business logo of Facebook

FacebookReviews 1,685

2.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Facebook?
grey star
grey star
grey star
grey star
grey star

Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
432
value
394
shipping
256
returns
241
quality
365
This company does not typically respond to reviews

We monitor reviews for authenticity

Massachusetts
5 reviews
0 helpful votes
Follow James H.
Unfollow James H.
Share Review
Report Review

HELPLINE_
November 25, 2025

I paid $35,000 in BTC for mining rigs from an online store that disappeared after payment. RetrieveXpro traced the BTC to a wallet on a regulated exchange. They filed a formal complaint with the exchange, proving the fraud, and the exchange froze and returned the funds in full. A textbook example of how traceable crypto can be an advantage when experts are involved.

Products used:

RetrieveXpro øn t£l£grÄm (+1)(572)2461(578)

Date of experience: November 23, 2025
Nigeria
1 review
0 helpful votes
Follow Mathew W.
Unfollow Mathew W.
Share Review
Report Review

Thanks for the help
November 17, 2025

Feeling grateful today! 🙏 Huge thanks to Mrs. Wellingham for helping me recover my money after being scammed. I was feeling hopeless, but her professionalism, compassion, and expertise turned things around. Truly a lifesaver! 💼

If you ever find yourself in a situation where you've been scammed or need expert guidance in recovering lost funds, I highly recommend Mrs. Wellingham. Her knowledge, dedication, and genuine care make all the difference.
If you'll like to reach out to her via mail try: Wellinghamc at mail dot c0m

Date of experience: November 2, 2025
New York
7 reviews
4 helpful votes
Follow Bill L.
Unfollow Bill L.
Share Review
Report Review

This just began on Sunday Oct. 12 2025. My feed is now overrun with irrelevant trash and clutter from people and entities to whom I have not subscribed and have never followed. This wastes my connection bandwidth and computer resources, along with my time. If I block one of the sources, another takes its place. I'm not going to post a screenshot because this might imply the person or page is responsible for effectively spamming me; Facebook, and not the person/page, is apparently deciding what to show to whom, including those who have not followed or subscribed.

Date of experience: October 12, 2025

Site feature (add E-mail) doesn't work
April 10, 2025
Previous review

I tried to add an E-mail contact address to my account and, upon following the instructions to the letter, got the trash result shown below. Meta is a multibillion dollar (if not more) company and they can't even get the basics right as shown here.

Date of experience: April 10, 2025
Canada
3 reviews
13 helpful votes
Follow marc s.
Unfollow marc s.
Share Review
Report Review

Hypocrisy is their motto
September 21, 2025

Here's another company that's impossible to get a live person to complain to; just computer generated responses. Facebook allows some of the most vile, filthy content but if you make a comment they don't like you get your account suspended. It's okay for them though... totally holier then though attitude... hypocrisy defined... I've found that not spending time on Facebook has actually improved my mood... so screw them... closed account.

Date of experience: September 2, 2025
District of Columbia
2 reviews
0 helpful votes
Follow Nas B.
Unfollow Nas B.
Share Review
Report Review

I purchased a puppy through GoodDog.com, a platform that claims to connect buyers with vetted, responsible breeders. I selected a breeder listed on their site — Regina Cheslock of Gemstone Kennel — who advertised a 13-week-old purebred Yorkshire Terrier named Calvin.
However, after traveling four hours each way to pick up the puppy and paying $1,500, I discovered through a licensed veterinarian and a DNA test that Calvin is actually a Chorkie (Yorkie-Chihuahua mix), not a purebred Yorkie as advertised. The vaccination records provided were also invalid, lacking a vet's signature, and I received no AKC registration paperwork, which should have been supplied.
This experience was both emotionally and financially distressing, and it raises serious concerns about the breeder's honesty and the effectiveness of GoodDog.com's breeder screening process. I trusted the platform to connect me with a reputable seller, but unfortunately, I was misled.

Date of experience: September 13, 2025
Canada
1 review
5 helpful votes
Follow Marilyn G.
Unfollow Marilyn G.
Share Review
Report Review

Scammed Twice by the Mechanic/Owner
September 4, 2025

I took my vehicle in twice to Glenn Foote Auto/GoFar Auto to have the a/c fixed and was charged twice but he never fixed it. He won't honour the two warranties or give me a refund. He contradicts himself and lies about what occurred. He says he doesn't have to fix it because I asked for a refund! But he doesn't say why he won't give me a refund. He never offered to fix it. I was never told an apprentice was going to work on my vehicle; I was never told about this $150. Charge upfront before I was allowed to arrive; I was never told that the repairs were not done and it was just diagnostic, or I was never told to make an appointment to come back. The second time I assumed I wouldn't be charged and was, but those repairs were shoddy also. Then I was stranded for the third time in the 33C heat while on a long trip. I reported the failure immediately upon returning home but he keeps saying he doesn't have to deal with the issue because I didn't report it as soon as I got home, when I did! He has no way of knowing when I got home, but is using all of these false accusations that are totally irrelevant, to not have to do what is right and honest. He is violating both the MVA and the CPA and although he says he has a lawyer, he won't give me the name to put it on the Claim form for court. He wouldn't even answer my complaints but had his sister keep emailing me with ridiculous statements and lies. She kept making statements that incriminated him as she admitted the apprentice didn't do the work right and she should've supervised him. I even had a witness there after the first failure of the first repairs, as the witness felt I was being scammed, so he overheard the agreement I made with Glenn about fixing the car, but as soon as the witness left, suddenly the agreement changed and different repairs were done. After the work was completed, which I assumed was under warranty because no estimate had been given, when asked why I was getting this huge second bill, and why the agreement was suddenly changed, the sister/secretary stammered and couldn't answer as she knew that the first repairs were under warranty and I shouldn't have been charged. They knew I was a senior, injured and ill, and they took advantage of me. Now others have come forward online to relate they had bad experiences there also. Never once would he respond about why the work wasn't under warranty or why he wasn't responsible to give me a refund or repair the vehicle. He lied and said that they witnessed everything being explained to me, but the apprentice and I were outside and they certainly did not witness that conversation. I was led to believe the first repairs were permanent and just because they failed, now they are pretending I was told they were only diagnostic and I had to bring the car back. It doesn't make sense I would accept a temporary fix and get stranded while on a long trip in the States. Now I am stuck again for a week without a vehicle which disrupts my business and costs me financially. Do not go to a mechanic who won't honour the warranty (twice) or provide a refund or who won't answer to complaints. Now after over a week of not providing any refund, or resolve, he suddenly is using the excuse that I didn't bring him documents from another mechanic telling him what the problem was with his faulty repairs! This owner is not stable and his defensive and bizarre accusations are clearly from a very troubled person.

Date of experience: August 12, 2025
India
1 review
0 helpful votes
Follow Ajay K.
Unfollow Ajay K.
Share Review
Report Review

I accidentally added ₹10,000 INR to the wrong Facebook Ads account (Account ID: **************). No ads were run on this account – the full balance remains unused. I intended to add the funds to my business Ads account (Madhrri Ads Account). I've contacted Meta Support but haven't received a resolution yet. Is there any way to get a refund or transfer of the balance to the correct account? Has anyone experienced a similar issue and resolved it? Any insights or help would be appreciated!

Date of experience: August 22, 2025
Illinois
4 reviews
5 helpful votes
Follow Mark D.
Unfollow Mark D.
Share Review
Report Review

Too much AI
August 9, 2025

There is TOO MUCH AI! I just want to see what my friends are up to in life but all I see on my home page is AI generated cats and whatever else man. It's becoming unusable.

Date of experience: August 7, 2025
California
1 review
0 helpful votes
Follow Ronald F.
Unfollow Ronald F.
Share Review
Report Review

My withdrawal requests are always cancelled by someone on their end.Since all of the numbers they use are outbound only, it is regrettably almost impossible to call anyone. I reported and R /O/ /C/ K/ P/ I/ L/ E/ L****C/ O /M. Took up my matter, where I was assisted, after a protracted and futile email exchange with their customer service representatives. They are also incompetent. Recouped my investment and profit in a matter of days.

Date of experience: May 22, 2025
Ohio
2 reviews
0 helpful votes
Follow Donald B.
Unfollow Donald B.
Share Review
Report Review

Every member of the Board of Directors should be in prison. They delete the accounts of people who do not follow communist ideology.

Date of experience: March 13, 2025
Arkansas
31 reviews
142 helpful votes
Follow david b.
Unfollow david b.
Share Review
Report Review

I had to DELETE my account there tonight because some stupid useless AFRICAN scammer SHARED my pic without MY permission. I have had to report so damn many scammers and spammers there it ain't funny, but their so-called "support" did NOT remove the dang profiles. DO NOT USE THIS CRAPPY "SOCIAL MEDIA" SITE/APP. Thanks, everyone.

Date of experience: May 9, 2025
Egypt
10 reviews
10 helpful votes
Follow Martin W.
Unfollow Martin W.
Share Review
Report Review

When rude people comment on your comment and then I replay back facebook delete my replay and leave these rude comments! Facebook is so corrupted

Date of experience: May 7, 2025
West Virginia
24 reviews
42 helpful votes
Follow JERRY A.
Unfollow JERRY A.
Share Review
Report Review

After spending several days of trying to login and having Facebook send me a code that just looped you to login again I finally figured out that META does not like my posts about TRUMP. You can see the geek behind Trump at all events. So this is now a TRUMP outlet. Everyone LOGOUT and go elsewhere. Finally they send me an email to appeal. Like it is a court or something. I thought it was a social thing but I guess not. After twenty years of their BS I am done. If you have been going through the same thing please cancel your page. Not worth it. They block, edit and censor all you do now. Wait till the DEMOCRATS regain the country in two years and let's put all these censors, haters and sycophants of TRUMP in ALCATRAZ. GOOD BYE FACEBOOK AND META>. I am sorry you hide behind the page and not just tell someone that you are blocking them. You know it is censorship and now live with it.

Date of experience: March 31, 2025
Canada
2 reviews
0 helpful votes
Follow First R.
Unfollow First R.
Share Review
Report Review

Okay! I was testing this site Maturing Maples from Facebook. To see if this is for real or fake! I hate to say it guy's or Woman. It's a total scam. Yes there are a lot by percentage 90% are naked people and that 10% wearing clothes. So the first thing when you make your BIO. You can check them out and give 5 flirts NO messages. If you want to message. They give a special rate 1 time of 3.75$ with 3 messages. After that your on your own. I have some photos as proof. That it's not about getting between legs! But it's about taking your money. So I have 3 profiles that they try to keep your wet legs going. So I pay'd in 2 times! A Total of 13 credits. In that 13 credits. Like I said. They keep you going and not true for sex. They don't have membership. It's pay what you want. So everyone! Keep those legs closed..

+2
Date of experience: May 2, 2025
France
1 review
1 helpful vote
Follow Number O.
Unfollow Number O.
Share Review
Report Review

I have never used any authenticator app, never linked it to my account, however, for some reason in order to login I need to put the code from authentificator app and cannot login using my password, knowing myDateAff. Com to account.
When I try to regain access and sent them my documents there is always "technical error, try again". When I tried to so it using my phone they don´t allow me to choose my actual phone to get verified, they only want to send sms to the phone I used in 2019! Though my new phone is now linked to my account.
It´s just horrible experience. I hope the support will contact me, if they exist at all. Cause I cannot find a way to contact them without acceding my account.

Date of experience: April 26, 2025
Nigeria
1 review
1 helpful vote
Follow Jo W.
Unfollow Jo W.
Share Review
Report Review

Facebook posting
April 20, 2025

It's funny how you are barred from posting for unnecessary reasons.
Sometimes you will get message you can't post for some hours or days

Date of experience: February 13, 2024
Egypt
1 review
0 helpful votes
Follow Manu G.
Unfollow Manu G.
Share Review
Report Review

Without any warning, without any right to appeal! This bullsh***t platform blocked my account after I posted a posts campaign to my YouTube channel, because it was the same link to my channel they suspected it was spam and just decided to block the account! What an arrogance, cheap performance they have reacted!

Date of experience: April 11, 2025
Germany
1 review
1 helpful vote
Follow J. D.
Unfollow J. D.
Share Review
Report Review

Scam website!
March 31, 2025

- Demanding your real info.
- Selling your real info.
- NO customer service, ONLY "help" pages that send you in circles.
- Start page littered with spam and scams.
- Randomly claiming your password is not correct but it wasn't changed either.
- Randomly demanding you log on with another device, and then one more extra device, and another, how many internet devices are you expected to own to access your account?!

Date of experience: March 31, 2025
Iraq
1 review
0 helpful votes
Follow WLLAT J.
Unfollow WLLAT J.
Share Review
Report Review

Appeal -
Dear Facebook Team,
I am writing regarding my account, which is currently under review. I have submitted the requested documents to verify my identity and ensure compliance with Facebook's policies. This account holds significant personal and professional value for me, and I rely on it for important communications and information.
I kindly request you to expedite the review

+5
Date of experience: March 27, 2025
Ohio
1 review
0 helpful votes
Follow B H.
Unfollow B H.
Share Review
Report Review

I no longer feel safe on facebook, my husband's facebook got duplicated & my sister's today, me & my husband wrote facebook there words I don't see a problem with that account, well yeah I do, don't know what these people are doing or what there using people's accounts for. Facebook is useless & they don't care about anyone.

Date of experience: February 15, 2025

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.


facebook.com
Founded in 2004
Menlo Park, CA
+538