FanaticsReviews 3,945

I ordered a hat for $37.99 ($41.12 w/tax) from this company and refused/returned the order w/o using their return label provided. Not only was i charged for using the return, but i was only refunded, $21.64 (never made showed refunded in my bank account). When I called to request the remaining balance owed, I was told that the account was already zeroed out and no more money could be refunded. I was then advised the matter would be escalated to another team and was never contacted. Will NEVER order from this company again.

I ordered too large a polo shirt and was attempting to return it. I am in the process of moving cross country and my computer printer is in a storage unit 2000 miles away and I am in a rural part of So. Carolina so there is no Kinko's, UPS store, etc. to print a label off within 30 miles. Since I cannot print off a return label called Fanatics who claims to be "completely paperless" so they cannot mail me a return label to stick on the package. Unbelievable! Also love to $10 "return label fee" to ship it from So. Carolina to Jacksonville, FLA. A complete waste of $40. DO NOT DO BUSINESS WITH THIS COMPANY - if anything is wrong with your order YOU WILL PAY FOR IT!

If I could give them zero stars I would. I will NEVER buy from this company again. Upon their mistake I never received my order, no emails, no phone contact to explain and when I called customer service to get my credit I got the run around and they clearly would not credit my account. They explained I had to wait for another week until they would receive the order back to their warehouse and then I am to make another call and then receive a credit. It is nothing short of a run around and you can ask all you want to speak to a supervisor and that never happens, you just get excuses. Terrible customer service, SHOP SOMEWHERE ELSE!

I've ordered more than $1,000 worth of Atlanta Braves merchandise from them this season. While 1/4 of the items I ordered were mis-sized and needed to be returned for a different size - which is frustrating - their customer service department has been super professional and helpful each time. They've emailed me return labels to avoid shipping fees on items that were too large or too small for the size. So, while I have had some questions about the quality of a couple items (usually in terms of size not matching the tag), I've been very impressed with their willingness to take care of the customer and get us the corrected sizes, or (in one case) they took my complaint about a shirt's quality and said they'd had other complaints and would soon stop ordering from that supplier, so feedback does work :)

My review is based on 2 items I purchased for my girlfriend's birthday (Toronto Raptors championship gear). I live in Toronto, Canada and I could not find out if the prices are displayed in Canadian or US dollars (about 25% difference in price). Even at the checkout, it did not specify what currency, even though I had the shipping information set for Toronto, and the shipping costs reflected this (*added a coupon after for free shipping). Checked my VISA, and saw it was in USD all along and my purchase was 25% more. Oh well, I should have spent the time calling or emailing them first to find out, as their FAQ and help sections didn't cover this.
It just seems very amateur and incompetent on Fanatic's end to operate such a massive international online marketplace and not do something so basic as reflect peoples' local currency. And for that I can only give them 1 star, regardless of how good the product is (I'm anticipating that it will be good, considering the price and scale of operation. Please don't disappoint me again).

It was unfortunate that my order was unable to deliver to my Gbaby in Guam for his birthday in May! And to add fuel to the fire, Fedex never called and when I called they were only able to track it to California, and I would need to call the company. Nevertheless, I called and got the best Customer Service Rep VonTasha, she was the greatest, she went above and beyond and did what was needed to cancel and reship overnite to me AWESOME. Thank you so much and I look forward to doing business again!

I ordered a custom MLB jersey which was supposed to have "heat-sealed name and number on back of jersey" with white lettering. The jersey I received had grey, janky-looking stitched-on lettering. The fabric was puckered around the lettering. Absolute nonsense. Their customer service is always over-loaded. They did accept the return and waive the return shipping even though "customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed."

Made the mistake of ordering a polo shirt from these people from my beloved NY Yankees team. I was super stoked to receive it and wear it! When it arrived I could not believe how crappy the quality was! You could pretty much read through this "polo". Never seen anything like it! I went to attempt to return it because this should have never been sold for $30 plus shipping! And wouldn't you know it, they weren't even going to give me a full refund, but instead charge ME to send it back to them an additional $10! I have bought from them before and while I noticed things weren't always super high quality, it was a good enough price that I overlooked it. But this is insane! I will never purchase from them again!