Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics has a rating of 3.2 stars from 12,934 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I had a membership with Fabletics. For a whole year I was privy to $24 leggings, as long as I bought one pair a month. I went to order my one pair, never missing a beat, and they tried to tell me that you were not able to continue on with the $24 a month because it was a promotion. That's definitely not what they said when you join on. In my opinion Covid hit, and they couldn't continue to sell them at $24 a month, and tried to make it like you were stupid, and that was the way it was all along. I told them I was not happy. I went to go on the Fabletics site to pay full price for a pair of leggings for someone else, and they have blocked me from purchasing anything from Fabletics, out of spite. I would never buy anything from them ever again.
I absolutely love my fabletics scrubs, they wash,wear and feel great. The only thing I was unhappy about was the availability of colors that I wanted to purchase.
The capris we purchased were very long and came way past our feet. The inseam on one of the leggings was crooked.
Because we live in Hawaii we had to pay for shipping and handling. They only ship in bulk so we had to wait a month until they had enough orders to ship them. We paid more for shipping and handling than we have paid for other businesses. The wait for the price of s/h was ridiculous.
I was very disappointed.
Hello Amy,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I like Fabletics 7/8 leggings but when I signed up and began to get the over abundant emails their website never had my size. Also, the varity of patterns was very limited. Finally, their website was slow to load and difficult to manuever through. After months of waiting for something to come in I liked I finally cancelled my membership. Their pricing is no different than GymShark or Lululemons so being required to join to get better pricing didn't really fit.
Hi Beth,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina
I liked the website and I definitely like the products especially the bras but when I went on the website with my phone it was hard to swipe and see all the different options/photos for things but other than that The products are 10 out of 10
Hello Haley,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I didn't receive my order of leggings which I paid for in December 20
I am still trying to either get money returned or leggings
I had to go to Martin Lewis resolver as Fabletics just ignored my emails and promised legging when called which of course have never replied.
They promise then leggings don't arrive so recombinant through resolver and they say can you tell me problem as my account wiped clean
What a bunch of either complete idiots with unmanageable customer service model and staff OR
A clever scamming company who just want as much cash as possible without having to supply goods or give any kind of customer service or satisfaction!
Jane Witham
Hello Jane,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Horrible manipulative site! It is not clear in their advertisements that there will be a memebership fee. I read the fine print when my order came and wanted to return my item. First I had to call and talk to someone about the return process. They spent 15 minutes trying to convince me not cancel my membership and then they finally emailed me the return information. Three months later after I returned my items I had to call again bcz I still hadnt received my refund. They gave some excuse about processing and said i should have my refund withn 7-14 days. Still waiting on my refund after they stated that they received the items 3 months ago! STAY AWAY FROM THIS SITE! Horrible clothing and service... rip off trying to get people for a monthly membership for horrible workout clothes!
This is the most deceptive company on the face of the earth. I was NOT aware that by purchasing an outfit from this website, the company would steal my credit card number and put me into some type of monthly withdrawal of $49.95 per month. Kate Hudson should be jailed for being part of such a deceptive, illegal business. When you call the company they insist that they need your "order number and credit card information" but you never ordered anything. The "customer service" is located in the Philippines.
I have reported this fraudulent company to the MA State Attorney Generals office.
STAY AWAY FROM THIS CRIMINAL COMPANY. Shame on Kate Hudson.
Love em! I bought a second pair too! The fit is great! I'm 5'1.5", 127lb. XS fits perfectly! I wear the mid-to-no compression pants for yoga and Pilates.
Placed an order on 26th of august 2016. It took me nearly an hour to make a selection as some of the itmes were out of my sizes. Payment went out of my account received a confirmation of the order.
28th of September a month later still nothing from fabletics! Called "customer services" were told oh sorry your order didnt go through and basically since you have asked we will refund you and if you like go back to the website and put another order through. Thats just not good enough! A whole month? If I didn't call them then nobody would have bothered to let me know of the issues. Manager was absolutely useless and sarcastic! Absolutely disgusted!
Ridiculous... I had no idea I was signing up for a "VIP" membership... a membership that charges me $50 a month for crap I wasn't even buying, I did not notice the charges until a few months into it, and by then it was too late to get any money back. They refunded me for the current month I was charged for, but I had 4 "credits", worth $200, that I had to use. I figured since I have already paid for these credits, i might as well use them. I will buy 4 outfits and cancel the membership immediately to avoid further charges. Heres the catch. If I cancel the membership I will no longer be able to return for refund, so if I get the outfits and they are total crap, like the first one I got, Im stuck with it. If i don't cancel and have them shipped to me, don't like it, ship it back for refund, it will take long enough that they will charge me again for another month of membership. WTF.
My daughter did not see any time print about their VIP program charging her 49.95 a month, only seeing she could get leggings for $24. She is under eighteen and under contractual law if is illegal for them to do this. I will be taking them to court, for the $600 they scammed from her, the trauma suffered from being scammed and emotional disrtress. She is teen and had no idea laces were so corrupt like this. Stay away from this company. A LEGITIMATE COMPANY does NOT run VIPprograms like this screwing young teens out of their money! Shame on them! See you in court!
I have ordered leggings from here twice. Once they sent the wrong size so i returned them and the second time they didn't fit but no agent was helpful at all in helping me exchange them AGAIN and now i think it's too late. The first time i only got $12 refunded and now if i get a refund i'll only get another $12 back, that's not even enough to buy ONE pair of leggings. This company is very unorganized, not true to size, and RIDICULOUS with its exchange and return system.
Hello London,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I ordered 4 tee shirts. I received an email that some of my items were out of stock but the others were coming. About three weeks later when I hadn't received a shipping confirmation I called and they reassured me that they were still coming. Four more weeks passed and I called and the first rep said that they had cancelled my order. When I pressed why it was cancelled she said that there was a problem with my credit card which there was not. I had placed another order that day after my order for my daughter and it worked just fine. Then the next higher up rep said that the tee shirts were out of stock that is why they had cancelled it. While I was on the phone I could search and the site said that they were available. The next higher up rep couldn't honor the prices that I had originally paid. Finally the fourth manager actually took my order and it arrived.
Hello Cathi,
Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Purchased 1 item, returned it 30 days later unworn. The month after the purchase my Credit Card was charged 2X $49.95 per month. I racked up over $2,200 in charges before I realized it. Called to have them reverse the charges and was passed from 1 department to another. The other department did not answer my call and their voice mail was conveniently full. Credit card company was notified, however they could not reverse the charges. DO NOT TRUST THIS COMPANY!
Hello,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I asked for a Fabletics e-gift card for Christmas. My MIL who purchased the gift card for me told me it took forever to even purchase a gift card from them When it was time to redeem I was told the gift card gets added to your account as a credit. Which means that you can't use the credit on promotional sale items. I was hoping to get some clothes on sale to restock my wardrobe. Had I known I couldn't use my gift card on sale items I wouldn't have asked for one for Christmas. Now I have to pay full price ($89) for leggings just to use my gift card. There are way too many exclusions from this company. I will be telling people to stay away from Fabletics.
Hello Ellen,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I have enjoyed the various matching outfits purchases for myself, my husband and gifting items to my family. Great customer services, on line and in store.
Hello Jocelyne,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
The quality of the items I am receiving now are not as good as they once were. The bra tops are not supportive enough, they don't wash well and the quality is just poo. The leggings aren't what they use to be. I have had the powerhold leggings for year now and I just ordered two new pairs because I loved them so much. I hate these new ones. The 7/8 legging was the perfect length now they are too long and don't fit well. The sizing is off.
Hello Evelyn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Had to go thru 2 reps to finally get this membership that I did not want canceled. Because I bought a pair of pants online that were on sale thru a 3rd party, this company enrolled me in a subscription service that I did not want or need.
Hello William,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I did not like how they slipped in the business about becoming a VIP member. When I called to cancel, they gave me $10 off my next purchase. I returned my items and I don't expect to be ordering anything from them again so I don't need the $10 discount. Consider me CANCELLED.
Hi Fawn,
Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Julie,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Ivy