I was with Fabletics for about 10 months. In that time I purchased quite a few outfits. All of the tights and capris are great and holding up well through washings. Nearly every top has stretched, fallen apart, faded (even with line drying), and become unwearable. I called and cancelled, and yes, the rep tried to keep me as a customer, but I was patient and got beyond that. What totally annoyed me was 1) I got 2 friends to sign up using my personal code and was NEVER provided the promised credit. 2) Customer service remained unresponsive to my complaint, and 3) Prior to cancelling I used my accrued points to order a tank top and a wrist pouch for running. I never received the pouch. I contacted the service reps via email 3x's and have never received a response. So to heck with this company.

I will NEVER order from this place again. I ordered one damn thing and then they charged me $49.95 every single month. At first I had no idea it was happening. So they had $150 of mine before I noticed... I called to cancel the pendin money and they were very kinda about it and refunded me and "claimed" they canceled my account. For 2 months I had no charges from them and now, all of a sudden they took out another $50... I called them and said I wanted my money back and I want to be taken out of there membership IMMEDIATELY! SO FRUSTRATING! I'm warning everyone not to order from them. They're awful!

I am very disappointed by Fabletics customer service. I bought a pair of sweatpants that started to unravel at the hem almost immediately. I contacted customer support and their solution was for me to send in my pants and then wait for a store credit. I don't want a store credit. I want my pants, which would likely have sold out while I waited. Then, on top of that, the fabletics AI skipped my month. I said, "my pants are unraveling" and it said, "great! I'll skip your month." It didn't confirm. It just skipped. Which I did not want. When I called customer service about that, they said "sorry. Nothing we can do. See you next month."

I canceled my membership after that. Fabletics should really reconsider their customer support.

I purchased a pair of Salar Capris last year, and they ended up with a hole in them. I thought I'd give them another try, so I purchased a second pair last month. I've worn them three times and have laundered them as directed. They now have a hole in the crotch that makes them unwearable. This is unacceptable for an item at this price point. I tried the "Live Chat" feature to have my complaint resolved. The window indicated that I had been connected and that I should wait for a response. After more than an hour, I ended the chat.

I took them up on the first offer in order to try out the workout wear. I actually liked it and thought I might order another. Problem is I didn't realize I signed up for a VIP membership for $49.95 a month! The operation is deceptive and perpetrating a scam. DO NOT FALL FOR IT!

Between Christmas and about a month ago, i joined the club! I ordered over $1000 dollars of Fabletics for presents as well as myself! I had a lot of points and I was going to use them, when they reached a pretty high amount where I could order their promotional stuff they suspended my account because they said I had more then 1 account! I didn't have a second account! I had fab kids and Fabletics for adults. When I called to straighten it all out, they reinstated my account but took all my points! I feel that I was scammed by the company and have canceled my membership for both! It's sad because I would have been a loyal customer that would have and did order regularly! I will be looking for a different company that is as loyal to me as I am to them!

So far everything has been great however I find each month or every other month one pattern gets launched or one feature peice and it's sold out or was only available in the US. There needs to be more stock offered in the patterns the leggings last month in the feature pattern sold out like as soon as I got my new month email and it was disappointing. There was a sweater Kate Hudson was featured in and I don't think it was even posted on the Canadian sites.

So my order started off well, I was raving to friends about how my first outfit was half price and the order came in no time, the clothes being in great condition. I made the first order in April which was £35.50 when looking at my bank statement this month (MAY) I found that Fabletics had decided to take another £44.00 out of my account (without my consent) I called the company to get through to someone who kept repeating the same thing over and over again - when asking to speak to a manager he again said the same thing that because I had signed up to be a VIP member £44 would be taken from my account to use as voucher for more clothes. (I don't want more clothes) I am furious with this company as I didn't give any consent for this money to be taken from my account and I am taking this further with the bank as the company did not help at all. DO NOT USE.

I first signed up 7 weeks ago when I ordered a few items. At 4 weeks I emailed saying I haven't received said items. I was told they were in Sydney. Today ( 3 weeks after I sent the email), my clothing still hadn't arrived so I called. I was told the items that I ordered where out of stock and I wouldn't be receiving them. Understandably I was pissed but we decided I would get store credit and 50% off my first outfit purchase, with the credit in my store 30 minutes later. An hour later I receive an email that I would be receiving a refund and not store credit.
I'm glad because I will be calling up tomorrow to close my account.