business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Michigan
1 review
4 helpful votes
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I ordered for the first time for the two for $25 deal, and was automatically signed up for their membership without giving consent. I tried to get a refund and communicating back and forth with our bank and the company and no one would give me a refund. I NEVER SAID YES. The one girl I got told me they just automatically sign people up. It's a COMPLETE SCAM and will NEVER order from Fabletics again.

It took months for me to finally get a guy to give me my refund. Hopefully he actually does.

Date of experience: July 17, 2017
Samar B. Fabletics Rep
over a year old

Hello Heidi,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Arizona
1 review
3 helpful votes
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Rip off
June 5, 2017

I was charged for two months which I had called to skip, when trying to use the money I was charged it never worked. I dont have lots of money but I thought it is Kate Hudson so its gotta be great, NOT A GOOD PROGRAM IF YOU LIKE TO KEEP YOUR MONEY DONT JOIN

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2017
Samar B. Fabletics Rep
over a year old

Hello Monique,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member service will contact you shortly.

Best,

Samar

Wisconsin
1 review
8 helpful votes
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It's a scam
October 1, 2022

Your whole VIP membership is a scam and frankly immoral…NOBODY wants a $50/mo subscription to an athleisure site…and the fact that you sign people up for such a subscription with essentially no notification after they buy something on sale is complete bull$#*!. I'll never shop there again and have told 4 of my friends already not to order from you when they were planning to. PS - you $#*! is WAY overpriced unless there is a saleZ

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brian,

Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
1 review
0 helpful votes
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Rip off
June 12, 2024

Some clothes were great, some were made very cheaply, and the prices are too high to be considered "discounted." The whole idea of VIP is a scam.

Date of experience: June 2, 2024
Indiana
1 review
0 helpful votes
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THE BEST LEGGINGS EVER!
December 4, 2020

I started wearing FABLETICS about 10 months ago. I bought 2 pair at first, since then I have bought 3 more pair and I want more! I love them and I won't wear any other leggings They launder very well, I hang to dry (sometimes my husband has put them in the dryer, oops) they still are perfect, they are also true to size.

Date of experience: December 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Denise,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

GB
1 review
0 helpful votes
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Bought 2 pairs of leggins, no where did I see it was a subscription. A few weeks later £50 taken out of my PayPal and credited to my account... absolutely disgusting

Date of experience: November 10, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Sarah,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Colorado
1 review
0 helpful votes
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Best Activewear!
September 1, 2022

Every single piece of Fabletics i wear is amazing. Theyre all so comfortable and durable, you also look great in it. I would HIGHLY recommend anybody looking for workout clothes to gear them a try

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amir,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Connecticut
1 review
4 helpful votes
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Shady shady shady
March 4, 2019

I bought one pair of leggings. The leggings were fine, nothing compared to lululemon, but decent enough. What I didn't know when purchasing one pair of leggings was that during checkout, the button to sign up for the VIP membership is already checked off for you at the bottom of the page. I apparently was supposed to see this and uncheck it if I didn't want to be charged $49.95/month.

I don't look at my checking account activity too much, I admit, so I did not realize until 10 months later that I was being charged this vip membership fee.

When I called to cancel, Icy kept trying to tell me I had been notified several times and kept urging me to wait until the next month to cancel.

The email notifications' I was receiving are titled "you've got credit, it's time to shop!" And upon clicking into the email, nowhere does it mention how much credit you have or what you have spent or anything about the membership you are enrolled in. Very misleading, unclear and shady.

Extremely disappointed in how the company is basically tricking you into becoming a member.

I racked up $800 in credit to Fabletics, which might sound great, but I honestly can't even find enough items I would like to own. It's not that the products are so terrible, but the way the company operates.

This is not how you gain loyal customers. Obviously many others feel the same after reading a few reviews.

Date of experience: February 28, 2019
Ivy T. Fabletics Rep
over a year old

Hello Taylor,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Colorado
1 review
1 helpful vote
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Not As Satisfied As I Have Been
June 12, 2020

I have always loved the thickness of the fabric used in the leggings. My last order seemed thinner, with less quality. No longer like Lulemon thickness. Not sure why, but sad

Date of experience: May 1, 2020
Cole N. Fabletics Rep
over a year old

Hi Jules,

We appreciate your feedback on our product quality. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Canada
1 review
7 helpful votes
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Very disappointed. Buyer beware. They have been charging me repeatedly for months! I did not notice until today. I had no idea I had "signed up" for a monthly membership. This whole ordeal has put a bad taste in my mouth and I won't be buying from Kate Hudson again. I don't think I can even watch another movie with Kate Hudson in it. This is totally unethical. The woman at the call centre said it did say that you were signing up for the VIP account when you paid and we assume you read on the website that "VIP" means you signed up for a monthly membership. No, I did not go look at the websites membership program I was on the site to buy clothing and was not interested in a monthly membership. Every site calls their customers VIP... At this point consider it a catch phrase. The call centre lady also told me I was sent and email explaining that I had joined a monthly membership. I checked my email and there was one email in my junk folder from 3 months ago. It was just an add and said go here to skip. I wouldn't have known what "Skip" meant until today as it was the first time i learned about the program. I didn't have the email the call centre lady had talked about that would let me know about the monthly membership. My email must have blocked or deleted any other emails. To be honest even if I had received one I probably wouldn't have opened it up just thinking it was junk mail. I This is not a great start for a new brand that is trying to take off. Hopefully they will do something to make it up to me.

Date of experience: June 8, 2015
Georgia
1 review
6 helpful votes
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MISLEADING!
August 20, 2019

I ordered the 2 for $24 leggings from Fabletics, not know it was a subscription... yeah well I went and looked at my bank account and they had charged me $49. WHO WOULD BUY SOMETHING EVERY MONTH FROM A WEBSITE? I would be hella broke. I just couldnt believe how misleading the website was for this "VIP Membership" I probably will not order again. Love my leggings but not the sneakiness of the company. However I am getting a refund.

Date of experience: August 20, 2019
Ivy T. Fabletics Rep
over a year old

Hello Ash,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Kentucky
1 review
0 helpful votes
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All of my purchases are Great!
June 15, 2024

It was very easy to find the items I wanted to purchase & when I received them they all fit perfectly!

Date of experience: June 5, 2024
GB
1 review
13 helpful votes
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Fabletics is an online clothing store (advertising kate hudson on the cover). They lure you in with a 50% discount on over priced gym clothes. Once you click through to make the purchase, they advertise that you are subscribing to a VIP membership with great offers but you need to scroll down to the bottom of the page and you see in tiny print at the bottom of the page that you are signing up to to have £44 debited from your account every month (which you need to switch of with in 5 days). I am a total idiot for having fallen for it as the e-mail from them was going to my junk mail and I didn't check my bank account for a while so a lot of money was taken from my account. I called to cancel and they only refunded me 50% of what was taken from me (after being on the phone for 40 mins). STAY AWAY FROM THIS COMPANY. A TOTAL FRAUD AND SCAM AND OVER PRICED CLOTHES!

Date of experience: July 27, 2015
Washington
1 review
0 helpful votes
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Great customer service
July 26, 2024

A+ customer service, doing business with Fabletics is seamless

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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****
July 26, 2024

I'm still learning how it all works and need to use my vip credit…

Date of experience: July 16, 2024
New Mexico
1 review
8 helpful votes
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Don't go there!
September 20, 2015

BEWARE FABLETICS! When you sign on to purchase from this company you don't realize it but they automatically deduct $49.95 from your card every month whether you buy something or not! I cancelled my "subscription" which I don't recall ever agreeing to(must be in tiny print somewhere) and found ANOTHER $49.95 CHARGE on my account from Fabletics this month on Sept. 6th. Sneaky buzzards did it on the 6th hoping I wouldn't notice. DO NOT BUY FROM THESE THIEVES. They should not be in business because they are crooked!

Date of experience: September 20, 2015
GB
1 review
8 helpful votes
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I did not read the reviews or know anything about fabletics until I saw the advert on TV.

I thought it was a great deal to get a whole outfit for a small price. I should have paid more attention to the small print however I have never come across a scheme like this so I thought nothing of the VIP.

Until today where I read some bad press about fabletics charging people without knowing I had no idea I had fallen victim to it! Sure enough I checked my account and £44 has been taken from bank.

This is when I started to research and noticed all the jargon in emails from fabletics - it's very unclear and I think they should say straight up in big bold headings that VIP pay £44 a month and you lose that money if you forget to 'opt out' (or whatever bull$#*! word they use) of buying anything from them that month.

Anyway I rang up and all they tried to do was make me stay and I would have to stay to be able to use that £44 on anything - by which point I would have incurred another £44. I figured it isn't worth it and to just make sure I'm no longer on their membership.

I don't trust them so I have told my bank to block them taking anymore payments as after the phone call I didn't get any formal confirmation that I'm rid of my VIP rip off status.

Will never recommend to anyone and have learnt my lesson to research every new company I buy from

Date of experience: September 29, 2015
Massachusetts
1 review
0 helpful votes
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What's the point of having credits
April 19, 2021

I sKipped the charge at the beginning of the month, I'm guessing some thing glitched and I was charged anyway. I ordered and outfit and specifically asked to used those credits, my account was charged full price of $80+ dollars. The COVID excuse is getting old! I was too much of a hassle, so I kept it, but I wii be canceling my membership as soon as I can.

Date of experience: April 19, 2021
Cole N. Fabletics Rep
over a year old

Hello AnnMarie,

Thank you for writing a review! We would love to assist you further with the concern you had with the charge. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

North Carolina
1 review
0 helpful votes
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Rep Seemed Agitated
July 14, 2024

The outcome was as requested but the rep seemed like he didn't want to be at work

Date of experience: July 4, 2024
Florida
1 review
0 helpful votes
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I bought a large order of $ 169.87 October 13. Order *******865. After I pay now October 29 they say they do not have the products, and on the web it appears that they send it to me, I want all my money now it is a lack of ethics of This company, I thought they were good after I waited so long. Call and speak with an operator who was deso, oriented she tells me to buy again because it is exhausted. I want the producros yaaa or my money. I work hard to get scammed, and fast, otherwise I will call the consumer departme

Date of experience: October 29, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Pamela,

Thank you for sharing your feedback regarding the order you placed. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle