FanaticsReviews 3,945

Purchased two custom printed shirts and when arrived very disappointed at the quality.

Front designs off center, OK, can live with that. But number on reverse which is supposed to be 11, looks like it's upside down and had random squares.

Paid premium price for these, and as some else posted, get flea market quality.

After I received my online order it was the wrong size. I tried to exchange it and I was told No Returns or Exchanges! Now I'm Stuck With Something Useless To Me.

Please do yourself a favor and do not buy from this company. Men's medium sweatshirt was terrible quality and did not fit a 98lb teenager because it had no "give," and was very narrow. $10 to return an item is criminal, not to mention the $7 for S&H to deliver in the first place. $17 for the privilege to try on junk.

Fanatics sent me an email around 1020pm EST after a recent Texas Rangers win saying "to celebrate the win" that I had $10 fancash available and that all I had to do was login to access and use it on an order. Now being honest I did place an order earlier the same day using some fancash, but this email made it sound like I had $10 additional in my account "to celebrate the Rangers win". Long story short I escalated my concern in an attempt to get them to honor the $10 fancash I was told I had at 1020pm EST. They even asked me for a copy of the email I got from them showing "celebrate the win with $10 fancash" & my email address and time sent, which I did supply, only for them to reply back with a "no". Needless to say I will not be giving them my business ever again. Ultimately, Fanatics did make this right for me, but the facts that led us to that point remain the same

Regarding Ticket Number *******-GYSCZ

IT IS VERY DIFFICULT TO GET A PERSON AT FANATICS. I RETURNED AN ITEM AND THEY PROMISED A REFUND WITHIN 2-7 BUSINESS DAYS...IT'S BEEN WEEKS. I HAVE EMAILED WITH NO RESPONSE. I WOULDN'T ORDER FROM THEM AGAIN.

Hi,
I just had a horrible experience with their theft/ customer care team.
I decided to call them after 3 orders were cancelled for no reason.
Called the number I was given and no one answers the phones. Almost one hour of my time wasted on hold w/these people. Not to mention the time I had spent searching for the perfect hat.
Overall I had a BAD experience.

Extremely crappy quality. After 1-2 washes the jersey began to fade. My son has had this jersey for only a year. Disappointed that the NHL is going to fanatics jerseys for all teams.

This company takes money, does not ship merchandise. Customer service is no help at all. There is not even an attempt to help customers. Filed dispute on credit card. Save your money and buy anywhere else.

I've purchased from these guys for at least two years but have decided only to purchase when items aren't available elsewhere, including retail shops. In other words, I'm going out of my way not to do business with these guys again.

These guys charge handling fees in addition to their high retail prices.

These guys don't ship for free and include incredibly high charges just to ship product. These guys offer no customer support and always include incredibly long shipping times.

For example, my recent purchase was a single hat that's currently in stock but will take longer than 10 days to arrive. 10 days in 2023...yep, 10 days. They don't ship the same day.

Ordered on 4/11. Didn't ship until 4/14.

Retail price was $34.99 less ~$5 (sale item). With their myopic fees and shipping, still paid $40 for a sub-$30 item.

Advertised Fancash? Get serious.

I've never been able to use it. If you don't use it almost immediately, it's gone.

It's never available when purchasing again. A clown of an operation altogether.

User's recommendation: If you can find it elsewhere, buy it elsewhere. These guys don't deserve your business.

This has EASILY been one of the worst experiences I have had with any sort of online order ever. I ordered a jersey, without knowing it would take 2+ weeks to receive only to finally get it and it be a completely different team. I found my local UPS, returned it, and still have had any response from Fanatics regarding this ridiculous mishap. Maybe I should start a jersey business because this level of customer service is letting their competitions have an extreme edge. Fanatics- way to drop the ball. You are terrible.

The website is great but I've had tons of problems with the products they ship out. Clearly they don't do any quality control on returned items because twice I've received items that had clearly been used before (missing tags and/or food stains). Also, i have to keep ordering because they will only issue a refund in gift card format or you have to pay a large fee. Then they tack on handling fees on each order.

My son and I will be attending the Talladega Nascar Race at the end of April and decided to buy a Kyle Busch and Denny Hamlin shirt, this was 3/29. Items said they would ship by 3/31 and would be 6 business days. A few days passed and we received and email that the Kyle Busch shirt would now not ship until 4/28, which is after the race. I submitted a cancelation for a refund, was granted that and told the other would ship as normal to arrive by 4/11. Today I received an email that the other shirt has now been delayed and would be shipped by guess when, 4/28. Shame on me for continuing to try and order with them. This has happened to me in the past with a hickey jersey. Fanatics sucks you in, gets your money, and then you are their mercy for shipping. They don't care about the need of the customer or upholding their offer. They claim delays on others when companies like Amazon, Chewy, and others don't suffer the same. Inhave learned my lesson and will not continue to be a frustrated consumer and their tactics, I hope you think twice about using them and hope the major sports leagues they partner with also reconsider as it leaves their fans unhappy.

I ordered a couple products from this site and received them, a bit late I might add and the tracking was inconsistent, however I got what I ordered and have no complaints.

If you don't accept a site credit, your return will incur a restocking fee (around $10 if I remember correctly). "Express shipping" takes a week and it doesn't come with a tracking number. Unless you find something you can't live without, your money is spent better at other retailers.

I ordered a Final Four San Diego Azteca shirt. Placed order and was told 3-7 business days order placed on 3-26-23
They show delivery 4-18-23
Terrible
Never order again

I talked to Gina today at WWE fanatics. I had a issue with my order and Gina helped me out big time with my issues. Being that its WrestleMania weekend this weekend she helped instill confidence back into the fanatics brand and their website and I am looking forward to making future purchases with Fanatics! Thank you so much Gina for the exceptional customer service today! You are in the right field and Fanatics is lucky to have you as a representative!

Both of my sons teams are in the NCAA final four. Of course, that information did not come out until Sunday, 26 March. I immediately ordered hats and T-shirts for the whole family and I paid for extra shipping to arrive here on time when I got closer to today, which is Saturday, April 1 and the items were not here I called the company and they said that the email told me it wouldn't arrive until April 1. I asked so why include expedited shipping they said it takes their warehouse weeks to even process the order and the expedited shipping is after the warehouse processes the order. This is unacceptable and I will never order from them again.

Canceled order shortly after initializing it.Because of timing or ignoring request order still sent.Return procedure is daunting.No live person to talk to.Will not deal with this outfit in the future. You need to correct and streamline your process.

Order a football jersey and nothing came up on the order. Waited over a month and still nothing was processed. Not an issue with my credit card*

Ordered a hockey shirt, not the right size, wanted a simple exchange, they say my order # is invalid,