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I ordered a custom MLB jersey which was supposed to have "heat-sealed name and number on back of jersey" with white lettering. The jersey I received had grey, janky-looking stitched-on lettering. The fabric was puckered around the lettering. Absolute nonsense. Their customer service is always over-loaded. They did accept the return and waive the return shipping even though "customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed."
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Hello Mac, thank you for your feedback! I am very sorry about the quality of the jersey you received. Our number one concern is customer satisfaction. I have generated you a coupon to use towards your next purchase. Please check your email for the code. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian