Famous Footwear has a rating of 3.0 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Famous Footwear most frequently mention customer service, credit card, and business days problems. Famous Footwear ranks 768th among Shoes sites.
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Stephanie at Market place store in Fresno, Ca went way beyond to ensure that I received basketball shoes in time for my grandsons birthday! She called surrounding stores and had them mailed to my home within 2 days! Awesome effort!
Used to shop here but they now close even earlier since the Xmas season started (now that's logical). The one in Leominster is open til 6pm. Unless you are a kindergarten teacher or retired - most of us are not even out of work yet! Ridiculous. What are we 5 yrs old? Probably a Covid thing - no staff as no one seems to need to work anymore. Sadly I do … I like to eat now and then.
My card says customer since 2016! I've purchased a lot of shoes from Famous Footwear both in store & online. There was only one order in all the years & tons of shoes that wasn't right. I ordered online but when it arrived it was the way wrong pair. I took it down to my local store & in no time my order was corrected & the right pair was in my doorstep in 2 days. I've never had to call customer service, but the employees in my local store are very helpful every time I come in. I love this store & love the points I earn for free shoes & accessories!
Products used:
Shoes! Lots of shoes.
Luv the look & feel, reminds me of The Jetsons moonboots. Lol
Runs snug which I like for snow without extra sox bunching up because of 20° below conditions & made tough enough, high enough expected in NH. Nylon w/ nice flat soles that would grip & last. Furry inside blk w/ brown details. Round toe so comfy in length for true to size narrow width w/ great loops & matching cute coated laces for snow, ice.
Worth every penny, yes but on sale for sure helps. Feels safe on snow or ice much lighter than workboots or leather that peels off after 1 season.
Lasting investment highly recommended
Tip for consumers:
Shouldn't need to sigh up & get spam to leave review w/ famous footwear directly.
Products used:
Colombia winter boots
The Sales staff is welcoming and helpful! They made my returns easy and stress free. They were helpful in helping me to find the right "fit".
My 4 year old son and I love going into famous foot ware. FFW always has great deals where everyone in the house walks out with at least 2-3 pairs of shoes they Iove! We'll be going back again!
Products used:
Nike sneakers and slids
I wen to famous foodwear for 2nd time on 2/26/2023 to buy a pair of sneakers I was very satisfied with the attention provided by Juan and Justin reason why I giving 5 stars review. I went to the same store #3282 in Hialeah and was all the contrary the two employees provided me a very very bad customer care. Thanks Justin and Joan you guys made the difference Way to go.
Tip for consumers:
Make sure that you go to that store when they have Jose and Justin working cause they provide really good customer care.
Products used:
Shoes
I went shopping to buy running shoes at the outlet mall at the Outlet Mall located at ******* Grant St on June 17,2023 at approximately 10 am. I drove from Longmont as I believed the Outlet Mall would provide more of a selection. Suffice it to say I went into four different stores; three chose not to greet or assist me-one of whom simply stated they no longer make running shoes my size as people are now growing taller. I am a 5 ft tall male and have to wear a woman's shoe size 7.5. I happened to see some running shoes in the Famous Footwear store, so I gave it one last shot. I was greeted immediately by a clerk named Dharma. She was friendly, professional, and knowledgeable. Dharma assisted my search and directed me to the right location. I instantly located, not one-but two brands of running shoes that would fit me. So, I bought them both. Again Dharma provided me with great customer service. She had quickly and efficiently solved my issues and did so with a friendly smile and professional attitude. Additionally, there was a young male employee (name unknown-I forgot to ask) whom I noted upon entering the store was busy stocking and greeting customers. I spoke with him while I left and observed he was diligent in his work and also greeted customers in a helpful manner. In closing, I hope to demonstrate that not all stores are created equal. Famous Footwear (store no. 3604) had appropriate stock and great personnel. They were rewarded with two sales (instead of one) and I will definitely go back there again! (I can't say the same for the other running stores).
Tip for consumers:
N/A
Products used:
Two pairs of running shoes
I recently went to the Famous footwear store in Washington Township, NJ. I was truly amazed at the attention and service given to me by the Sales person, Kay.
She is definitely an asset to this company and I just want to spread the word about such a rare commodity.
Needed work shoes at the last minute and ended up on FamousFootwear and found some boots that I really liked but I needed them before shipping time would've gotten them to me so I had to go in to the store. Well they were the most helpful, I just showed them the ones I wanted from online and they got them right away.
They are very durable, warm, made with quality and just overall great. I even got a huge discount. Famous Footwear is where I'll be going to purchase shoes. Great place!
I love Famous Footwear because it's always clean, helpful staff, and they always have everyone's sizes in the store!
Stephanie at Market place store in Fresno, Ca went way beyond to ensure that I received basketball shoes in time for my grandsons birthday! She called surrounding stores and had them mailed to my home within 2 days! Awesome effort!
I was at store 351 the other day, at 555 E Wetmore Road in Tucson. Everyone including the manager was professional, friendly and helpful. The manger explained that one foot was bigger than another whenI asked the question. My sales associate was Angel. He was great helping me find exactly what I wanted. They are lucky to have him as a sales associate. He even helped with training a new sales associate on the register to ring up my sale. I definitely will be shopping a lot at this location.
Tip for consumers:
They give great customer service
Products used:
Sneakers.
I buy all of my footwear at famous footwear. They have a wide variety of everything and if they don't have my size they order it for me and it arrives at my house a few days later with no shipping charge.
The Manager Jennifer was a pleasure to work with on my purchases. Shopping instead of being a chore was made delightful by the Manager Jennifer at the Leominister Massachusetts store.
I got some nikes that I loved and tried on in store but didn't realize that I'd be way more comfortable in half a size down till after already wearing them for a day. I went in and exchanged, the lady was super nice and I was in and out in 5 min and exchanged at no extra price! They're awesome
Famous footwear has the best deals ever, the quality of the shoes are great. I'm happy that they now offer credit in store.
100% recommend this store for the whole family.
Products used:
Shoes
Kylee and Kimberly were so helpful. I would highly recommend this store just to meet them. Town Center Jacksonville Fl store.
I'm sorry so many people have had trouble with this company, however, I am not one of them. I ordered 3 pairs of shoes from Penneys and Belk's they were all the same shoes, different colors. Neither store had one of the colors I really wanted, when I happened up on the page of famous footwear. They had exactly what I wanted so I ordered from PayPal. Afterwards I went to reviews and thought I had been cheated from the poor reveiws, but too late.To my shock (after reading some poor reveiws)Famous footwear shoes came in 1st. They were exactly the same/right shoes and they cost less. They were above and beyond what I expected, thank you.
Tip for consumers:
Unless it was a fluke ,I got the best deal ever and fast!
Products used:
Baretraps/women's boots
I ordered a pair of Blowfish shoes and a pair of Roxy sandals. I ordered sizes I am normally/was currently wearing. I then read reviews of wrong sizes being shipped and wrong shoes being sent or taking forever and was super skeptical and regretted the purchase, but chose to see how it would go. Both pairs of shoes arrived in pristine condition, with accurate sizing and wrapped really cute! I placed my order on Friday, August 7th and the order arrived August 11th. AMAZING! Shoes are super cute and I am very happy with this place now.
Tip for consumers:
Sizing is accurate
Products used:
Shoes
I ordered 2 pairs of adidas sneakers on August 6. They were both deeply discounted at BOGO 50% off plus another 15%. They came out to $60 including shipping. One pair arrived on Aug 8 and the other pair arrived on August 9. This was my first time buying from Famous Footwear and will definitely be coming back. Thank you for a great service and absolutely unbeatable price!
I just experienced a wonderful act of customer service today 7-23-17@ McHenry Famous Footwear associate ******* was so helpful & accommodating. Thank you again.
I enjoyed the service, even if I was being a handful trying to find my size but one of the workers Eric' helped me so much trying to find my size and then found a shoe that I was told they didn't have anymore but he found it for me and was very polite and tried really hard to find me shoes. He was one of the biggest helpers there for me.
Me encanta esta tienda me atienden muy bien todos mis zapatos y chancletas me los compro hay de muy buena calidad la verdad me encanta muchísimas gracias
This was a great experience! I originally went into the store and located the shoe I wanted to buy but they didn't have my husband's size. The store manager directed me to order online, that it was free shipping and that I would receive the shoes within 5 days. The site was easy to surf and very user friendly. I found the shoes easily, ordered them and actually received them in 2 days!
I ordered a pair of shoes for my trip and within hours they were at my doorstep. Even better is the quality of shoes they deliver. They surely match the world leading online shop which is the GreatMall6.ru
I remember shopping at Famous Footwear many years ago as a young person. But I recently found some shoes online that I ended up purchasing as they had the best price. And I checked probably 7-8 places at least. What a pleasant surprise.
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