I read some bad reviews about their customer reviews, but I didn't call in an order. I ordered online and had no issues. Shipping was a bit slower than I thought it would be. But they allow payment installments, which is really nice.
I remember shopping at Famous Footwear many years ago as a young person. But I recently found some shoes online that I ended up purchasing as they had the best price. And I checked probably 7-8 places at least. What a pleasant surprise.