About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,894 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I need to exchange my purchase for smaller size. I started the exchange process, sent my returns and never heard anything. I initiated a chat to which no one showed up to and then received an email asking how they did. How did they do? You mean the person that never showed up? After my second attempt I found out that they did receive my return but because they were out of the product I was exchanging for, it wasn't sent. No effort to even let me know. I finally received a credit to my account (no offer to refund to original payment method). I have been a loyal customer with multiple accounts over the course of 4 years. This isn't the first time I have had issues with orders but this was by far the worst.
I've been a big supporter of Fabletics for a decade. I love their fabrics, I love their causes, I love their color choices. Here are my challenges:
The website - is often wonky. Pages don't load, something is in your cart, then it's out, then it's in; tech issues on the paying page - often;
Not keeping enough stock of middle sizes, like L through XXL. Lots of smalls and a whole area for larger women, but that one area runs out fast frequently.
Choices: when I first joined, there was a wider selection of athliesureware (dresses, shirts for work, etc) and fun things like shimmers and satin-y materials, etc. However, the majority is now only what I consider casual clothes for the gym or hanging out. I have plenty of that, and miss finding an amazing skirt or individual piece that went from work to the gym or out with no issues.
I always enjoy finding items I would like from Fabletics. The materials are wonderful and last (I have a closet full), they wash well, etc.
I do miss them using interesting fabrics and making more athleisure clothes. I literally do have crates full of leggings and tops for the gym. I need to focus on other clothing needs.
Fabletics is great quality clothing that is stylish and fits great.
Great quality clothing that will make you feel like a million bucks.
The site is easy to use and the quality of the clothes is fantastic.
My experience with the site is extremely delightful. I'm able to browse, purchase and get what I want when I want. The recommended outfit selections are a true reflection of time and dedication to the audience.
I absolutely love Fabletics. It is my favorite place to shop even if I mostly shop online since I do not live close to a Fabletics store. Their customer service is so helpful and I love that they have an option to just chat. The clothes are fantastic and make you look so good.
I bought 2 shorts and paid them but you guys charged me a month later for the membership tokens which I didn't allow or purchased. That's why I returned the products and everything but you guys are giving me hard time with refunding my money. I have been on the phone with your team for over 2 weeks. I have the refund for the products but not for the membership tokens. This is unacceptable.
Quality products very well priced. Was shipped and received in a reasonable time too.
Doesn't matter how inexpensive if the clothing is poor quality.
Solid company with great customer service and care
I am pleased with the product but delivery was horrible.
Good athletic fit and feel to the set. Price is unbeatable.
I tried to contact customer service three times and they ignored me.
Awful business, clothes are atrocious don't contact me again
Good experience with great products that last and are fitting to my needs.
$10 shorts. Then you become a member and they ate $44. Dumb program
I love Fabletics- great quality and super comfy. However, it is expensive.
Love the pants. What i am disappointed about is that you haven't gotten in different colors.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members