Fanatics

Overall, Fanatics has been excellent. Their shipping dept. could be better; they need to learn to package collectible items much better. But customer service was great about replacing a damaged item so overall I was happy in the end.

I've purchased so many items from Fanatics over the last 10 years that I've lost count. I'm a diehard sports fan and they have such a huge selection of merchandise to choose from. I always find myself spending a lot of time deciding on what to get. I really like the sales they have quite often because I usually end up buying something.

Great products and customer service. Quality of the products is great. I had to return/replace some items because they did not fit quite right. Very easy return and replacements. Completely satisfied.

Purchased two custom printed shirts and when arrived very disappointed at the quality.

Front designs off center, OK, can live with that. But number on reverse which is supposed to be 11, looks like it's upside down and had random squares.

Paid premium price for these, and as some else posted, get flea market quality.

Beyond awful. I paid premium for next day delivery. It took 3 weeks and 11 emails filled with bare faced lies before I eventually received me FAULTY kit.

I don't know this is possible, but they store the kits in a way which leaves them with permanent creases which don't even come out after multiple washes.

Not only these issues, but their customer services team is a disgrace. Do not shop here. Also, be careful, it's not always listed as fanatics as they plug into some teams official stores. You think you're buying from your club but you're actually buying from these rats!

Ordered 2 items which did not work out. Made the egregious error of returning both items in the same box. Well, apparently Fanatics return people are not intelligent enough to figure out two items, two returns. Fanatics insists that I only returned one item and won't reimburse me for the other, claiming they didn't get it. I'll never shop here again. They're great at taking your money but horrible at giving it back.

Ordered a jacket that was discounted by $55. Much better price than any other sites, including Nordstrom. Got discounted next day business shipping which should have arrived Monday (ordered on a Friday) but showed up on Saturday. Very happy with selection, prices and service from Fanatics!

$100 for a screen printed jersey this is complete garbage. Horrible communication. No phone number. Ordered December 10 and was just delivered what a complete disappointment. I'm a single mother. I can't believe you are even in business.

They have great items however the insulated mug I ordered arrived with a broken lid. After having to spend 5 minutes to get through their automated system, Their practice of selling items distributed by a third party vendor ruined my day. I ordered this for a birthday present two weeks in advance but Fanatics could not get the item replaced for at least another two weeks which is past the birthday date. Rep was like working with AI just repeating the same useless information over and over... put on hold three times and after 24 minutes still could not help. Worst customer service I have had in a very long time. Could not refund or return.

I ordered a pair of shoes on Sept 3.3-7 day shipping my $#*!. It's almost 2 months from my order date and still have NOT received my order. Just more emails pushing it back. Latest is Nov. 9. Cannot get through when I call. Online chat disabled. Do not order from fanatics. I will definitely tell every sports fan I know to steer clear of this mess

I have purchased from Fanatics on four different occasions, all except the first purchase, the orders were late or had to be reordered. The delivery service they use is horrible. Wonder how much product is stolen and resold by the shipping company?

BEWARE! First of all I should have listened to the bad reviews here and I didn't expect to experience this as well. Worst customer service. Customer Representative who didn't even mentioned his/her name just abandoned me in the live chat conversation. I'm polite, calm and very understanding but the staff suddenly became rude and impolite in the end. Didn't help me process the cancellation of the order and failed to give me other options on returning process. Not considerate with my situation and customers treated like a garbage once they got your money online. I don't recommend this store and I advised y'all to find other store. You guys have been warned. Just read the reviews here, y'all would know

The personalized NBA jersey I got my son for his birthday/graduation present back in May already has numbers peeling. I called your store but didn't ask for my money back - just a replacement or to have it fixed. But, I was continually told nothing could be done because it's out of the "90 day return period", however, they do admit it's defective. Again, I don't want to return it for a refund - just have it replaced or even fixed. It's ridiculous that eventually all the letters/numbers will fall off and my son won't want to wear it fearing he will get teased. Buyers beware - you may wind up getting a defective jersey that can't be returned after 90 days.

Don't go cheap or free shipping if you want it within 2 weeks. They pay FedEx the minimum so your packages just sit in their warehouses for days at a time. And Fanatics offers ZERO customer service. Worst company to deal with when you expect 3-7 days and it's been 2 weeks. Terrible service. FedEx is terrible too.

Wish I could give this website a 0 star rating. One thing I have to say is don't trust the time frames that they give you for the shipping. "3-7 business days" can easily mean 10-15 business days. And like many other dishonest companies they continue to use the pandemic as an excuse for their misleading shipping times. Never ordering anything from Fanatics again and I suggest those reading this review do the same.

I purchase a Reflective t-$#*!. Not sure why they call it reflective when light nor sun reflective at all. A very bland looking shirt without reflection in which they claim. Also the $40 t-shirt had a stitching issue on the left shoulder which made the shirt stick up off my shoulder looking extremely goofy. Went to send back for refund and found out they keep $10 of the refund for no reason at all, funny cause there big sales slogan is 365 day return. I was very upset to find out they were keeping $10 of my refund of a defective shirt. What a joke! Never buying from them again and suggest you don't either!

This site never seems to have the products I'm looking for. When new jerseys drop for teams, you can only get like 1 player, or pay an extra amount of money to get a customized jersey. In some instances, they don't even bother to keep regular jersey sizes stocked. When I contact customer service, they said to just keep an eye on the website to see if items stock, which is a reasonable answer for a terribly run company.