Placed my first order based off size chart sizing. Literally SO off. So I return the items for a smaller size, set up as an exchange thru the Fabletics website. I return my items and wait. I see they have been delivered and I wait. And I wait. Then 10 days go by and I reach out to Fabletics inquiring about my exchange. Turns out, my exchange was cancelled due to an 'inventory issue.' Yet I received not communication at all. So I have to then have my exchange 'sent to another dept' so I can receive a refund. Who knows if I would have ever even received a refund or been notified at all that my exchange was cancelled had I not contacted Fabletics. I just cancelled my membership bcas of this. I don't trust that I will receive what I pay for. Feels like a scam.

I was over charged for the items I purchased. Fabletics was advertising a promotion that said you can 80% off of everything but they only gave me 80% off eight items. I provided them a copy of the promotion which supported 80% off everything. They gave me a store credit for an improper amount (which I wanted a refund). When I brought to their attention the credit was not correct. They did not bother to correct. So I asked to speak with a supervisor and it's been 7 days since I have responded to her and have not received a response and I did a follow up reply to her again today and I am waiting for a proper resolution.

I've always loved your clothing hence to reason for never leaving. It's great quality for great price. However when I saw you started to charge your loyal customers the tariff fees I was appalled that an American owned company would charged their own American people to make up the money. As a business owner myself I completely understand the need to increase prices due to the never ending increase in prices of our community. But instead of thinking of opening up a factory in the US to avoid the tariff imposed on you for making your products overseas you decide to put on us. Then supporting another country and not thinking about the jobs you can create here. Thank you for the products until this happen but until you think about other strategies to not put this on your buyers I will not be coming back.

I placed an order on 10/24/24. After 3 weeks of not receiving my package I reached out. They no longer have a chat line and no one returned my email. I contacted Fabletics again on11/25/24. They told me then that they had shipped my package back because they were out of stock. It made no sense because if there was something to be mailed back it existed. Also I ordered many items. Were they all out of stock? They offered me a store credit after holding my money for 32 days knowing they were never going to fulfill the order. They then agreed to credit my card back as if they were doing me a favor. I've been a customer for a long time and their customer service has fallen by the wayside. Had I not called I guess I would have never received my purchases and they would have held on to my money.

I went into Chandler store and they ordered my 2 vip sets 1 navy and 1 black. I received the black not navy. I called and the gal said it was delivered by doordash and they had problems with them. She would send my set. I didn't get it, called again and they said I need to callback in 24 hours as she was escalating the problem to be resolved. I called 24 hours later and they said they delivered the set. They delivered on a Saturday to my business which is not open on Saturday, EVER. She said the escalation group said it was over and they are not sending me my set. I couldn't believe what I was hearing. I own my own business and would never treat a customer that way. This needs to be resolved correctly. I like your product but will never buy from fabletics again if this isn't solved.

Fabletics told me they were exchanging my two items I received for the correct ones, and of course I believed them, but after I mailed them back everything they shipped me they canceled my exchange. They then told me they "could not refund my original payment method in full", a statement they negated on December 2, when they refunded the one "out-of-stock" item they wouldn't give me anything but store credit for (then wouldn't let me use the store credit) for over a month. In spite of the $14.06 refund they provided to me five weeks after my order and three weeks after receiving all merchandise back from me, they told me they still could not refund my original payment method and were mailing me a refund check, which one of their rude agents cancelled a month ago and the whole sham of the refund check by mail was a lie. I waited the 6 weeks for it to come and then was told yesterday that I would be provided a resolution of a full refund to my original payment method after now what has been 2.5 months. Of course, this was also a lie, and since Fabletics convinced me to close an uninvestigated dispute with the payment processer with the promise of a refund they now have never provided, the payment processer has now told me that my only recourse is to file federal charges.

I ordered a medium as this was my first time ordering. Well I'm 5'5" & 120lbs. & they were still way too small in the waist. Plenty of fabric in the length but there was no stretch in the waist & hips.

I have attempted to order from Fabletics three times over the past 6 months. I live overseas and use an APO mailbox. I have received orders in the past to this same APO. This year they have been shipped, I wait to receive the package, then I get notice of my "return". This is disappointing and frustrating. I am not sure if they changed shipping companies, but this was not an issue before. Extremely disappointed in this lack of service. Fabletics customer service is courteous, but the shipping company is apparently unable to actually ship to an APO address any longer. Disappointed and frustrated with the shipping is the best description.

The membership pricing is confusing and leaves the member wondering if they really paid the price marked. On the order page it shows member price. On final order page it shows original price. Then subtotal. Then overall discount not individual discount. So you never really know how much you paid for each item especially if you do large orders. Plus the tariffs charge was ridiculous and almost made me cancel before each order. Felt like that was a sneaky up charge. The whole process was convoluted!