FanaticsReviews 3,945

For original order, items were shipped in different packages at different times - some arrived broken. Packing slip in one box was for some other person's order, so I had to call to get a return label and correct receipt. I ordered a few more items and same issues - all shipped separately, no receipt and no return label- just dropped in a mailing bag. Despite their "365 day return policy", am now finding out that some items were shipped from a different company and that company's 30 day return policy has expired. No customer service phone number to be found anywhere on their site - I had to Google it just to find out how to call them and get this mess straight. Both times I called they didn't recognize my order ID and had to look up my order some other way. Never again!

I find it odd this company does not have an exchange policy. I ordered a Christmas gift and both shirts as ordered arrived in plenty of time. They were the correct items and of good quality. However, they were a bit too big so I packaged up the items to exchange for one size smaller, but as I was completing the return form that came with the package I noticed there was no box to check for exchanges, so I just called them. If you're scratching your head wondering how I was able to "call" them since their customer service number is no where to be found, I simply did a Google search for Fanatics.com Customer Service Phone Number and it came right up. Anyway, after listening through the options I was shortly routed to a representative. She was very pleasant and professional, but she explained there was no where to mark exchange on the return form because they do not do exchanges just returns. I never heard of such a thing. She continued, I must return the order and place a brand new order. The refund would occur within 10-14 business days. What a hassle! I think I'll speak to my daughter about keeping the gifts. To further add insult to injury, I went on the website to check if the items are even in stock. What do you think? Yep, you're right, one of the items is out of stock and the second item only has a few left and only in sizes "larger" than I first ordered. Now, I know for sure, we'll keep what we ordered and I'll take them to the local seamstress to have them altered. Moral to the story... better get your order right the first time because there probably won't be any do overs.

Ordered a UCF shirt for my father-in-law for Christmas with guaranteed Christmas delivery. Fanatics on east coast is using a new shipping company called Lasership which is just terrible. Look it up - it is an Uber-like shipping company that employs people to basically drop off packages during the course of their regular day. My package arrived in Orlando on 12/21 at 1:44am for sorting. I live only 60 miles away. It then sat in shipping 12/21,12/22,12/23 through Christmas. Tracking says the package was delivered 12/26 at 10:30am - only problem is no package was delivered. Contacted Fanatics who sent out another product and said would be delivered next day- again used Lasership. Package took 2 days to get to driver and I checked tracking on anticipated delivery day. Again, says product was delivered - I was home this time and when I checked my door again there was no package! I have confirmed my shipping address is correct. I strongly suspect driver is scanning as delivered and not delivering. Contacted Fanatatics and told I have to wait 24 hours and call back again to initiate refund. Contacted Lasership and spent 38 minutes on initial hold and 20 minutes on a second hold to be told they will investigate. Avoid this company and if using it check your shipping closely. Based on other reviews, I will file dispute with my credit card company today.

Sent back my order because they charged me in USD when it was never clearly stated on the site. They received it at their Canadian headquarters on Dec 12 and it's January 4th. How long could it possibly take to refund me. I guess I'll have to dispute this on my credit card to get my money back

I ordered a Dodgers Corey Seager Jersey for my niece. I ordered the wrong size so called to exchange the item. I was told they dont do exchanges and would have to buy ANOTHER jersey and I could return the original one. They assured me I would receive a return authorization label (via email) in 5 days from the vendor. Nothing came so I called again, same story... assuring me I would get it the same day. Again, nothing came. Called again yesterday. Exact same empty promise and nothing was received. I have no way to return the original jersey and thats what they want! I have disputed the change with my credit card. Fanatics are liars and are obviously trying to stick me with 2 jerseys at over $100 each! I will NEVER use this horrible company again. Disgraceful liars.

Order supposed shipped in Nov/17. Never arrived. Item not even sent despite being told repeatedly that it will arrive before Christmas. I am now waiting for my refund. Not very confident that I will receive it as promised. In which case, I will have to file a dispute with the credit card company. Based on the reviews here, I am just one of many who had the same bad experience. This is the worst shopping experience I had. Very disappointed.

I placed a $350 order on 12/11/17, in plenty of time for Christmas. I received a box several days later with a compleatly wrong order. On 12/18/17, I filled out he proper paper work and sent the package back. It is 1/2/18, I decided to contact them. I was told that they really didn't want my business and they were going to cancel my order. I told them that I would like to keep my order. Than the response was that they will give me my order; however two items that I originally ordered were no longer available. I had to tell my young boys that their Father was no longer going to receive his Chritmas gift from them. It broke my heart to see the look on their face's. We will no longer purchase items from this company.

Super disappointed!

I have ordered from fanatics for years, spent thousands of dollars. This year I ordered my son a customized jersey that ended up costing $169.00. The jersey arrived the day before Christmas and his name was spelled wrong. I immediately called customer service because I was freaking out and thought theres no way I spelled the name wrong. They swear I did. So I thought ok everybody makes mistakes, so if I did lets just get it fixed. They refuse to fix it even if I pay. To say Im disappointed is an understatement. Not only that but the material was thin and the red lettering looks cheap. I will not order anything from them again. This Christmas alone I ordered at least $400 of other things. No customer loyalty.

I ordered a hat that cost me $15.99. I found out today that it was shipped to my PayPal address and not the address I gave and I was given a refund of $5.16. I called to see how I could fix it and the woman I spoke to was extremely rude! She was giving me an attitude from the second she answered. I was told after she finally looked up my account, that the item was returned to them, so they charged me return shipping at $5.50... she said that the hat was $10.83 plus $4.99 shipping, but the math does not add up... $10.83+$4.99=$15.82. Not $15.99 and $4.99 original shipping turned into $5.50 return shipping? And not to mention the original hat price $10.83-$5.50(return fee)=$5.33 not $5.16... wow wow and more wow! Never again!

Ordered 3 ROSE BOWL shirts on 12-3. Did not ship until 12-15. One of them had SUGAR BOWL on it. Promised a replacement by 12-23! Started tracking on 12-23 so I would be home. Found out it is being shipped FEDEX and the rep did not upgrade the shipping. Not scheduled to get it until JANUARY 2! Customer service said there is nothing they can do about it. I called FEDEX and they can't so anything because it is being held at a site with no customer service! Got my hopes up when I got noticed that FedEx had shipped it to my post office this morning. I went to get it personally, opened the box and it had the same shirt with the Allstate Sugar Bowl logo on it! Really? Called Nike Corporate and they said that Fanatics does their own printing using Nike shirts. It was a Christmas present. I really wish I had read reviews before I ordered. :(

I am beyond upset at this company. I have now called customer support twice and have no resolution to my problem. All I have is a $447.94 credit card bill with no product that I ordered on 12/17 that was guaranteed by christmas and even paid expedited shipping. Called customer support on 12/22 and they told me one item was lost in the mail and the other ones they never shipped out. These were presents for my 10 year old son who only wanted jerseys for Christmas. I was tyold by the customer service rep... oh well you'll get the after Christmas. Then I was promised up and down my items would ship the day after Christmas and be overnighted well here we are 12/28 and still no jerseys. So I call again t oday and I'm told they won't ship until January 18 but when I called the 22nd they were in stock... all except one and thats why the whole order was not shipped. Something is fishy with this company never again will I order customer service lady had a nasty attitude and refused to do anything to help. This whole ordeal has made me sick to my stomach that a company treats it's customers this way. My call today I asked for a manger and was connected to the rudest customer s3rvice person I have ever spoken to. She also said well we refunded your shipping charge what more do you want. Really 18 dollars and change for an almost 450.00 order. I asked to speak to someone higher than her and she told me she was the only supervisor available and that I could just call corporate. I am a customer service supervisor and if I ever treated my customers this way I would no longer have a job...

I was excited to order my daughter a Florida Gators sweatshirt for Christmas. I ordered it early and it arrived on time. The problem came with the sizing. Fanatics posts Youth Child to come in S, M, L, XL and they have a blanket size chart. Unfortunately, the Medium Sweatshirt was labeled a size 7-8, which they did NOT post on the description. I was able to get a return label, but they made me pay for the return shipping of $5.99. I ended up paying $11.98 for shipping on a sweatshirt they could've easily posted the exact sizing for.
Since the goal was still to get her a Gators sweatshirt, I ordered again, taking advantage of the free shipping by Christmas. I did switch sweatshirt style, but still a Youth size, but I went up to the Large, assuming this would be a 10-12. The correct size for my daughter. The sweatshirt arrived by Christmas, as promised. The problem this time was that the Youth Large was labeled a size 16-18 on the tag. This was a far cry from the Medim 7-8 and way too gigantic for my daughter. There was no consistency in sizing! If Fanatics would take the time to label exact sizing, like it's listed on the shirt tag, people could order the correct size for their child. Now, I have to pay another $5.99 to ship this shirt back and then another $5.99 to order in a Youth Medium in this shirt and hope/pray that the sizing will be accurate.
Fanatics -- do yourself a favor and clearly and accurately label each sweatshirt on the Youth portion of your website! It can't be hard. The exact sizing is labeled right on the tag! Your "blanket" size chart does not accurately represent your products and it causes a lot of frustration and confusion.

This, hands down, has been the worst online buying experience ever! I ordered early and when I ordered all items were available. Items did not start arriving at my home until days before Christmas and they were not the correct items. The nightmare began when I tried to connect with customer service. Long story short, some of my family will have Fiesta Bowl shirts for the game, some will not.SO DISAPPOINTED in this company. I WILL NEVER order from them again! BEWARE!

I ordered a gift card on the 12/15/17 for a Christmas present, the web site said 2 day delivery, on the 20th I called and was told it was shipping that day and would be there by the 23rd. I just called again because it still has not arrived, and was told it did ship on the 20th but will not arrive until the 01/04/18. I was told that gift cards are not available for the 2 day shipping and I should of went to the help screen and it would of told me. Never again will I buy from them

If I could give zero stars I would! I have tried several times to get my order figured out because I am missing 1 item and have been charged for it. I cant get anyone to answer the phone, online chat is always unavailable and Ive emailed multiple times. Finally got one response and it didnt even answer my question. I will NEVER order from them again and I will tell friends and family not to either. The item missing was for my little boy for Christmas and was guaranteed to be here by Christmas. So disappointed. Sure wish I would have read all the Facebook complaints on their page before I ordered from them!

Ok, so on Nov 24, the day after Ole Miss' Egg Bowl victory over Ms. State, I order my husband a tee, size XL for Christmas. Item will be shipped when manufactured on Dec. 4. Item ships on Dec. 5, no prob I think, got plenty of time til Christmas. Follow tracking and on Dec. 13 package transferred to USPS... only they don't receive it. I call Fanatics 12/18, because tracking shows no updates since 12/13. I am told by Nadia, after her conversation with a supervisor, "it's either Fedex or USPS problem, not ours". Call Fedex and USPS. WHAT? I call Fedex, who of course show transferred to USPS and I call USPS... can't check it because I don't have a USPS tracking number and real people don't work there. Dec 19, still no package, I am angry and pretty pissed that my Ole Miss alum and fan won't be getting his gift. I call back to Fanatics and ask to speak to a supervisor. I get a young man named DJ, who apologizes and says he will ship another on the 20th and it will be at my home by the 23rd for Christmas, sent fast Fedex, not smartpost. If the first one comes, fill out the return label and send back. I get email with new tracking the next day and sure enough, it's smartpost with estimated deliver 12/29... What? At this point, I tell Hubs that a special gift might not come until after Christmas, I would do something else. Low and behold, Friday, 12/22, the original order arrives. I wrap, place under the tree and all is right with the world. Surprise, Tuesday, 12/26, I receive a bag from Fanatics and thinking I'll get to it, I leave it to open until just a bit ago... In the second bag is a BASKETBALL JERSEY, some player I've never heard of, size L. WHAT? And, no invoice of any kind for return. So, I'm supposed to send back your mistake at my cost? Hell no. Thank God, I used PAYPAL for this transaction, so if they come calling or try to charge me, I'll dispute and let Paypal handle it. Buyers, please know when you order from MLB or Ole Miss, your order comes from Fanatics. They sell the same stuff on EBAY. If you see their name, run for the hills. We'll go without other than order from this company EVER AGAIN.