FamilyTimeReviews 228

This app does NOT work and does especially does not work properly with IPhones. When trying to request a refund for an app i never even used due to nonfunctionality i was denied due to them offering a discount when i purchased the app. This is just a Scam app dont be fooled!

I regretted using this app cause at first It requires installation on targets device, then after installation I could only see few details like pictures and 5 contacts from my husband's device, I'm really annoyed at the moment and I'll be needing a refund of my money back.
I got really frustrated and decided to hire an professional thankful I saw recommendation about Edwin consult here and decided to contact them, after texting them via WhatsApp on *******045 they only required his cell number and before an hour i could see all his
Text messages, call logs, emails, WhatsApp conversations, iMessage and many other features, I'll really recommend them for a better result and will suggest you reach out to them. You can also call *******269 or email: *******@gmail.com

I purchased the App on 8/25 and have had issues from the beginning. The company does not provide a number to call so any questions would be done through messages. I contacted them for 3 days to check on the progress of my issues. I received a bunch of generic responses to "restart" my device as well as my child's device. Nothing worked! Today, someone finally said that the App does not fully work with IOS systems. I requested a refund and they declined the refund because I "had availed the (CS30) discount offer. We cannot offer you a refund due to Upgrade that means (CS30) discount offer". So, because I purchased it at a discount, I was not eligible to get a refund. DO NOT PURCHASE!

Same disgusting experience for me as for many others. It's months that I'm running after the money they took from me even though I cancelled the app in time and they assured me everything was fine (I already had my doubts because I kept getting emails). First 21-15 days to process my refund, after that a week, now THREE times in a row this: please give us one last chance to resolve your issue, the billing manager himself is taking care of it, you will be refunded within 24 hours". Asking for the managers name they just give out random names that are not coinciding. And today the absolute highlight: "You will be refunded when you cancel your negative review on Google Play Store" THIS IS STEALING AND BLACKMAILING. STAY AWAY FROM THIS, EVEN THE SUPPOSED FREE TRIAL PERIOD

By the description, looked like a great app. But in a course of a few days I experienced so many annoying issues. For example, geolocation didn't work as it should. My location always showed me located in a different city. Although my kids were in the same location, they were always shown very far away from each other. I was instructed to uninstall the kids app from the Google Play store and reinstall it from thier site.
I subscribed to them due to a 40% fourth of July discount.
After a few days of struggling with the app, I contacted thier support team and asked if they have a 30 day money guerentee policy. The reply was yes, and that I should send a request to thier billing team.
After not hear back from them for several days, I reached out to them again. They attempted to avoid the issue, by asking what the issue is and that they can help. They said that I can cancel if I wish.
I replied that I wish to cancel and receive a refund.
I just received a response, that because I used the 40% discounts, I am not entitled to a refund!

This app's a joke. It's the kind of app that I would download for free from the App store and then delete it because it didn't have enough interesting features. But guess what? You have to pay to use FamilyTime. Not that I had been looking for some freeware but this certainly doesn't deserve the hundreds of dollars that you pay them. I switched to Xnspy soon after my subscription ended with Family time. I am still learning what my new spyware has to offer but so far, it's good. Lots of features. Low monthly payments. I like it!

Opgelet want niet alle beperkingen staan duidelijk vermeld. Staan ook niet open voor teruggave geld.
Enkele problemen:
- Bij limited screen time gaan de apps weg op gekozen tijdstip, maar komen pas terug na paar uur gekozen tijdstip. De apps staan ook niet meer mooi in mapjes, maar los op je scherm. Je kan bedtime limits niet samen met app blocker gebruiken, dus deel van de opties valt weg.
- Geolocatie werkt totaal niet. Blijft dagen hangen op eenzelfde locatie. Je kan ook geen geschiedenis van plaatsen of locaties zien. Werkt volgens hen enkel als beide toestellen meer dan 100m verwijderd zijn van elkaar.
- App moet steeds open blijven of op achtergrond draaien of je krijgt geen informatie. Vreet energie.
- Klantendienst schuift alles op lange baan. Telkens andere medewerker die steeds met zelfde standaardinfo komt zonder de hulpvraag echt te lezen.
- Technische dienst ging twee maal binnen 48 uur contact opnemen... na weken nog niets gehoord.

+ enige dat ik kan zien zijn de contacten van andere toestel... en dat hoeft niet voor mij.

Doet dus helemaal niet wat het belooft... vals veiligheidsgevoel.
Ik twijfel of de ontwikkelaars weten waar ze mee bezig zijn.

Intussen contact opgenomen met live chat zoals ontwikkelaar vroeg. Blijkt soort heen en weer gemail te zijn, je krijgt niet meteen antwoord. Daar kreeg ik reeds 5 verschillende medewerkers aan het woord, aan wie ik telkens opnieuw alles moest uitleggen. Steeds dezelfde standaard antwoorden. Na 2 maanden toch reactie dat ze geld gingen terugstorten. En dan nog een maand dat terugstortprocedure in laatste fase zit, nog 48 uur,...
Nu dus 3 maanden later en nog geen terugstorting gekregen. Enkel valse beloftes. Oplichters dus...

This app is completely useless, because it's too easy to uninstall. It took 2 days to my daughter to learn how to uninstall it; she is 13 and she is no russian hacker.
What's the point of a parental control app if it gets uninstalled so easily?
Support really answers 24/7 but the quality of the support is really poor and they never solved my issues.
I canceled my premium subscription and asked for a refund, which they granted me, but I never saw a penny. In the last 3 months I have been writing to them every 2 or 3 days and they keep telling me that my refund is in the last stage of the process. This is going on for 3 months now... and I feel they are making fun of me.
They refused to give me the address of their registered office and the name of a legal representative of their company. Ask yourself why.
There is no such information on their web site either.
My advice is stay away from these people.

My kids complained of the app and not because it limited facetime when it was supposed to but because it would often not turn back on when their free time was scheduled. We stopped using it after a couple months, but had a whole year subscription.
10 days before it was to renew, I sent instruction to cancel, got confirmation, but was charged another year anyway. I requested refund and was told I would receive it in 15-20 days. I again requested refund, and they said it would be 4-5 days. Lies. Another 20 days later they stated they refund was processing, but it wasn't. If you get this app, they will never release you from subscription!
I finally involved Discover Card and they immediately processed my dispute and refund. I recommend Discover! Stay away from Family Time!