I ordered a book for class through Abe Books. The order actually came from Indoo (whoever they are in NJ). When my book arrived it was just a card with a code on it (I knew this when I ordered it) and I scratched off the stuff to get signed up into my class online. It told me the code was for another book. I turned the card over and sure enough IT WAS! Didn't even send me the right one! So I message them like it says to do. Indoo never replied to me for 3 days... HELLOOOO class is starting! So I went through the process through Abe Books to get a refund initiated. They got the order return process going and it said to ship the book back to their address and to enter the tracking number when I did. That means I'm paying for return shipping on a book Indoo messed up the order on right? So I package it up and get the postage to include a tracking number on it because that's what I was instructed to do! When I then emailed Indoo again and told them how much the shipping was, they said, "We only refund for the amount of Media Mail through the USPS!" Like WHAT?! Then why did Abe Books require me to pay for tracking too? So I message Abe Books and go back and forth with them about this only to find out, they aren't paying me for it and I'm out the cost to mail back the order that I didn't mess up on, and I paid them in good faith for, but they screwed up and sent the wrong order on! If they'd have just done it right the first time, I wouldn't have had to return the dang thing! Indoo is some crap company that I'm not worried about, but Abe Books I expected better from! I have been a customer of theirs for a long time and this was my first problem I had with them, and they keep emailing me these smug emails saying they aren't required to pay me back for my shipping costs! Thanks Abe! You just lost me as a customer and anyone else I can convince not to purchase from them!