Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I ordered for the first time for the two for $25 deal, and was automatically signed up for their membership without giving consent. I tried to get a refund and communicating back and forth with our bank and the company and no one would give me a refund. I NEVER SAID YES. The one girl I got told me they just automatically sign people up. It's a COMPLETE SCAM and will NEVER order from Fabletics again.
It took months for me to finally get a guy to give me my refund. Hopefully he actually does.
I was charged for two months which I had called to skip, when trying to use the money I was charged it never worked. I dont have lots of money but I thought it is Kate Hudson so its gotta be great, NOT A GOOD PROGRAM IF YOU LIKE TO KEEP YOUR MONEY DONT JOIN
Hello Monique,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member service will contact you shortly.
Best,
Samar
Your whole VIP membership is a scam and frankly immoral…NOBODY wants a $50/mo subscription to an athleisure site…and the fact that you sign people up for such a subscription with essentially no notification after they buy something on sale is complete bull$#*!. I'll never shop there again and have told 4 of my friends already not to order from you when they were planning to. PS - you $#*! is WAY overpriced unless there is a saleZ
Hello Brian,
Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Some clothes were great, some were made very cheaply, and the prices are too high to be considered "discounted." The whole idea of VIP is a scam.
I started wearing FABLETICS about 10 months ago. I bought 2 pair at first, since then I have bought 3 more pair and I want more! I love them and I won't wear any other leggings They launder very well, I hang to dry (sometimes my husband has put them in the dryer, oops) they still are perfect, they are also true to size.
Hello Denise,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Bought 2 pairs of leggins, no where did I see it was a subscription. A few weeks later £50 taken out of my PayPal and credited to my account... absolutely disgusting
Hello Sarah,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Every single piece of Fabletics i wear is amazing. Theyre all so comfortable and durable, you also look great in it. I would HIGHLY recommend anybody looking for workout clothes to gear them a try
Hello Amir,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I bought one pair of leggings. The leggings were fine, nothing compared to lululemon, but decent enough. What I didn't know when purchasing one pair of leggings was that during checkout, the button to sign up for the VIP membership is already checked off for you at the bottom of the page. I apparently was supposed to see this and uncheck it if I didn't want to be charged $49.95/month.
I don't look at my checking account activity too much, I admit, so I did not realize until 10 months later that I was being charged this vip membership fee.
When I called to cancel, Icy kept trying to tell me I had been notified several times and kept urging me to wait until the next month to cancel.
The email notifications' I was receiving are titled "you've got credit, it's time to shop!" And upon clicking into the email, nowhere does it mention how much credit you have or what you have spent or anything about the membership you are enrolled in. Very misleading, unclear and shady.
Extremely disappointed in how the company is basically tricking you into becoming a member.
I racked up $800 in credit to Fabletics, which might sound great, but I honestly can't even find enough items I would like to own. It's not that the products are so terrible, but the way the company operates.
This is not how you gain loyal customers. Obviously many others feel the same after reading a few reviews.
Hello Taylor,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I have always loved the thickness of the fabric used in the leggings. My last order seemed thinner, with less quality. No longer like Lulemon thickness. Not sure why, but sad
Hi Jules,
We appreciate your feedback on our product quality. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Very disappointed. Buyer beware. They have been charging me repeatedly for months! I did not notice until today. I had no idea I had "signed up" for a monthly membership. This whole ordeal has put a bad taste in my mouth and I won't be buying from Kate Hudson again. I don't think I can even watch another movie with Kate Hudson in it. This is totally unethical. The woman at the call centre said it did say that you were signing up for the VIP account when you paid and we assume you read on the website that "VIP" means you signed up for a monthly membership. No, I did not go look at the websites membership program I was on the site to buy clothing and was not interested in a monthly membership. Every site calls their customers VIP... At this point consider it a catch phrase. The call centre lady also told me I was sent and email explaining that I had joined a monthly membership. I checked my email and there was one email in my junk folder from 3 months ago. It was just an add and said go here to skip. I wouldn't have known what "Skip" meant until today as it was the first time i learned about the program. I didn't have the email the call centre lady had talked about that would let me know about the monthly membership. My email must have blocked or deleted any other emails. To be honest even if I had received one I probably wouldn't have opened it up just thinking it was junk mail. I This is not a great start for a new brand that is trying to take off. Hopefully they will do something to make it up to me.
I ordered the 2 for $24 leggings from Fabletics, not know it was a subscription... yeah well I went and looked at my bank account and they had charged me $49. WHO WOULD BUY SOMETHING EVERY MONTH FROM A WEBSITE? I would be hella broke. I just couldnt believe how misleading the website was for this "VIP Membership" I probably will not order again. Love my leggings but not the sneakiness of the company. However I am getting a refund.
Hello Ash,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
It was very easy to find the items I wanted to purchase & when I received them they all fit perfectly!
Fabletics is an online clothing store (advertising kate hudson on the cover). They lure you in with a 50% discount on over priced gym clothes. Once you click through to make the purchase, they advertise that you are subscribing to a VIP membership with great offers but you need to scroll down to the bottom of the page and you see in tiny print at the bottom of the page that you are signing up to to have £44 debited from your account every month (which you need to switch of with in 5 days). I am a total idiot for having fallen for it as the e-mail from them was going to my junk mail and I didn't check my bank account for a while so a lot of money was taken from my account. I called to cancel and they only refunded me 50% of what was taken from me (after being on the phone for 40 mins). STAY AWAY FROM THIS COMPANY. A TOTAL FRAUD AND SCAM AND OVER PRICED CLOTHES!
A+ customer service, doing business with Fabletics is seamless
I'm still learning how it all works and need to use my vip credit…
BEWARE FABLETICS! When you sign on to purchase from this company you don't realize it but they automatically deduct $49.95 from your card every month whether you buy something or not! I cancelled my "subscription" which I don't recall ever agreeing to(must be in tiny print somewhere) and found ANOTHER $49.95 CHARGE on my account from Fabletics this month on Sept. 6th. Sneaky buzzards did it on the 6th hoping I wouldn't notice. DO NOT BUY FROM THESE THIEVES. They should not be in business because they are crooked!
I did not read the reviews or know anything about fabletics until I saw the advert on TV.
I thought it was a great deal to get a whole outfit for a small price. I should have paid more attention to the small print however I have never come across a scheme like this so I thought nothing of the VIP.
Until today where I read some bad press about fabletics charging people without knowing I had no idea I had fallen victim to it! Sure enough I checked my account and £44 has been taken from bank.
This is when I started to research and noticed all the jargon in emails from fabletics - it's very unclear and I think they should say straight up in big bold headings that VIP pay £44 a month and you lose that money if you forget to 'opt out' (or whatever bull$#*! word they use) of buying anything from them that month.
Anyway I rang up and all they tried to do was make me stay and I would have to stay to be able to use that £44 on anything - by which point I would have incurred another £44. I figured it isn't worth it and to just make sure I'm no longer on their membership.
I don't trust them so I have told my bank to block them taking anymore payments as after the phone call I didn't get any formal confirmation that I'm rid of my VIP rip off status.
Will never recommend to anyone and have learnt my lesson to research every new company I buy from
I sKipped the charge at the beginning of the month, I'm guessing some thing glitched and I was charged anyway. I ordered and outfit and specifically asked to used those credits, my account was charged full price of $80+ dollars. The COVID excuse is getting old! I was too much of a hassle, so I kept it, but I wii be canceling my membership as soon as I can.
Hello AnnMarie,
Thank you for writing a review! We would love to assist you further with the concern you had with the charge. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
The outcome was as requested but the rep seemed like he didn't want to be at work
I bought a large order of $ 169.87 October 13. Order *******865. After I pay now October 29 they say they do not have the products, and on the web it appears that they send it to me, I want all my money now it is a lack of ethics of This company, I thought they were good after I waited so long. Call and speak with an operator who was deso, oriented she tells me to buy again because it is exhausted. I want the producros yaaa or my money. I work hard to get scammed, and fast, otherwise I will call the consumer departme
Hello Pamela,
Thank you for sharing your feedback regarding the order you placed. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Heidi,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar