FactoryOutletStore.com

I HAD TO ADD TO THIS, AFTER GETTING MY ITEM WAITING ALMOST 2 WEEKS' AFTER ORDERING THE WRONG ITEM WAS SENT! & I WAS BASICALLY GUARANTEED IT WAS CORRECT ITEM MAKE MODEL ETC.
SEEMS LIKE THIS COMPANY'S EMPLOYEES, ONLY CARE ABOUT MAKING A SALE & NOT CARING WETHER CORRECT ITEM OR NOT!
OH! BTW > THEY USED THE NAME > HUMMINGBIRD < For their Co, Name // The "real" HUMMINBIRD / If one notice's does not use a g
"G" in their name//
AGAIN REASON FOR ONE STAR SOMEONE DOES ANSWER PHONE!

I bought a 2 pack of water filters that shipped within a few days. The USPS tracking showed that the package was stuck for almost a month between two post offices so it was clearly lost. I called them and they did not understand what I was saying at all. I emailed them in which they replied to wait another almost week and if it was delivered that they would either reship or refund, my choosing. I waited till the date they gave me (which is ridiculous since enough time had gone by) and they apologized and asked me did i still NEED the items and did I want them to reship them or if I didn't need them then they would refund me. My reply was yes I still need them and can you send it a faster method in which I may really get it this time. Their reply was they refunded me. What? Did I say I wanted a refund. Did you give me the choice or not? They do not care if they customers are happy with the service so do not buy from them. It's been a month ordeal and still no product and waiting on a refund!

I BOUGHT 2 HEADSETS
HAVE HAD THEM 2 MONTHS THE ONE I OPENED HAS GAVE ME TROUBLE FROM THE GET GO NOT STAYING HOOKED UP. YESTERDAY IT WENT WINDOW. I GOT HOME TODAY OFF TRUCK TOLD THEM WAS SENDING NEW ONE BACK NOT A GOOD PRODUCT WAS TOLD NO BEEN 2 MONTHS. NO REFUND. DO NOT DO BUSINESS WITH THESE PEOPLE

I ordered Honeywell air filters, as shown in their pages on sears marketplace. The filters took about 2 weeks to arrive, as specified. When I eventually opened the box, the filters were a no-name filter with MERV-11 crudely stamped on the filter. All manufacturers who are proud of their products put their name on the product. When I called to complain, FOS said they were replacement filters, and I misunderstood. NFW. I did not misunderstand, FOS committed fraud by advertising something they had no intention of shipping. They generously offered my money back if I paid to ship the crappy filters back to them. Again, NFW. Sears was of no help. In any case, I disputed the charge through credit card company. Sears gets one star for dealing with these fraudsters. Sears used to be a reliable, ethical company, but I guess that is in their history, not their future, if Sears survives. Wish I had found these reviews before wasting time with these jerks. BTW, I found the Honeywell filters at HD for about 5% more than these guys charged.

BOUGHT BEARCAT SCANNER; ARRIVED COMPLETELY DAMAGED. STORE USED A USED USPS INSIDE OUT UPS BOX. DO NOT TRUST THIS SITE. WILL NOT RECIEVE A REFUND. YOU WILL PAY FOR RETURNS. DO NOT WAIST YOUR TIME. READ REVIEWS, EMBED THIS IN YOUR MIND AND NEVER COME BACK.

5 DAYS AFTER ORDER IT WAS NOT SHIPPED. I COULD NOT CANCEL AS CS IS IN INDIA AND THEY DON'T HAVE THE ABILITY NOR EXPERTISE. WAIT TIMES ARE LONG AND THEY ANSWER JUST TO PUT YOU ON HOLD TO FOLL THE COMPANY THAT HIRED THEM. COULD NOT CANCEL AS THEY PUT THE APPROVAL ON THE CARD
WAS TOLD TO EXPECT A DATE FOR SHIPPING A WEEK AFTER ORDERING... ON A 3 DAY DELIVERY ITEM
LIARS
PS. Got the phone today and it is a refurbished set. Package opened, smudges on key board, badly wrapped.
Confirmed liars

I should have checked here first

After going over with salesman when I needed it I was told they ship UPS GROUND TO MY STREET ADDRESS AND SHOULD BE ABOUT 3 DAYS WHEN I GOT TRACKING NUMBER A DAY LATER AS I HAD TO CALL BACK BECAUSE THEY SCREWED UP E MAIL ADDRESS TRACKING SHOWED THEY SENT IT FEDX POST and it is now 6 days and nothing and it will go to a post office 15 miles away when I complained they purchase another are they nuts pay again wait for refund on first one and the would most likely screw it up again useless company stay away

I wouldn't buy from these people! I order replacement grids for a dog kennel, when I ordered I called them asked them how many panels come in a box, they said one! So I order two boxes. I got my order on the 24th open up a box 2 panels. So I didn't need to order two boxes. So I called them they said oh no problem we will send you a label, give it 48 hrs, 72 hours later no label. So I call them they said oh must be a problem we will resend. I get it click on the link to print, it says label request had be cancelled by requester. So tonight another call, now they are saying to take to fedex and show them the paperwork it is there. They better pray that it is there and I can send it back... UGH

I needed a Samsung OEM refrigerator filter. The description on this vendor's website made it pretty clear that they had just what I was looking for. Given my suspicions of many online vendors, however, I called to make sure. I was told that the filters are OEM Samsung. Shipping was quick and the filters arrived today. They are not Samsung OEM. It is not worth returning them given they really do appear to be the equivalent in terms of NSF/ANSI standards compliance, fit, and mechanical integrity - assuming the claims of compliance by the manufacturer (at least a USA company and not Chinese) are true!. I suspect that a letter to the FTC and would force the vendor to pay the freight for return under these circumstances and likely require the vendor to amend its online product description. Bottom line: Is it worth the time to get into this over a product that is only a few dollars more from this vendor than others for similar aftermarket products -- and very likely is the equivalent of the desired OEM filter? Probably not, but the misleading website information and dishonest response by telephone suggests the company is not one worthy of my future business. Sure, all this could be my misinterpretation of the website information and a badly informed young employee. That's not something I need to fret over, however. These things should not happen and if they do then it's on the vendor, not me...

I ordered several items, one was a Garmin transducer GT41-TM. I received two shipments, one in a box with just an antenna I also ordered and one was a small envelope. Neither was large enough to contain the $300 transducer, the box did contain a packing slip showing the antenna and the transducer. I have called, emailed pictures and had several online chat conversations with no solution. I am contacting my credit card to charge back this transaction. NEVER ORDER FROM FACTORYOUTLETSTORE.COM.

I purchased an item for over $800 dollars that was damaged and got the run around. I ended up having to send unit in for manufacture repair. Unit was still in plastic unused unit!

I purchased online a Garmin NuMapLifetime Download from FOS. On its website, it showed that the product was compatible with my GPS, a Montana 650T, which was not true. When it did not work I contacted Garmin directly and found out that the product was not compatible with a Montana 650T.To get to this point, I used the product key to activate the software (non-functioning software).
I called FOS to return the product; I was charged a $21.49 restocking fee (24% of the purchase price.
I called FOS to complain and thought I was going to get my money back.
Not so.
I feel FOS has acted fraudulently in selling me a product that it should have know was non-functioning. My purchase receipt clearly indicated it was for a Montana 656T.
Avoid this company.

PLEASE DO NOT ORDER FROM THIS CO. I place a order for the zerowater filters they advertised 12 for 86.00 on March 28th, I called in April and they I was told they were on back order also they at that time were still the same price. I spoke with an agent today and was told they no longer have filters for the pitcher. So I canceled my order. And then went on the web site and they do have the filters but now 8 filters are 135.00. Shame on this company for telling lies to their customers. Do NOT waste your time with this company!

Company unable to understand and communicate in a professional manner. Shipped produced the least expensive way and slowest way. Now company can not find order nor will they respond to my emails.

Received incorrect depth finder. We wanted to return the item but be beware there will be a 15% restocking fee plus the actual cost of shipping back. The amount will be deducted from your refund. All returns or exchangs missing or with damage to the original box may be refused or may be subject to a 20% penalty fee. (missing manuals, missing warranties even tape on the manufacturers box. Ship all returnsd using a traceable shipping method and a separate shipping box. Do not damage factory outlet store box or there will be an additional fee because they will have to replace the box. They will not accept items back unless they are returned with the manufacturers original packaging. I can go on and on about their return or exchange policies. THEY ARE A VERY DIFFICULT STORE TO WORK WITH. PLEASE STAY AWAY. I will never use again.

I ordered a Humminbird Helix 7 that was listed as new. Their website lists the definition of new as "never opened factory sealed". This is absolutely not true. I received my unit and it had been opened and clearly had been used. I returned the item per their instructions and had to pay $30 for shipping of which I was only credited $10. The next unit they sent was in worse shape than the first and was definitely used also. DO NOT BUY ANYTHING FROM THIS COMPANY THEY ARE SCAMMERS!