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Ellen D.

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1 Review by Ellen

Fandango

  • Fandango

“Did not get a reply to a hack to my account”
6/9/19

If I could give this company a negative star, I would, but I had to give it at least one for the review to process. Someone hacked my account and purchased 3 tickets to John Wick using the credit card attached to my account. I contacted Fandango to refund my money. In a live chat I got the most ridiculous and absurd reply... that they do not refund tickets past showtime. Even it it wasn't my purchase? In a follow up email to Fandango there was NO REPLY. I am cancelling my Fandango account. No excuse for poor customer service. I reported this fraud to my credit card company. I will not have to pay for the tickets, but shame on Fandango for caring not at all.

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