business logo of Fanatics

FanaticsReviews 3,945

1.7

From the business

Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.


fanatics.com
Founded in 1995
Jacksonville, FL, United States
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Fanatics Reviews Summary

Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 147th among Jersey sites.

service
910
value
627
shipping
699
returns
508
quality
538
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
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Late
December 1, 2023

Ordered shirts 60 days in advance for a Football Party and they arrived late! They would not allow me to cancel! Will never order again!

Date of experience: November 8, 2023
California
1 review
0 helpful votes
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Good service
November 15, 2023

The things I've gotten from Fanatics have been of good quality and comfort

Date of experience: November 8, 2023
Nigel P. — Fanatics Rep
over a year old

Hi, Sam J. I greatly appreciate your feedback. We appreciate you taking the time to inform us that the goods were satisfactory and that we have what is needed for you to represent your team. We really appreciate your business and hope to have the chance to assist you with all of your sporting needs! Regards, Stacy

Florida
3 reviews
0 helpful votes
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Great quality
November 8, 2023

Easy to use web site...good prices and very fast delivery

Date of experience: November 8, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Rafael! Thank you for reaching out, and we are grateful for the positive feedback! Courtney

Michigan
1 review
0 helpful votes
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Awesome product as usual
November 8, 2023

Very happy will definitely buy again but from them frequently

Date of experience: November 8, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Angel, Thank you very much for sharing your feedback regarding your order. I am delighted to know you are enjoying the gear and plan on visiting our webstore in the future. Please reach out to our team if we can be of any assistance. - Madison

Linda P.
Wisconsin
3 reviews
0 helpful votes
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Order
November 8, 2023

Easy and efficient. A good selection of products at reasonable cost.

Date of experience: November 8, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Linda, Thank you so much for the feedback! We are so happy to hear that you had such a great experience with your most recent order with us! Thank you so much for taking the time to let us know about your positive experience. Sincerely, Sam

Indiana
1 review
0 helpful votes
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Worth the money
November 8, 2023

The merchandise is good quality. I like that I can use fan cash with my purchases. And they always offer deals.

Date of experience: November 8, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Jon, Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Sam

Canada
1 review
0 helpful votes
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Really fast shipping
November 8, 2023

Very nice shopping experience, easy shopping site, clearly done.

Date of experience: November 8, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Sebastien. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us, and we are happy to hear that the shopping experience was easy and the pricing was fair. Thank you for taking the time to let us know! We truly value your business, and we look forward to the opportunity to serve you again for all your future sporting needs. Sincerely, Stacy

New Jersey
1 review
0 helpful votes
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Excellent product
November 8, 2023

It was a good quality shirt and have enjoyed wearing it

Date of experience: November 8, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Diane, Thank you for sharing your uplifting feedback regarding your most recent order. Our team is elated to know you are enjoying your Tennessee Titans gear. Please reach out if we can be of any assistance. - Madison

California
2 reviews
0 helpful votes
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EASY TO MAKE YOUR PURCHASE
November 8, 2023

Great experience! Found what I was looking right away.

Date of experience: November 8, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Desiree, Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Sam

New York
1 review
0 helpful votes
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Very Happy and Satisfied.
November 8, 2023

The site has exactly what I am looking for. I am just not sure how to use my fan cash rewards.

Date of experience: November 8, 2023
California
1 review
0 helpful votes
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Shipping issues
November 8, 2023

I love fanatics, their prices are reasonable, great customer service, quality products and easy to place orders, however - I had a very bad experience when I ordered a personalized jersey for my boyfriend's birthday - Fanatics used UPS solutions - they work with the US Postal Serv. And not once but TWICE they lost my order, after it got lost the first time I asked Fanatics to use a different shipper (I even offer to pay more for shipping) and I was told that was not an option so I took a chance and order it again and AGAIN it got lost. Other than that I love Fanatics

Date of experience: November 8, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Carmen, Thank you so much for your feedback! We are truly pleased that you had such a great experience and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course, the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again, Sam

Washington
1 review
0 helpful votes
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College Football Shirts
November 8, 2023

I received all the shirts that I ordered quickly and I'm extremely happy with all of them

Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2023
Arizona
1 review
0 helpful votes
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Order number 21-8160-3752
November 30, 2023

Fanatics is a joke. Don't give them your business. I had to go out of my way to discover my order was lost then it was my job to file the claim and contact them to get a new one re sent! No joke I order on October 24th and I finally contacted them November 8th after multiple emails without a response I finally was able to get a hold of Sherika on a live chat. They took over thirty minutes to confirm it was lost and no one had ever taken the time to see the delivery had been complete! They didn't offer any exiditing of the new product or reimbursement. They just offered free delivery which I already had since I purchased over 75$ shop elsewhere

Date of experience: November 7, 2023
California
1 review
0 helpful votes
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Promised 2 day service. Arrived in 5. Back ordered the most important item and shipped it 2 weeks later "standard ground." I had other (less expensive) choices I am very disappointed that I chose this site. I should have researched more extensively..

Date of experience: November 6, 2023
Maryland
1 review
0 helpful votes
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Junk product, Zero stars
November 26, 2023

LOW LOW LOW QUALITY
Product is junk, i returned all 8 items. On top of which i had to ship to different locations and was charged $30. I would have paid triple to return their crap products. Maybe that is the business they should be in. Upcharge on shipping so they can make more money because no one wants this junk.

Date of experience: November 2, 2023
Washington
1 review
0 helpful votes
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Absolutely abhorrent customer service. I tried to purchase 2 items. Their coupon they advertise didn't work. I had 2 other codes for 20% off each order. Tried those, the codes I won and should be able to use didn't work. I went on the live chat where each exchange left me sitting 2-7 minutes between exchange. I had to send question marks and ask if they were there before getting a response. Offered free ship and coupon for next order. I can't get 3 coupons that are verified to work, how would I trust that will? 45 mins of my life wasted. I will never order from this organization. Horrendous.

Date of experience: November 2, 2023
North Carolina
2 reviews
0 helpful votes
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Do Not Support Fanatics!
November 26, 2023

Terrible product! Not as shown. Women's hoodie sweatshirt was cut very square & not tapered to fit. Go to your local Sports Academy or $#*!'s Sporting Goods.

Fanatics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2023
New York
1 review
0 helpful votes
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Damaged Product Return
November 1, 2023

Cristin helped me with my return of an item that arrived damage. I purchased the item as a gift and needed a replacement sent quickly. She was great and helped me get the replacement as soon as possible.

Date of experience: October 31, 2023
Nigel P. — Fanatics Rep
over a year old

Hello Dan! Thank you so much for your feedback! We are grateful that you had a great experience with our customer support and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again. Courtney

Michigan
4 reviews
2 helpful votes
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Advertised as "Quick Shipping". Sorry, I don't consider 3 weeks quick shipping at all. I will stick with Amazon.

Date of experience: October 31, 2023
Maryland
1 review
0 helpful votes
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Gotta be scamming
November 22, 2023

I was awarded bonus bets but did not receive them. Had to contact support everyday to redeem them. Also, I referred 2 friends and none of us receive the 50 dollar bonus bets. This app is horrible!

Date of experience: October 30, 2023