I've had to send fabric back because they short the yardage. They do not take your calls or send tracking information. The customer service is absolutely horrible. DO NOT SHOP HERE!
Every time I have used the web site it has worked perfectly! You can not ask for any more out of a company! The delivery was about 5 days early!
My experience was great and Ive ordered with this company several times and Im very pleased. Thank you very much.
This fabric place has the best prices. They ship the fabric very fast. Their fabric are always in stock. Will buy again.
I love the variety of colors and texture of the Ottertex WPC! Thank you for quick delivery and awesome customer service!
I was VERY satisfied with the white (silk) material I ordered. It was JUST as advertised and the SERVICE (packaging/shipping) was as described.
Tare Kendrick
I will never buy from this company again. I don't care how "competitive" their prices are.
I ordered two pieces of fabric a yard each on 6/03/19. I waited until 6/12/19 to call them because I hadn't received any shipping info by that point. I figured I'd give the benefit of a doubt that they just hadn't reached my order yet.
On the 12th, I was put on hold for 5 min as the rep "checked my status". If I can see the status of "unfulfilled" on my end and he was given the order number AND could list the details of my order back to me, HE ALSO SAW the status was unfulfilled on his end. This was code for, "we don't have the order prepared, and now I need to ask what B. S. I'm supposed to tell the customer".
Sure enough, he came back with B. S. saying that my order shipped the previous night and that I would be recieving tracking information THAT NIGHT.
I'm sure that if I called a different day, the order would have been shipped the night before then as well.
Also not sure how it takes 24 hours to get tracking of an item that supposedly has already shipped. But at 11:47 pm, I received an email with my tracking number and a delivery date of 6/14/19.
Interesting, seeing as how I paid for standard shipping of 5-7 days. But I'm not going to complain about that part because they had already sat on my order for over a week.
And when I looked at the tracking history it stated that a shipping label had been created on 6/04/19--The DAY AFTER I placed my order. It also said it was accepted at USPS Origin Facility on 6/12/19. If you remember that was the day I called them.
To top it all off: the fabrics smell. One of my fabric pieces was cut so badly that I am missing a good 6 inches on one end. The other white fabric has marks that I cannot get off.
Fabric quality and colors are good, quick delivery, I will definitely buy more products. Thank you.
There was an issue with my original order however customer service corrected the wrong quickly. Thanks
The material is just what I wanted. It is for skirts for a dance school. The price was the best. I did alot of checking prices on line.
Waste of time I used them and asked after 30days if my stuff would ship and they canceled my order...
Hi Jeff!
We at Fabric Wholesale Direct sincerely apologize for the experience you've had with our company. We would love to make this up to you.
We see that you placed your order in May during the Covid-19 outbreak. We experienced a higher demand for fabrics which, unfortunately, caused a temporary delay to our inventory.
We have now returned back to our normal processing times by restocking our fabrics in a timely fashion as well as adding additional staff.
We apologize again for the lack of communication from our support staff during the time that your order was canceled. That is in no way up to our company's standards.
We have improved our customer service response times by bringing in more representatives to ensure that emails are replied to within no longer than 24 hours.
We have also returned back to our regular shipping times of 7-10 business days for all orders.
You can reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072 so that we may resolve this matter for you. We would love to rectify the issues that you have experienced in the past with us.
You can also ask for me personally. My name is Mike and I look forward to hearing from you soon!
Best,
Mike
Fabric Wholesale Direct
Just a big KODO to Bryan at customer service. He was fantastic help with the issue I had, solved it quickly and satisfactorily
Overview
FabricWholesaleDirect has a rating of 2.7 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. FabricWholesaleDirect ranks 7th among Fabric sites.
- Visit Website
- Farmingdale, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Portia!
We want to apologize for the experience you've had with our company and would love to get in touch to try and make this right for you. We've come a long way in the last two years and grown ALOT as a company.
We see in your review that you mentioned how the order took a while to be delivered and that there were defects to the fabric you received. We are incredibly apologetic for this.
We can assure you that we have returned to our normal shipping times which are 7-10 business days for all orders. We have also added additional shipping methods to get orders out even faster.
We have improved our quality control of all fabrics before shipping to ensure that the cuts are accurately cut to the specifications left in the order.
We would love to invite you back to give our company a second chance to make this right.
Please reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072.
You can also personally ask for me, my name is Michael.
I look forward to hearing back from you soon!
Best,
Mike