My leggings came apart at the seam within 30 minutes of wearing them. I will be canceling my subscription bcz the leggings are too expensive for them to fall apart. The worst part is I was unable to get in touch with anyone via phone and there was no email option. I tried thru messenger but it wouldn't accept my message nor the picture I tried to provide that showed the rip and the tag (unfortunately cut off) to show that they were brand new

First off, I would like to say the quality of your clothes is great. I get a lot of compliments when I wear them especially the shorts. The most frustrating thing for me is the hoops you got to go through to actually get the deals that come through my texts. I will often get messages that say 70% off or whatever and then click on the link to find out that deal doesn't apply. When I get a sale text. I just want to be able to click on the link and see the sale price to quickly add to my cart. This has never been the case and I have talk to customer service several times. Very close to canceling my membership.

I was a member of fabletics for a few months. Everything was fine until they charged me for an item I never purchased, claiming it was a preorder. I had never received a confirmation for this preorder. After speaking to a customer service agent, she claimed that there was nothing she could do, but she told me I could just return them. I go through the return process and only one of the items is processed as a return. I had returned all of them items (3 total) together with the packing slip that they provided. However, this packing slip apparently had only accounted for one of the items. When speaking to another customer service agent, they again told me there was nothing they could do. After asking to speak to someone higher up, and saying that I would, justifiably, dispute the charge through my bank, they miraculously figured out a way to refund me. Overall, the company is very sketchy and I would not recommend it unless you want to be scammed!

I received items that were too big and started the process to exchange them. The exchange took over 3 weeks to process. I called 5 times and got different stories each time. Finally I got an email in the 4th week that the exchange items were sold out even though the last rep said it would be held for me and I needn't worry. When I called to follow up around my refund since the exchange was cancelled the rep gave me the run around and tried to offer me a store credit although I returned the original items within the 30 day time frame. Finally 6weeks later(I placed the original order on 9/25 and today is 11/7) I was able to get a resolve and a commitment to refund my credit card within 5-7 business days. Again, this had to be the worst return/exchange experience I've ever had with any retailer. Fabletics really need to get more organized to make this process much more seamless for the customer!

I ordered from them and they charged me an extra $49. That's not even the correct amount for the VIP membership so it couldn't have been that. I chatted with them and as soon as we got somewhere, they cut me off and wouldn't let me respond and then a message popped up saying i was booted out of the chat for not responding. I called them 3 times and they said they would call me back and guess what! They never did. I called my credit card company and they said i could get the money back, but I would have to wait a couple days. When my order finally came I was missing one item so I couldn't return everything. Surprise surprise! I tried chatting with them and yet again, they cut me off and wouldn't let me respond and then voted me out for not responding. So now I'm stuck with two items that don't even fit me, missing the most expensive item in my order, and a charge of $49 for no reason! So i'm out $92. Their service is quite literally worse than sheins and is such a scam.