From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 147th among Jersey sites.
My workplace is doing Team Spirit Casual Fridays until after the Super Bowl. Prior to last Sunday's Minneapolis Miracle, I wasn't a football fan. I do, however, love me some casual Fridays.
Living in Minnesota means that Vikings wear is r̶e̶q̶u̶i̶r̶e̶d̶ encouraged. Problem is, due to my former not-a-fan status, I didn't own any Vikings gear (or any NFL gear for that matter.) Sunday's Minneapolis Miracle ensured that any store within a 50-mile radius is sold out of Vikings gear. So I did what any rational b̶a̶n̶d̶w̶a̶g̶o̶n̶-̶j̶u̶m̶p̶e̶r̶ new fan would do, and turned to the interweb for all of my Team Spirit Casual Friday needs.
I came across the fanatics website and it looked promising. Team gear in extended sizes? Check. Reasonable prices? Check. Free and fast delivery? Check! So I found a shirt that I liked and ordered it. As soon as I pressed the order button, I experienced instant buyers remorse. It was too good of a deal, and I had never heard of fanatics before, and I worried that it was too good to be true. So I again consulted the interweb and found this site and my stomach dropped after reading the reviews. I tried to cancel my order but it was already in process, so I decided to hope for the best knowing that I could always file a dispute with paypal if my item never came.
Much to my great surprise, my shirt was delivered yesterday, as promised! I received the item and size that I ordered, and I couldn't be happier! Unfortunately, it wasn't delivered in time for me to wear for this week's Team Spirit Casual Friday, but I can rest assured knowing that I have it for any football fan duties in the future.
I purchased two items. I received one item in the wrong color. I requested an even exchange and they would not remedy the problem.
Hello Lauren, thank you for your feedback! I am very sorry that you received the wrong color. Our number one concern is customer satisfaction. After reviewing your order, both items were order in Navy. Unfortunately, our warehouse is unable to do exchanges. The item would have to be returned and refunded in order for you to order it in the correct color. I have waived the return fee to have the item shipped by USPS. It can take up to 7 to 10 business for our fulfillment center to receive the items. Once the items are refunded, it may take your financial institution 2 to 7 business days to reflect on your statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
Place an order on Monday to have it delivered in two days. They did not ship the item until Thursday. I was told it would be delivered by the end of the business day on Friday by FedEX. No updates to state whether it was on the truck. Since it was being shipped to a business after 5 does not work.
Why was I being charged for expedited delivery if it is going take three days from the order date to ship the item.
Contacted Customer Service. Was told it take 3 days to process an order. But I advised the rep that it does not say that anywhere when I was paying for the additional shipping fees. I was basing the delivery date on the order date not three days plus days from the order date.
After reading the reviews I am fearful that the item will not be delivered at some point. This was a gift that now has not been delivered and the quality of the product is now a concerned.
Hello Joseph, thank you for your feedback! I am very sorry that the item didn't arrive in time. Our number one concern is customer satisfaction. Upon further review, the item purchase was a demand made item. On our site it will let the customer know the expectancy of how long it will take for the item to ship out. Underneath the image of the product, a description is posted that this is a demand made item and will ship within 3 business days. Usually, you can see the description will be highlighted in green. This message is also posted several times during checkout. An attempt was made on 1/20/2018 however, the business was closed and will attempt to deliver the package on 1/23/2018. I have processed a refund for your shipping to the method of payment used to make this purchase. Please allow 2 to 7 business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered a shirt for my daughter for Christmas but was unsure of size so I got a M and a L with the intent of returning the one that didnt fit. She returned the L in the original packaging with the original receipt. I got an email advising that they would NOT refund my money and that they donated the shirt... I am LIVID! The shirt was NOT customized... it was NOT damaged... it was NEVER worn... it was returned in all of the ORIGINAL packaging... WHY will they NOT refund my money? I have ordered from them before but never had the need to return anything... After this experience, I will NEVER order from them again and will advise my family & friends never to either... HORRIBLE service!
Hello Theresa, thank you for your feedback! I am very sorry about the return process. Our number one concern is customer satisfaction. I have refunded you back to the method of payment. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I received a Leonard Fournette jersey a few days after Christmas after my girlfriend was told it would be there before Christmas... to get a mens XL jersey that;
1) does not fit over my head
2) the stitching is non-existent and falling off
3) doesnt seem to be official Nike gear after paying a hefty price for it!
I am infuriated.
Hello Zack, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I am always pleasantly surprised by customer service nowadays, but not with this company. Literally the worst I have experienced in years. It's like no one there even bothers to check what's on the original invoice vs the return invoice. I will never shop with them again in addition to telling everyone I know to avoid them like the plague.
Hello Jonathan, thank you for your feedback! I am very sorry that you were missing one of your return refunds. Our number one concern is customer satisfaction. Upon review, the other item that was returned has been refunded back to the method of payment. Please allow two to seven business days to reflect on your financial statement. An email confirmation has been sent out to you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The whole organization is awful. The worst online apparel group. The NFL teams can do better. They don't deserve my business either. Been screwing around with these losers since the Holidays. Ridiculous amount of time to get the simplest of things resolved.
Hello Jon, thank you for your feedback! I am very sorry that you still don't show the refund for the returned watch. Our number one concern is customer satisfaction. Upon further review, the return was received and refunded via gift certificate on 1/6/2018. An email was also sent with the code to use on our website. If you have not received the email, I have resent it to the email address listed in our system. If for any reason you still have not gotten this email, please send us a private message of the correct email address to reply to. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I ordered a jacket and t shirt. Returned immediately due to not being the right size (my fault) Tags still on both. Mailed both items back and reordered with correct size. Received email that they received them and giving me a partial refund. Called to inquire as to why the partial refund and they said they charge you a fee to return items. The fee for both was $30 on $80 worth of items. I have never this before from a company, at least a reputable one. Lesson learned. NEVER doing business with them again.
Hello Maria, thank you for your feedback! Can you please private message me the order number so I can further review?
Bought a pile of stuff for a big trip to see the Irish Hockey team, ordered a month before we needed it and two weeks out i called to see where the heck it was. Found out they cancelled the order because it was being shipped to a third party for pick up, no notice even after they confirmed the order. This company is a joke and UND should be ashamed that they are using them as a vendor.
Shameful
Hello Tim, thank you for your feedback. I am very sorry that the order was cancelled. A great deal of our business is monitoring packages that are continuously reported lost at certain location. The previously location requested to have item shipped to has had frequent package reported lost, thus the reason to have the order cancelled and refund. I apologize if you were not notified in a timely fashion in regards of the reason for the cancellation of your order. Sincerely, Julian.
UPDATE ON REVIEW BELOW:
I was contacted by Julian as stated below and would like to recognize the serious effort of this company to make things right. I appreciated the discount and apology and think that the customer service of this company is excellent. It's the sizing and quality of the material that needs improvement.:)
I bought an NFL sweatshirt, size 2XL. I love oversized sweatshirts and being that I'm a female at 5'9 and a 135 pounds, the hem on a 2XL should hang to a couple inches above my knee. The sweatshirt I received fits like a large (which is fine but not what I wanted at all) but the worst part about this item is that it's a cheap iron on of my favorite team's logo and the quality of the material is that of a Hanes knock off and to boot, it took three weeks to arrive. I'll give them the benefit of the doubt on delivery being that it was the holiday season. Whatever, delivery wasn't crucial anyway.
I called customer service and nicely suggested that they get some quality control on their products because it's very substandard. My item was custom so I completely get the fact that it wasn't returnable. I wasn't looking to return it, I just thought they should know how how awful the quality is.
The customer service person apologized and offered a 25% discount. Cool! I'll take that as well as knowing that I will never order from this company again.
I then got an email from the NBA store explaining that my NFL item is not returnable. Yea, I know that. After reading these reviews, I'm sure the discount will never be applied. This company needs massive rehab on the infrastructure if they want to succeed!
Hello Nicole, thank you for your feedback! I am very sorry that you were dissatisfied with your product. I have emailed you a response to your comments and suggestion made during this post. I hope that you will find our kind gesture to mend the service you previously received. If you have any further questions or concerns, please do not hesitate to contact us at Customerfirst@fanatics.com. Fanatics is a fulfillment center and service company for some of the major leagues and global sports teams. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
Over 3 weeks to receive an order placed. This company needs to catch up to the 21st century. They had a slightly higher rating than NFL.com so I gave them a shot. I do not recommend this company unless you don't mind receiving the item after the season ends
Hello Cherie, thank you for your feedback. I am very sorry that the item weren't going to arrive in time for your event. Our number one concern is customer satisfaction. Upon further review, the item was scheduled to ship on or before 1/16/2018. On our website underneath the description of the product, it is highlighted in green the date the item will ship by. It is also highlighted during checkout. The item is then shipped out by whichever method chosen. The item shipped out earlier than expected on 1/11/2018 and was shipped with the 3 to 7 business days shipping method. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
Placed an order on 12/15 and paid for expedited shipping to "guarantee" delivery by Christmas or its free.
Fanatic website said delivered on 12/20. No package. Called Fanatics and they said "Oh, this happens sometimes. The website says delivered but its still on the truck. Give it another few days". Ok, we did as they asked and I also opened a inquiry with the shipper, LaserShip.
Christmas eve, no package.
12/26 received an e-mail from LaserShip declaring the package lost.
Called Fanatics on 12/30 and was told "We'll be happy to reship the order and refund your expedited shipping but the guarantee to arrive by Christmas does not apply since the package showed as delivered in our system". Told them we had confirmation from the carrier that it was declared lost but was told that didn't make a difference.
So much for their delivery guarantee. Rules changed at the 11th hour to fit the misinformation in their system.
Sent *******@fanatics.com an e-mail on 12/30 requesting a refund because they did not meet the delivery guarantee.
Opened a PayPal dispute on 12/30 with the same information that was sent direct the Fanatics.
As of today 1/11/18 I have not received a response to either.
I guess they only respond to negative reviews (within hours from the looks of it) so I'm trying here.
Fanatics.com - Please don't respond telling me to call you. Please just issue my refund or e-mail me if you want copies of the e-mail from LaserShip that your person on the phone was not interested in seeing.
Fully disclosure, I received what I ordered, eventually, but I am still due a refund based on their stated guarantee and the documentation that I have from the shipper to support it.
Buyer beware...
Hello Steve, thank you for your feedback! I am very sorry that the package was lost. Our number one concern is customer satisfaction. Upon review of your order, an attempt for the package to be delivered by 12/20/2017 was made which satisfies this offer. Our terms and condition for our promotions will always be at the top of the page by clicking on the banner or select your items to the cart. When notified that you had not gotten your package, the advocate reshipped and upgraded the shipping to 2 business days. You were also refunded the original shipping fee back to the method payment used. Once again, I apologize for any frustration this may have caused you. Sincerely, Juian
I bought 2 hoodies for my son for Christmas. Mens small. My son is a small boy in 9th grade. I washed the hoodies once following tag instructions. They shrunk about 2 sizes. A small 10 year old couldn't fit in them if they tried. I called to return the product and THEY DONT TAKE RETURNS IF THEY WERE WASHED! What was I supposed to do have him wear it dirty and never wash it to avoid shrinkage... STAY AWAY FROM THIS COMPANY. Product is GARBAGE! Awful Customer service!
Hello Michele, thank you for your feedback! I am very sorry that the hoodies doesn't fit. Our number one concern is customer satisfaction. I have waived the return label fee. You can drop off the package to your local post office. If you no longer have a return label, I can have one emailed to you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Bought a shirt here for my son in small mens. Turns out their sizes run small. Contacted them, they didn't have a medium in stock. Returned unworn with tags shirt for credit. Credit took forever to process and once received included a restock fee. Paid 38$ with shipping. Received credit for 21.
Hello Barbara, thank you for your feedback! I am very sorry that the item didn't fit. Our number one concern is customer satisfaction. I have fully refunded you back your order to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I purchased a maple leafs sweater, the tracking number that was sent to me never activated and it took my order over 3 weeks from the day it was shipped to arrive. Upon arrival they sent me a youth medium when I ordered a men's medium, the logo on the sweater is half the size of what it appears to be in the picture, the colour is much lighter than the picture and the quality terrible!
Hello Nicole, thank you for your feedback! I am very sorry that the item was not to expectation. Our number one concern is customer satisfaction. Can you please advise me if the tag in the hoodie shows as a youth medium or if it fit like its a youth medium? Shipping to Canada can take up to 10 business days to arrive from the United States. Our records indicate the package shipped 12/27/2017 and arrived on 1/9/2018. Please also let me know if you are requesting to return the item or have it replaced? Sincerely, Julian
I had purchased a 30% code to use on Fanatics in anticipation of buying some sports collectibles at some point.
I was new to the Fanatics website and they had a good deal on Basketball cards (or so I thought). I happily used my code and bought $200 worth of cards. Got my order confirmation, and ship date. 2 days before shipping, they CANCELLED the order.
Okay no big deal, but what about the promotional coupon code I bought?
I went to the online chat help site, and inquired if I could get my code back. The support person on the other end, Bryan, said "Sure, should be okay." So right there, I decide to test that theory and attempt to order something from their site using my 30% code. The website reject the code saying there is a problem with it now (of course there is, it was used on the CANCELLED ORDER).
I ask Bryan what he could do for me, he says, "Sorry, you have to call in to get that resolved."
Okay, fine. I attempt to call in. Endless busy tones. Not able to get through.
How does a company that treats its customers like this stay in business?
Terrible.
Hello Jolex, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Unfortunately, we are unable to locate an order with the order number you provided. It does not match our order number format. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out where your purchase is. Thank you again, we hope to hear from you soon! Sincerely, Julian
Christmas orders were too late to give as gifts. No exchange policy which means that if you return a shirt that you paid $27 for back in December, it is now $50, you have to pay the full price if you want another size in January. I am sending multiple orders back in one envelope but have to pay $5.50 per order for a return. Their return policy states that "We want you to be completely satisfied with every purchase you make." BUT! They do nothing but charge you for returns which means if you want to replace the returned item, you have to pay a return cost plus the difference of the higher cost. I plan to let our local sports teams -- Houston Rockets, Houston Texans and THE WORLD CHAMPION HOUSTON ASTROS -- know that this is how Fanatics is treating their fans.
I will no longer do business with this company and I will encourage all local Houston Texas fans to avoid this company.
Hello N. W., thank you for your feedback!. I am very sorry that the items that were on sale during the holiday is back to full price. Our number one concern is customer satisfaction. I have waived the return label fee of $5.50. You can return the item by USPS. Please allow 10 business days to reach our warehouse and they have up 10 business days to process it as refundable. Once it has processed, you will receive a refund confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I should have read the reviews before ordering. I ordered 4 items only received 3 items. The company was contacted and the supervisor refused to compensate due to their poor delivery of some of the products. I would not have ordered from Fanatics knowing what I know now. My present to my birthday person was ruined because the item was not delivered with the other items.
Hello D. W., thank you for your feedback! I am very sorry that the package didn't arrive in time for your person birthday. Our number one concern is customer satisfaction. The packages were shipped from different warehouses that holds this particular item. The packages were shipped by method of FedEx Smart post which has a shipping timeframe of 3 to 7 business days. FedEx once reach in your city drops those items off at your nearest post office for the final delivery. I weren't sure if you are going to keep the item or return them. However, the return label has been waived. If you do return the item, you can take it to any local post office. It can take up to 10 business days for it reach our warehouse and they have up to 10 business days to process it as refundable item. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Ordered six items all in Youth large for Christmas presents. All was great but one. It WAS a youth large but the youth large was a size 7. It was too late to return since the kids ripped the tags off to wear. Called the company and the rep was super nice but there really wasnt anything else she could do. Soon after I had a mother contact and they did everything they could to make things right. Super customer service. Quick response! Will shop again. Thank you!
Hello Gretchen, thank you for your feedback! Can you please private message me the item that was too small so I can further review?
I ordered products and never received them. The the rep on the phone tells me my neighbors took it. I live in a gated community. Then they tell me they will refund and it would take 3-7 days. I am now on day 8 and still have not received the refund.
Hello Michael, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Unfortunately, we are unable to locate an order with the information you provided. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out where your purchase is. Thank you again, we hope to hear from you soon! Sincerely, Julian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristin! Thank you so much for your (amusing) feedback! We support ALL Fans here at Fanatics, even the very new (bandwagon) fans. If you have a sports need - we want to meet it! We are so glad you found an item you like in a size that works for you - and we hope you will return to us for any future sports merch needs that may arise! If there is anything at all we can do for you, please do not hesitate to let us know - we value your business and hope to serve you again soon! Stay warm in Minnesota! Sincerely, Sarah