I'm sorry so many people have had trouble with this company, however, I am not one of them. I ordered 3 pairs of shoes from Penneys and Belk's they were all the same shoes, different colors. Neither store had one of the colors I really wanted, when I happened up on the page of famous footwear. They had exactly what I wanted so I ordered from PayPal. Afterwards I went to reviews and thought I had been cheated from the poor reveiws, but too late.To my shock (after reading some poor reveiws)Famous footwear shoes came in 1st. They were exactly the same/right shoes and they cost less. They were above and beyond what I expected, thank you.