FanaticsReviews 3,945

I ordered twice from Fanatics in the last 3 weeks. The first time, after receiving my receipt via email, I immediately noticed I had been charged $13.99 for shipping( 1 tshirt) when it should have been $4.99. After sending an email they did credit me the $9.00. I did not receive the item but once I called they did "reship" it. I received in a couple of days.
I ordered again today, but this time after placing the order I took a screenshot of the receipt which said $4.99 shipping. When I received my receipt via email I again was charge $13.99. Once again they did refund it after I contacted them, but I feel this is dishonest and will not order again. I can understand a mistake once but not twice in a couple weeks. I am hoping I receive my package without issue this time.

I ordered a high end Nike shirt for about 60 dollars. When my order arrived they sent a cheap fanatics brand yellow shirt that was worth far less. When I tried to contact them I had difficulty reaching anyone thru the chat system which appears to be the only way to reach them. When they finally responded it was very slow and the person seemed to not grasp the gravity of having substituted an inferior product and charging for the higher priced item. The only way to get my money back was to return the item to get a refund. This shirt was not worth returning. They did agree not to charge the return fee and told me I would receive a full refund. I asked to speak with a manager and when he failed to grasp the situation I asked to speak with someone else and was told I could not and he hung up on me. I intend to inform the consumer affairs division of my states attorney Generals office of this matter. Substituting a cheap product when you buy something else is simply not ethical. I have purchased from them before but no longer feel that they are honest in their business practices. I hope I get my money back.

If you are on a timeline and hope to receive your purchase containing personalized items within a reasonable amount of time... don't bother. Slowest shipping I have ever encountered. I always order size XL for all of my shirts/jackets. Sweatshirt is snug and tight around neck. Not great quality either. Live and learn folks!

Item left their facility 10 full days after I purchased. After sending an email stating if the item hadnt shipped, to cancel order, they initiated shipment that day and sent it anyway. Had my alumnis team coming into town to play a local team and I intentionally ordered the item early so it would be here so I could wear to the game. The game was Saturday and the shipment showed up Sunday morning. Extremely unhappy with this crap and now I have to deal with a return (the auto return label WAS NOT included in the shipment), perfect.

Horrible customer service. The company takes my money but does not ship the merchandise. Never will order again and will be sure to let others know. Now I'm having a hard time trying to get my money back.

I ordered a jersey for my nephew. They processed my payment and the money came out of my bank. Now 4 days after my order, I check the status and it says refund. They took my money and said my payment was declined. Well, obviously not because the money is gone. I received ZERO notifications. I spoke to two people on the online customer service chat who disconnected when I started asking about the money. I called and spoke with a women at length who said she would put in a ticket. She refused to let me speak to a supervisor. She said I might receive a refund, but that the payment never went through when my bank says otherwise. I shop online often and have never had this kind of issue. Now, I'm out $85.57. I'm very angry and I will tell everyone to stay far far away.

I ordered a NCAA T-Shirt and the front imprint was waaay off center. They denied the return because they claim there was "white stuff" on it. What does that mean? It will be my life's work to slam them at every opportunity I get. Oh ya did I mention that the quality sucked too?
The shirt cant be resold anyway! I WILL NEVER BUY ANYTHING FROM THEM AGAIN!

I wish i would have read the reviews prior to making my purchase. I ordered a shirt through Fanatics and although it said it would ship in 1 business day, its status has been stuck on "label created." Meaning it hasn't been shipped. This was supposed to be a gift but now I don't even now if it will make it in time to me. I didn't expect overnight shipping but after all the reviews and my personal experience, i don't think i will be ordering again. Oh and the rep i spoke to on their live chat was absolutely no help. Whatsoever

Terrible customer service! I ordered a shirt on 9/7/17 and never received it and then paid for one day shipping as well my total is $42 and I have never received my package. They said originally that I canceled my package now theyre saying they left it at my door which is impossible cause I live in an apartment building they cant do that. So now theyre trying to not give me my refund! This is the worst experience I have ever had with a company. The only way to contact anyone was threw Facebook messenger which was very frustrating. I highly recommend you save yourself the head ache and not order from this company.

It's taken over two weeks to get a t-shirt. The shirts are crazy expensive... and on one of the shirts I ordered, they didn't have a view of the back... it said "new york" on the front and that's all I want... when it arrived there was a big yankees logo on the back. I took a screen shot of the page from their website showing there were no other photos but when I emailed to complain, they led me to a "clearance" page where there was additional photos. I have a screen shot of no back photos. Still cost me $5.50 to send it back. No offer to wipe that fee out even though I sent the jpg of the screen shot showing no additional photos of the back of the shirt. I'll never do business with them again. Heck, even if you buy the same shirt for the same price on Amazon, you get it the next day or two.

I ordered one item over a week ago. The next day I received an email that it had shipped but when I try to track the package, it just shows label created. That stupid label has been created for over a week! So, I go to their site to chat with customer service and the rep was a sorry, smug excuse maker. No apologies, no explanations. I told her I wanted the tracking details and she told me to look them up. Hello?!?! Thats why Im calling you because all I see is label created. After reminding her of that little fact, she finally chats back that itll be here this Friday evening. Really? They shipped it or, created the label, over a week ago, and its not going to be here for another 2 Days? Its shipping from Florida to North Carolina for crying out loud. Via FED EX! Are you kidding me? It should have been here within 3 days. Her response was it I wanted it sooner, I should have paid for faster shipping and she suggests I do that next time. Next time? There wont be a freaking next time! Between the sorriest shipping policies and their smug customer service you better believe I WILL NEVER ORDER FROM THEM AGAIN! They need to be shut down and put out of business!
DO NOT ORDER from them!

Ive used fanatics for years but I think this is my last time. Shipping times are incredibly long especially when shipping is not free. I am in Atlanta and the items are shipping from Jacksonville, FL. At most this should take only a couple of days when using ground shipping or USPS. It takes a full 7 days... thats the same as if it was shipping from CA. What makes it worse is that it appears the package is almost purposely delayed for using cheap shipping (not free but cheaper shipping... $5). It sat in the Fanatics warehouse for a day before a label was printed, then waited another day for it to be picked up, then sat locally for another day... In the end it will just be easier and cheaper to buy locally. They only win if they get your money.
As you can see by the negative reviews regarding shipping I am not alone.
So again for the recap, if you want to overpay for shipping and have it take longer than it ever should to arrive, please feel free to use fanatics.

This is unacceptable. I want a call back from a manager ASAP. I was just on hold for 15 minutes trying to speak to someone about this ridiculous return policy. You took something I bought, decided it was unacceptable and rather than sending back my item you donated it to charity? Are you kidding me? Because of a dog hair!

Thank you for your business. We have received your return for order number, but upon review, show that the following item(s) have been returned outside of our return policy.
The item was customized. Customized items are final sale and cannot be returned.
The item was returned damaged. Returns must be in original condition, unworn/unused with original tags and labels
Women's Fanatics Branded Black Nebraska Cornhuskers Plus Sizes Freehand T-Shirt
Quantity: 1
Product #: *******
Since these items were received beyond our return policy timeframe, we are unable to process this return, and as stated on our website, have donated the item(s) to charity.

We look forward to the opportunity to serve you again soon.

Sincerely,
Returns Team
Fanatics

I ordered a New Orleans Saints jersey from this ridiculous website as if I didn't learn my lesson the first time. Needless to say, the jersey is nowhere near black and gold, it's black and beige. I compared it to my jersey purchased from NFLShop.com and the quality is that of a swap meet. I called customer service and they said if I was to return the jersey, they deduct the 5.50 from my return credit. WHY do they charge you for THEIR disgusting merchandise and horrible service. I want my full refund back like now. STAY FAR AWAY FROM THIS WEBSITE. No matter what sales they have going on. This is beyond ridiculous and for the life of me I don't understand how they're still in business