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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 144th among Jersey sites.
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Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
The CS rep that helped me ( Carey) was extremely helpful and made my return a pleasure
Hire more like Carey at Fanatics
On Friday July 26 2024 I placed an order on the Official Olympic Shop (run by Fanatics) that included an item listed as being "In Stock" and I completed the order, expecting that I would be receiving this item. I also received an email saying the item would be shipped to me separately on a later date from the other items I ordered.
However, last Friday on August 9 2024, I received an email saying that this item was Out of Stock and would not be sent to me. Why/how could this happen? Since the item was In Stock when I placed the order 2 weeks ago, then this item should have been reserved for me at that time when it was In Stock. The website should have only allowed the amount of this item that the company had in stock to be sold.
Why did the website not automatically put the item as being "Out of Stock" as soon as the number of items In Stock was reached? That should have happened immediately and all orders for the item that were placed while In Stock should have been Fulfilled, especially considering the fact that I placed the order 2 weeks before the Item went Out of Stock. This is highly unacceptable! I do NOT understand how a reputable, Official company like Olympic Shop could have allowed this to happen. The item was being exclusively sold by your store, so the fact that this transpired is absolute negligence.
A mere apology and a small 25% off Coupon does NOT make up for such a terrible experience happening. More substantial amount of compensation should be offered to customers like myself, who are now in this horrible situation after ordering this particular item when it was supposed to be In Stock. This is a substantial problem that never should have happened and needs to be taken much more seriously. The amount of compensation should reflect the awful circumstances which were allowed to occur.
Customer service is terrible. I ordered a two day shipping item for my husband's birthday. I ordered the item June 28th for my husbands birthday July 3 2024. It never came. I chat with customer service and she said she would give me a partial refund and how hard it was for them to give the refund. It was 2.00! My item still doesn't have a tracking number and now I won't use this company again due to their lack of customer support.
I sent several referrals never received my fan cash I spoke with staff before and after hardly any boost completely unreliable
True to color shown online. Fast Shipping.
Excellent selection- easy to locate items you want.
The USPS post man delivered the jersey to the wrong house and several days later the neighbor down the street brought the package to the house. MLB processed the return before the package was found. Great service.
The customer service representative listen to my issue and came up with a satisfactory solution. She was polite and apologetic about my dissatifaction
Hi,
CSR was pleasant, efficient and extremely helpful with my exchange. She made what could have been a protracted and frustrating experience, an easy transaction. I will place more orders on site because of this transaction. Unfortunately, her name escapes me, but thank you for your excellent customer support!
Great service experience and large selection with great deals.
Thoroughly enjoyed the products I received. Quick delivery.
Got a good deal, well below the parent company website. Arrived quickly and as expected.
My wife really likes the shirt and the license plate frame.
The customer service representative was very patient with her time explaining the return policy so that I could get a complete and understanding of their rules. This information was very helpful to me in my decision making.
I will be informing others of the service I received from the representative.
Everything was very easy and simple. Ordering, emails for shipping, and delivery.
The prices are good and the merchandise is very good.
I'm truly appreciative that Fanatics made this order special for me & my wife!
I'm truly appreciative that Fanatics made this order special for me & my wife!
Thank you for delivering the order. It is a great company.
I have made so many purchases from Fanatics through the years, that I feel very comfortable in my opinion of this company.
And that opinion is that Fanatics is "outstanding" in every way as an online store. They have always provided the highest quality products at very reasonable prizes. It will always be my go to store for sports paraphernalia.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members