Finally when I got a hold of them they said I was outside of the allowable window to return. Avoid them at all costs!

Purchased tix Via their app to the wrong theater, my mistake yes, however I quickly noticed the error and clicked the refund/exchange link. It wouldn't allow me to refund or exchange due to it being too close to the movie start time. We bought tix to the right theater for an hour later as that showing had sold out during this whole fiasco. I chatted with a rep and later had to also email for a follow up and was told I wouldn't be given a refund for the same reason the link listed-it was beyond the limit-so anyone who purchases within 30 minutes of the movie is stuck with it-no refunds, no exchanges. Don't sell them that close to the showing if that's the case.

Was stuck in traffic after purchasing my tickets. Called Fandango to cancel BEFORE my show listing, but because they put me on hold for half an hour, they claim that it was too late to refund as my movie had since started. Not even considering the fact that I missed due to circumstances beyond my control, maybe if your customer service wasn't garbage, I would have gotten to a person before the cutoff. Never wasting my time or money on this fuster cluck of a company again

Called the customer service about a huge issue about our tickets that we bought, never got anyone on the phone, even gave us a option to give us a call back never got the phone call, never buying from fandango again the worst ticket company ever. If I could give them 0 starts I would.

Won a Fandango gift card at work - what a scam! You cannot use the gift card at the movie theater - tickets HAVE to be purchased online so there is no way to avoid the $1.25 INconvenience fee. Ridiculous! Plus I can only actually buy tkts through Fandango for one chain in my area - none of the others even accept them. The other theaters must already realize what a rip-off it is for their patrons. If I was planning to give a movie gift card I would buy one for the movie chain itself.

Fandango is the worst website and customer service I have EVER dealt with. I ordered a gift card by email and never received the card after 1 hour. My credit card was charged but no gift card in my inbox. I figured it was because they had an invalid email. I called customer service and they did not have an information in their system about my transaction. They were unable to find my information out by my email, name or 16 digit card number. After the search I was told that there was a third party company that enters the information. I asked for the customer service telephone number but they were unable to give me this information. Now my personal information is with a company that I did not even know I was using. Note this is the WORST EXPERIENCE!

1) still waiting (day 3) for a response from a customer service emailed question- they promise to get back to you within 24 hours.
2) signed up for vip specifically to be able to easier exchange/refund tickets- had to cancel 1 ticket, and was told that they could cancel the entire transaction, but not 1 ticket, an NO, i could not get a refund for the whole transaction, only a fandango credit. They said i could get a refund from the theater (hmm, my credit card was charged by fandango--why would a theater give me money back?)
3) the estimated 20 minute wait for CS chat, was closer to an hour, and while they show you what number in line you are, the number would sometime go UP! Going from 19th in line to 20th in line, then back and forth.
4) frustrated because i really don't want to do any more business with them, but and forced to hold a 'credit' that i'm afraid they won't honor.

I am very disappointed in not only the customer service but the lack of sheer responsibility when offering a quality entertainment experience.

Admittedly by human error, I selected a wher Chair seat that did not have an actually chair. Unfortunately there were no other seats open so myself and my friend were left movie less and out of $30. After spending over an hour contacting Fandango Customer support, I was told by Manager Corey that he would have a refund to me within an hour to catch the 8:05 showing of Wonder Woman. A lie! I received an email later stating refund denied because it was requested after showtime. Yes, because I spent 35 minutes waiting for a representative! Although I was not able to enjoy their movie, they insisted that it was only "fair business practice" that they not only not refund me but not even offer a comparable movie ticket.

Will Never patron FanTHIEVESdango again.

Used Fandango for the first time to buy tickets for a movie, 3 minutes later I realized that we could not go, use the Chat live, talked to a person called Sendy and what a bad customer rep he/ she is, never read where it says that my convenient fee could not be refund, just the money for my tickets, because this will be my first and last time using this site I ask for a refund of my money, bad bussines practice. Never using it again.

I am trying to get a refund or a credit for 4 tickets to IT that I wasn't aware the minimum age was 21. I waited on the chat line for almost 2 hours before I got the message that an agent wast available and to try back later! Ugh! So I called the 800 number and now I have been on hold for 37 minutes and 48 seconds! Unbelievable! I always use fandango and always recommend it to my family and friends. And this is the 1st time I have ever tried to get a refund or credit. This is crazy!

PSA: Do not ever purchase a Fandango gift card. If you lose it, there is nothing they will do. Nothing. It is lost. Forever. Whoever finds it gets to use it. Unacceptable. They will not cancel the lost card and reissue a new card. They will not issue you a PIN number so you can use the card number online - I have the card number on the receipt I am holding. Horrible customer service which does not care one bit about it's customer base. In 2020, this billion dollar company cannot cancel a gift card and issue a new one when it is lost?! Do not buy or use Fandango.

If I could give this company a negative star, I would, but I had to give it at least one for the review to process. Someone hacked my account and purchased 3 tickets to John Wick using the credit card attached to my account. I contacted Fandango to refund my money. In a live chat I got the most ridiculous and absurd reply... that they do not refund tickets past showtime. Even it it wasn't my purchase? In a follow up email to Fandango there was NO REPLY. I am cancelling my Fandango account. No excuse for poor customer service. I reported this fraud to my credit card company. I will not have to pay for the tickets, but shame on Fandango for caring not at all.

Fandango's website messed up and charged us 2 times for the tickets. I never got the confirmation for the tickets, thus never got the tickets. Took 2.5 hrs on the phone I hung up. 1.5 on the live chat feature the rep that helped me blamed the charges on my bank. When I asked to speak with the manager, the manager was no more help. I asked him about a rep that helped my husband because that rep asked how he could help then disconnected the session. When I asked the manager about this he said the chargers were by banks fault and disconnected the session. Such poor customer service. I will never use them again!

I paid and booked a movie at 2:07PM for a 2:00PM showing on Friday. I accidentally meant to choose the 2:00 showing of that movie on Sunday, not the current Friday. I wanted to just exchange the time. "Movies cannot be refunded or exchanged after the start of the movie." There is no where to find a phone number to speak to a real person at Fandango. I chatted with zero response. Then I finally filed a claim. They emailed saying they couldn't help me and they would escalate my case. This did nothing but have them send me another email saying they could no do anything.