business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,934 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
867
value
874
shipping
852
returns
613
quality
834
This company does not typically respond to reviews
Maryland
1 review
0 helpful votes
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Shady dealings
December 18, 2021

I had a membership with Fabletics. For a whole year I was privy to $24 leggings, as long as I bought one pair a month. I went to order my one pair, never missing a beat, and they tried to tell me that you were not able to continue on with the $24 a month because it was a promotion. That's definitely not what they said when you join on. In my opinion Covid hit, and they couldn't continue to sell them at $24 a month, and tried to make it like you were stupid, and that was the way it was all along. I told them I was not happy. I went to go on the Fabletics site to pay full price for a pair of leggings for someone else, and they have blocked me from purchasing anything from Fabletics, out of spite. I would never buy anything from them ever again.

Date of experience: December 18, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Julie,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Ivy

Florida
1 review
0 helpful votes
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19 $ scrub set
May 18, 2024

I absolutely love my fabletics scrubs, they wash,wear and feel great. The only thing I was unhappy about was the availability of colors that I wanted to purchase.

Date of experience: May 8, 2024
California
1 review
0 helpful votes
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Average value, sneaky high price
March 12, 2019

The capris we purchased were very long and came way past our feet. The inseam on one of the leggings was crooked.
Because we live in Hawaii we had to pay for shipping and handling. They only ship in bulk so we had to wait a month until they had enough orders to ship them. We paid more for shipping and handling than we have paid for other businesses. The wait for the price of s/h was ridiculous.
I was very disappointed.

Date of experience: March 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Amy,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Kansas
1 review
0 helpful votes
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Lack of size and fabric designs
October 1, 2022

I like Fabletics 7/8 leggings but when I signed up and began to get the over abundant emails their website never had my size. Also, the varity of patterns was very limited. Finally, their website was slow to load and difficult to manuever through. After months of waiting for something to come in I liked I finally cancelled my membership. Their pricing is no different than GymShark or Lululemons so being required to join to get better pricing didn't really fit.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Beth,

We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.

Best,
Tina

Florida
1 review
0 helpful votes
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Pretty good overall
October 3, 2022

I liked the website and I definitely like the products especially the bras but when I went on the website with my phone it was hard to swipe and see all the different options/photos for things but other than that The products are 10 out of 10

Date of experience: October 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Haley,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

GB
1 review
1 helpful vote
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Complete shambles
April 7, 2021

I didn't receive my order of leggings which I paid for in December 20
I am still trying to either get money returned or leggings
I had to go to Martin Lewis resolver as Fabletics just ignored my emails and promised legging when called which of course have never replied.
They promise then leggings don't arrive so recombinant through resolver and they say can you tell me problem as my account wiped clean
What a bunch of either complete idiots with unmanageable customer service model and staff OR
A clever scamming company who just want as much cash as possible without having to supply goods or give any kind of customer service or satisfaction!
Jane Witham

Date of experience: April 7, 2021
Cole N. Fabletics Rep
over a year old

Hello Jane,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Ohio
1 review
7 helpful votes
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Horrible manipulative site! It is not clear in their advertisements that there will be a memebership fee. I read the fine print when my order came and wanted to return my item. First I had to call and talk to someone about the return process. They spent 15 minutes trying to convince me not cancel my membership and then they finally emailed me the return information. Three months later after I returned my items I had to call again bcz I still hadnt received my refund. They gave some excuse about processing and said i should have my refund withn 7-14 days. Still waiting on my refund after they stated that they received the items 3 months ago! STAY AWAY FROM THIS SITE! Horrible clothing and service... rip off trying to get people for a monthly membership for horrible workout clothes!

Date of experience: July 20, 2014
Massachusetts
1 review
8 helpful votes
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This is the most deceptive company on the face of the earth. I was NOT aware that by purchasing an outfit from this website, the company would steal my credit card number and put me into some type of monthly withdrawal of $49.95 per month. Kate Hudson should be jailed for being part of such a deceptive, illegal business. When you call the company they insist that they need your "order number and credit card information" but you never ordered anything. The "customer service" is located in the Philippines.
I have reported this fraudulent company to the MA State Attorney Generals office.
STAY AWAY FROM THIS CRIMINAL COMPANY. Shame on Kate Hudson.

Date of experience: August 7, 2014
California
2 reviews
0 helpful votes
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Yoga Pants
May 14, 2024

Love em! I bought a second pair too! The fit is great! I'm 5'1.5", 127lb. XS fits perfectly! I wear the mid-to-no compression pants for yoga and Pilates.

Date of experience: May 4, 2024
GB
1 review
4 helpful votes
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The worst experience ever!
September 28, 2016

Placed an order on 26th of august 2016. It took me nearly an hour to make a selection as some of the itmes were out of my sizes. Payment went out of my account received a confirmation of the order.
28th of September a month later still nothing from fabletics! Called "customer services" were told oh sorry your order didnt go through and basically since you have asked we will refund you and if you like go back to the website and put another order through. Thats just not good enough! A whole month? If I didn't call them then nobody would have bothered to let me know of the issues. Manager was absolutely useless and sarcastic! Absolutely disgusted!

Date of experience: September 28, 2016
Wyoming
1 review
7 helpful votes
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Ridiculous...
August 7, 2014

Ridiculous... I had no idea I was signing up for a "VIP" membership... a membership that charges me $50 a month for crap I wasn't even buying, I did not notice the charges until a few months into it, and by then it was too late to get any money back. They refunded me for the current month I was charged for, but I had 4 "credits", worth $200, that I had to use. I figured since I have already paid for these credits, i might as well use them. I will buy 4 outfits and cancel the membership immediately to avoid further charges. Heres the catch. If I cancel the membership I will no longer be able to return for refund, so if I get the outfits and they are total crap, like the first one I got, Im stuck with it. If i don't cancel and have them shipped to me, don't like it, ship it back for refund, it will take long enough that they will charge me again for another month of membership. WTF.

Date of experience: August 7, 2014
Texas
1 review
3 helpful votes
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My daughter did not see any time print about their VIP program charging her 49.95 a month, only seeing she could get leggings for $24. She is under eighteen and under contractual law if is illegal for them to do this. I will be taking them to court, for the $600 they scammed from her, the trauma suffered from being scammed and emotional disrtress. She is teen and had no idea laces were so corrupt like this. Stay away from this company. A LEGITIMATE COMPANY does NOT run VIPprograms like this screwing young teens out of their money! Shame on them! See you in court!

Date of experience: March 15, 2018
Kentucky
1 review
0 helpful votes
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I have ordered leggings from here twice. Once they sent the wrong size so i returned them and the second time they didn't fit but no agent was helpful at all in helping me exchange them AGAIN and now i think it's too late. The first time i only got $12 refunded and now if i get a refund i'll only get another $12 back, that's not even enough to buy ONE pair of leggings. This company is very unorganized, not true to size, and RIDICULOUS with its exchange and return system.

Date of experience: October 12, 2019
Cole N. Fabletics Rep
over a year old

Hello London,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Utah
1 review
0 helpful votes
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Fiasco to get four tee shirts
December 4, 2022

I ordered 4 tee shirts. I received an email that some of my items were out of stock but the others were coming. About three weeks later when I hadn't received a shipping confirmation I called and they reassured me that they were still coming. Four more weeks passed and I called and the first rep said that they had cancelled my order. When I pressed why it was cancelled she said that there was a problem with my credit card which there was not. I had placed another order that day after my order for my daughter and it worked just fine. Then the next higher up rep said that the tee shirts were out of stock that is why they had cancelled it. While I was on the phone I could search and the site said that they were available. The next higher up rep couldn't honor the prices that I had originally paid. Finally the fourth manager actually took my order and it arrived.

Date of experience: December 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cathi,

Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Washington
1 review
4 helpful votes
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Purchased 1 item, returned it 30 days later unworn. The month after the purchase my Credit Card was charged 2X $49.95 per month. I racked up over $2,200 in charges before I realized it. Called to have them reverse the charges and was passed from 1 department to another. The other department did not answer my call and their voice mail was conveniently full. Credit card company was notified, however they could not reverse the charges. DO NOT TRUST THIS COMPANY!

Date of experience: March 18, 2019
Ivy T. Fabletics Rep
over a year old

Hello,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

New York
1 review
2 helpful votes
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Too many exclusions
December 29, 2019

I asked for a Fabletics e-gift card for Christmas. My MIL who purchased the gift card for me told me it took forever to even purchase a gift card from them When it was time to redeem I was told the gift card gets added to your account as a credit. Which means that you can't use the credit on promotional sale items. I was hoping to get some clothes on sale to restock my wardrobe. Had I known I couldn't use my gift card on sale items I wouldn't have asked for one for Christmas. Now I have to pay full price ($89) for leggings just to use my gift card. There are way too many exclusions from this company. I will be telling people to stay away from Fabletics.

Date of experience: December 26, 2019
Cole N. Fabletics Rep
over a year old

Hello Ellen,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

California
1 review
0 helpful votes
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Hooked & Enjoying Fabletics's
May 26, 2022

I have enjoyed the various matching outfits purchases for myself, my husband and gifting items to my family. Great customer services, on line and in store.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jocelyne,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Texas
1 review
0 helpful votes
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Not as good as it use to be
September 1, 2022

The quality of the items I am receiving now are not as good as they once were. The bra tops are not supportive enough, they don't wash well and the quality is just poo. The leggings aren't what they use to be. I have had the powerhold leggings for year now and I just ordered two new pairs because I loved them so much. I hate these new ones. The 7/8 legging was the perfect length now they are too long and don't fit well. The sizing is off.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Evelyn,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Pennsylvania
1 review
0 helpful votes
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Difficult Experience
March 2, 2023

Had to go thru 2 reps to finally get this membership that I did not want canceled. Because I bought a pair of pants online that were on sale thru a 3rd party, this company enrolled me in a subscription service that I did not want or need.

Date of experience: March 2, 2023
Zeth B. Fabletics Rep
over a year old

Hello William,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Maryland
3 reviews
0 helpful votes
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Not a fan
May 26, 2022

I did not like how they slipped in the business about becoming a VIP member. When I called to cancel, they gave me $10 off my next purchase. I returned my items and I don't expect to be ordering anything from them again so I don't need the $10 discount. Consider me CANCELLED.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Fawn,

Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim