I ordered my fabric on April 12 20 it still haven't arrived to me here in Ga... I know Covid 19 slowed things down a bit but come on A MONTH... no email no calls no nothing from them... I even put in notes that I needed it very soon... i wanted to have my wedding veil made from this... that won't happen now i wasted my money and time... it was my 1st experience with this company... NEVER AGAIN
I have ordered from this company several times and my experience with Teresa is amazing she is been helping me all the time. I am pleased and I appreciate it Thank you so much Teresa for the good job and God bless you
First order with this company. I ordered 4yards of purple sequin material. I went with Flat rate shipping which was for (7-10 days). I placed my order on March 6,2022 and received my order on March 11,2022. Great quality & color. I like that They offer the rewards program where you earn points. Will differently order from this company again!
Easy to sew- stand very well under water and easy to clean - also stands very well under hot Florida sun - love my outdoor chairs cushion and have order more to
Make outdoor cushion - it looks classy and outstanding
Started dealing with this company a few months ago. Shipping was delayed by the COVID-19 shutdowns. Understandable. The problems I have with them have to do with last minute partial order cancellation. I would order two yards of a fabric and I would get half of what I ordered. Instead of contacting me to see if I still wanted it, they would ship as is. Now I have a yard of a fabric when I need two. Overfilled orders are a problem. I purchased two scrap boxes from them. Not bad but takes 45-60 business days to get them. I recently tried to order a third 20 lb scrap box and the cost went from 49.99 to 79.99 overnight! So not worth it for a random assortment of ends and returns that cannot be returned. I will not be purchasing from them again. Customer service is quick, but snotty and full of attitude.
Hi Wendy O.!
We are incredibly grateful that you allowed us to make up for your previous experience at our company. Please do not hesitate to reach out to us directly for any future inquiries.
We are also happy to hear that you will be giving us a second chance because we care for our customers and their experiences and our hope is to make you a long-term supporter!
Please feel free to reach out to me directly if you have any future questions or concerns! You may contact me at natalie@fabricwholesaledirect.com or call (315) 864-6072 and ask for Natalie. Have a great day!
Order 5 different yards of fabric, tod it would take 7to 10 days to ship... then they told me 15 to 30 days to ship when I asked them where my order was. Tried calling them on day 33after order placed with no person to talk to. Finally shipped after I opened up a case with PayPal after 37 days from ordering date. Get order and 2yards are missingg with a scratched out invoice saying those would be refunded... still waiting on refund... lesson of the story... DONT BUY FROM THIS COMPANY.
Update: the company has reached out to me and has offered a resolution for the terrible experience from this... I am big believe on second chances and am going to be giving them a risk free try again. They did offer me compensation. If they get it right this time around I'll become a regular costume. I will give another update once I place my next order but for now I'm moving my one star to 4 star because to the costumer service that I am am getting right now. I am hoping that I'm not let down again... time will tell.
Hello Aly!
We are incredibly grateful that you allowed us to make up for your previous experience at our company. Please do not hesitate to reach out to us directly for any future inquiries.
We are also happy to hear that you will be giving us a second chance because we care for our customers and their experiences and our hope is to make you a long-term supporter!
Please feel free to reach out to me directly if you have any future questions or concerns! You may contact me at natalie@fabricwholesaledirect.com or call (315) 864-6072 and ask for Natalie.
Have a great day!
Fabric is easy to work with and seems to last outside for years. I have used it for a lot of boat covers and patio furniture.
I purchased trellis blue fabric for outdoor cushions, knowing the material was water resistant. I live in Maine and do not have scorching daily sunshine; in fact, the cushions were predominantly under an awning, taken inside in the evening and because of rainy days, they have been outside for a total of less than 20 hours.
I am disappointed and dissatisfied to say the least. The fabric has turned purple! There is no question about it. A guest walked on to our deck and said, "Wow, you've got purple cushions! Never thought you'd do something like that!".
I knew that after about 500 hours, there was the possibility of fading. This is not fading but a color change.
I contacted the company several times and all they could suggest was a discount on a future order, knowing I would not order form them again. "Customer service" was a joke.
Hi M. A.!
I see that there was an issue with your order and we sincerely apologize for the inconvenience.
I apologize again that this fabric did not meet your standards. We now offer a 100% fade-resistant fabric that may be more suitable for your application. I would love to speak with you and provide more information on this product.
I would also like to sincerely apologize for the customer service experience that you had during your previous order.
We pride ourselves on servicing customers with respect and responding in a timely fashion. We have since added additional customer service reps to improve our response times to no longer than 24 hours.
We would love to speak with you to find a resolution that you will be satisfied with.
You can reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072 so that we may resolve this matter for you.
You can also personally ask to speak with me.
My name is Michael and I look forward to hearing from you soon!
Best,
Mike
Fabric Wholesale Direct
I have ordered from them many times and this is second time were their shipping is taking more then two weeks to ship. On their website it says orders over$99.00 ship for free in 7-10 days. Exactly two weeks to day today and I just received portion of my fabric. Lady I talked to doesn't even have a clue where the rest of my fabric is. They do not care that my business will not be able to deliver my products in time.I will no longer do business with them.
Other than charged for the purchase the service of this company is unreliable. Not only does it takes weeks, well maybe more since I have not gotten mine yet, all the emails to the company requesting some form of communication bounce back, starting to believe it's a scam and will report it to the better business bureau
Hi Harald!
It was wonderful resolving this matter for you over the phone this past week. We understand how frustrating it is to not be heard and for grievances to go unnoticed. As mentioned in our phone call, we have taken extraordinary measures to update our shipping and processing times so our customers are left feeling secure in their orders and satisfied with their fabric.
We have sent over an email to recap our conversation that would further reconcile our previous errors.
Please let us know if you have any further questions or concerns, as we would be more than happy to help!
Kind Regards,
Natalie
It took them 46 days to ship 1 cut of fabric. When I contacted them after 32 days, they were rude and made it very apparent that they do not care about their customers. I will never order from this company again.
Hi Audrey!
We are so sorry to hear about the experience you had with our company. Our customers should never have to wait a long time to receive their orders nor be faced with anything less than perfect customer service.
As a fabric company, there were many measures taken to assure that we were doing our part to protect the general public. We had supplied several local facilities with custom-made masks which included our first responders. Throughout the pandemic, these orders had to take precedence over our normal order sequence. You can read more about it through the link below displayed on Newsday.
https://www.newsday.com/business/coronavirus/tax-ppe-protective-covid-1.44993478
In regards to the service you received, I can assure you that your experience does not represent our morals or standards in the slightest. Please reach out to us directly so that we may further investigate this matter and resolve your issue with the utmost care.
You can reach me directly at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com. I look forward to hearing from you soon and finding a solution that will work best!
Regards,
Natalie
Fabric Wholesale Direct
I ordered vinyl from this site, and paid nearly the same price for shipping as the cost of the vinyl. The company sent it boxed rather than on a roll, and it arrived irreversibly damaged due to colour fading and creasing. Customer service was completely useless for any help. They insisted that the small print at the bottom on the listing of the vinyl excused them from the reasonable expectation that goods be delivered undamaged.
I ordered 8 yards. Apparently anything under 10 yards is sent folded. There is no notice at checkout about them folding the vinyl and no option to upgrade shipping so fabric isn't sent folded. Anyone who's ever worked with vinyl knows you shouldn't fold it.
Despite the fact that the product arrived damaged, I was expected to pay return shipping after already having paid for shipping once.
Go anywhere else for vinyl.
Worse place ever. They reached to fix the issue and then said she's no longer with us and they will NOT be fixing anything and basically told me to F off! Manager won't call, keeps avoiding me. They promised one thing and did completely different. Not dealing with them again. They forced me to ship through fedex ground and I ended up losing $250.
Hi Steve!
We sincerely apologize for the experience you had with our company. Our teams are trained to listen and resolve any issues that may arise with customer orders.
We are not aware of the details surrounding your case, however, I would love to hear more about the issue and find a solution that works best for you. Please allow us a second chance to make this right for you and welcome you back as a highly valued customer! We take great pride in our company and can assure you that your experience with our customer service team does not represent our company's values nor standards.
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com. I look forward to hearing back from you soon and resolving these matters for you!
Regards,
Natalie
Fabric Wholesale Direct
I ordered from this company twice. The first order went fine and I was glad to find a good supplier for fabric. When I received my second order from them two of the pieces of fabric I ordered were damaged. One had fading and the other was stained and had serging at the end. It also smelled like burnt plastic. When I contacted them for a return they asked for photos which I sent. Then they asked if I wanted a refund or an exchange. I replied and then never heard from them again. That was about a month ago. The customer service is terrible, the quality of the fabric makes it unusable. I am out money now for a piece of fabric that they charge $22.99 per yard for. They have ignored the last three emails I sent them. I know now that I'm not getting my money back so I'm posting this review in case anyone else is thinking of ordering from them.
Hi Corina,
We sincerely apologize for the experience you have had with our company. In these past few years since your review, we have improved and grown our company. We would love for you to give us another chance to make this right.
We see here that you received your order with flaws to the material and poorly cut fabric. This in no way supports how we represent our material and work. We take great pride in our fabrics to ensure that they are shipped out with the utmost care.
We have since improved our quality control on all fabric orders. We have done this by bringing in even more workers to double-check the material before shipping them out.
We would also like to sincerely apologize for your experience with our customer service team. We pride ourselves on providing the best customer support and have made improvements to better assist our customers.
We have brought in more customer service representatives so that we can get back to all emails and calls in a timely manner.
We would love to speak with you to try and resolve the issues that you have experienced in the past with our company.
Please reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072.
You can also personally ask for me, my name is Michael.
I look forward to hearing back from you soon!
Best,
Mike
Ordered fabric on April 19. It is now May 22 still no fabric. Contact company several times and told it was cutting and shipping each time in next couple days. Still nothing. They sure took my money quick enough and no product. Reported to BBB
Hi April!
We truly apologize for the experience you had with our company. We are extremely apologetic for the response you received from our team and the delay you experienced in receiving your order.
I see that your order was placed during April of 2020 which had occurred throughout the beginning of the Pandemic. Due to the high demand for masks, our resources were limited which caused severe delays in processing and shipping.
Our teams are trained to listen and resolve any issues that may arise with customer orders. We are saddened to hear that you did not receive excellent customer care as expected from our company.
We strive to satisfy our customers with beautiful fabric and fast delivery. In order to achieve this goal, we have substantially cut down on processing and shipping times so that your order is received within a timely manner!
We have also partnered with FedEx and USPS to confirm that packages arrive at your doorstep within 7-10 days. In addition to our partnerships, we have also updated our shipping policy so that customers who place orders with premium shipping, receive a full refund for the shipping fees paid if delivery is not met by the given date.
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com. I would love to hear more about your situation and find a resolution that works best for you!
Regards,
Natalie
Fabric Wholesale Direct
I never leave reviews. However, after dealing with this company I feel it is only fair to warn everyone else.
Their swatches do not match the actual fabric you receive. And then when you return the fabric (because its not what you wanted to begin with) they claim it was not returned following their return policy. Which was never clearly sent to me or explained. If it is so important to return it the way the want it they should make that very clear.
Then they receive the fabric (that they can resell) and will not give me and refund. They do not alert you they are actually not refunding you and do not call back when they say they will.
There are plenty of other fabric places to purchase from. Do not bring your business here!
Hi Mckenzie,
We apologize for the experience you've had with our company. We have a return policy to ensure that our customers do not have to pay for return shipping if there is a mistake made on our end. It is also in place to ensure that the fabric is shipped back in its original condition. After our returns team had inspected the return they noticed that it had been shipped on 1 large roll rather than the 3 that were originally shipped to you as well as stains to the fabric. In accordance with our return policy where all returns must be shipped in original condition, we sincerely apologize but the return could not be accepted.
I also want to sincerely apologize for the poor communication with customer service. We take great pride in our company and can assure you that your experience with our customer service team does not represent our company's values nor standards. We will be speaking with them to inform customers of all decisions in a timely manner as they should be. If you have any questions or concerns please reach out to us at support@fabricwholesaledirect.com.
5 STAR REVIEW. Started from the ease of ordering, the customer service, plus the quality of the product when it arrived. In one month I placed three orders. I ordered the polar fleece.
FWD, in my experience is an outstanding legitimate company. I highly recommend them for any fabric needs.
Upon delivering the ten yard fabric that I ordered they sent me an email giving me the fedex tracking number. Outstanding service!
I've waited for my product for a month they just told me it 45 to 60 more days, it was a mistake to try to order from here. Places like this shouldn't exist. I just went to the store and bought the fabric it took me 20 minutes.
Hi Armando,
We sincerely apologize for the experience you've had with our company. We would love to speak with you to make up for the shipping issues with your past order.
I see that your order was placed in May of 2020 which was during the Covid-19 Pandemic. Due to the high demand for fabric including face masks, We experienced a sudden increase in order volume, which caused delays to our processing and shipping times.
We have since returned back to our normal processing times and I'd love to welcome you back.
If you could please reach out to us at (315) 864-6072 and ask for Michael or email us at support@fabricwholesaledirect.com. I'd love to make up for your last order experience.
Best,
Mike
Cancelled order a few hours after I ordered it. They said the item had already shipped and refused to cancel the order. The FedEx tracking showed that a shipping label had been created but the Item had not shipped/ Informed the company but they still refused to cancel and refund my credit card. I will have to refuse delivery and ask credit card company for a chargeback. Terrible, dishonest customer service.
The above customer placed an order on December 15,2021@ 8:01 PM and paid for a 2-day delivery expedited shipping option. Our warehouse immediately processed, cut, and packed the order since it was a time sensitive order. The order was then sorted and picked up, at which point the package is no longer retrievable. Customer contacted at December 16th 2021@ 11:21 AM via email asking to cancel the order. We responded in under an hour informing the customer that the order is unfortunately not cancellable as it has already been packed, sorted and picked up by the carrier. We informed the customer that he is nonetheless welcome to return the package for a refund. Evidently, the customer instead opted to just leave a negative review claiming we were "terrible" and "dishonest", when in fact we were just meeting the fulfillment obligations that he paid for.
Overview
FabricWholesaleDirect has a rating of 2.7 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. FabricWholesaleDirect ranks 7th among Fabric sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Keandra!
We sincerely apologize for the experience you had with our company. We saw from our investigation that your order was delayed due to the sudden demand for facemask fabrics due to Covid-19.
During this period, we prioritized orders from front-line workers such as doctors, nurses, and hospitals in order to do our very best to help curb the spread. I've attached a link below to the Newsday article that featured Fabric Wholesale Direct's work during this time.
https://www.newsday.com/business/coronavirus/tax-ppe-protective-covid-1.44993478
Unfortunately, as a result of these efforts, some orders were delayed for longer than expected. However, now that we have gotten further from the initial outbreak, Fabric Wholesale Direct has returned to its normal delivery times of 7-10 business days for all orders.
As for the lack of response from our customer service team, this is absolutely NOT the standard for our company. We pride ourselves on servicing customers with the utmost care, respect, and timeliness. We've since added additional customer service reps to improve our response times to no more than 24 hours.
We are extremely apologetic that your order was delayed during this time and that our customer service team didn't meet these standards. We would love to make this right by you.
Please reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072 so that we may find a satisfiable solution.
I look forward to hearing back from you soon!
Best,
Mike