FamilyTime

I was having trouble syncing my chromebook, phone, and child's phone (androids) After talking with RICK (very courteous & helpful) I sent some screenshots & he helped me resolve everything. In the end, going directly through their site is best for managing settings on the parent side and also downloading from there on the child's phone. Past: Perfect, again! I had a silly question and Marc helped me immediately with professionalism and kindness. Strongly recommend.

I signed up for Family Time in March 21 2018 and paid $35 CAD for a subscription. Once I installed the app on my daughter's phone I immediately realized it was not the app we needed. On March 22 I emailed Family Time and indicated that the app did not meet our requirements and that I wanted a refund. It started off by them saying that a refund would be processed in a couple of weeks. Each month I would email them again and I would get the same run around. It is now Sept and I have send countless reminders and each time I've been told that they have forwarded my request to the billing team. I have asked many time for a phone number but they have not provided me one. Do not give this company any of your money. They are terrible people who do not care about their customers. They say try it for free, well, once they get your money they they are gone and your money is gone,

This app's a joke. It's the kind of app that I would download for free from the App store and then delete it because it didn't have enough interesting features. But guess what? You have to pay to use FamilyTime. Not that I had been looking for some freeware but this certainly doesn't deserve the hundreds of dollars that you pay them. I switched to Xnspy soon after my subscription ended with Family time. I am still learning what my new spyware has to offer but so far, it's good. Lots of features. Low monthly payments. I like it!

Unfortunately it does not work "seamlessly" with iOS. Most of the monitoring and filtering are not available on iOS due to (in their words) Apple's privacy issues. This is not mentioned on the web site. After trying to make it work and speaking with tech support, I requested a refund and was told because I had chosen some kind of "discount" rate, I wasn't allowed the free trial so there was no refund (?!). Of course, it was their discount code on their web site with no mention that it was non-refundable. On an iPhone, it basically does location finding (which I couldn't make work either because it kept wanting me to set up more areas) - which can be done with Apple Find My app and Google maps for free, and I could set up screen time (again can be done free through apple Family Time). But monitoring texts, emails, contacts, calls etc. - this can't be done. I don't see how this was rated as high as it says... Avoid this one. Look at Bark instead (friend recommendation).

I purchased a premium version of the app because it promised features that it does not have once I installed the premium version I quickly realized it did not have the features that it said it did I submitted a request to cancel and was told no I could not get a refund because of a holiday promotion when I made my purchase. Beware of the software make sure you're 100% sure this is what you need does not work well with Apple products.

I have just started using product of FamilyTime. Their Parental control app for Android phone has been a life savior. It was easy to subscribe with 3 days trial period, easy to install and configure. Support has been great aswell. I was about to reach out to Support rep with in 1 min. Support was awesome.

Been searching for a good parental monitoring app since long and I think I can stick to FamilyTime for a long time. I'm more involved with my kids and how they use their phones now than before. And also, it gives me more control. Like my kids know I pretty mean it when I say no 9Gagging after 11! And now that they knowwthat I am going to ultimately block the app after bedtime, they put little resistance and are accepting it as a house rule. So i'ts definitely working for me

They are cheaters, don't even try their app. Go with google's app, which is a FREE app and much more robust. They have charged me £79 for this year, after I asked them to cancel my subscription last year itself. I approached them on the same day and opened a ticket (Jan 4th). They are making so many nonsense excuses for the last 3 months. Note that, they are not reachable on any phone lines. You can only reach their support team on Chat. On chat, they claim that the chat is only for support and instead suggest you send an email to refund-team. The funny part is, one of the support team members will reply back to your email saying the request is in progress. The support team is full lies and very disgusting. My honest suggest is, just AVOIDDDD the app.

I used the app for a year, then cancelled my account with them. They charged me for the app again this year, even though I had cancelled last year. I am still waiting for a refund, and it's been months since I asked for the refund. I have emailed the company 6 times to inquire about the refund, and each time I get a canned response back. Then they send a follow-up email to ask if I'm satisfied with their response. Guess what - the link to click if I'm unsatisfied and want to give feedback is broken! The link to click to say you're satisfied works just fine, though.

My kids complained of the app and not because it limited facetime when it was supposed to but because it would often not turn back on when their free time was scheduled. We stopped using it after a couple months, but had a whole year subscription.
10 days before it was to renew, I sent instruction to cancel, got confirmation, but was charged another year anyway. I requested refund and was told I would receive it in 15-20 days. I again requested refund, and they said it would be 4-5 days. Lies. Another 20 days later they stated they refund was processing, but it wasn't. If you get this app, they will never release you from subscription!
I finally involved Discover Card and they immediately processed my dispute and refund. I recommend Discover! Stay away from Family Time!

I purchased the App on 8/25 and have had issues from the beginning. The company does not provide a number to call so any questions would be done through messages. I contacted them for 3 days to check on the progress of my issues. I received a bunch of generic responses to "restart" my device as well as my child's device. Nothing worked! Today, someone finally said that the App does not fully work with IOS systems. I requested a refund and they declined the refund because I "had availed the (CS30) discount offer. We cannot offer you a refund due to Upgrade that means (CS30) discount offer". So, because I purchased it at a discount, I was not eligible to get a refund. DO NOT PURCHASE!