business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
0 helpful votes
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I LOVE Fabletics
December 1, 2021

These are the only workout clothes I wear at this point. Sizing is consistent so I always know everything will fit. There's always something new, and something for everyone. My problem is that I have issues remembering to skip the month so I unfortunately have to cancel if my financial situation changes. BUT, they've now changed it so it's easy to do that too! Highly recommend this company.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Erin,

Thank you for writing a review! We are sorry to hear about your negative experience with our skip-the-month feature. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Georgia
1 review
9 helpful votes
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BUYER BEWARE
February 8, 2021

I ordered two pair of leggings on 1/13/21. Almost a month after ordering, I still did not have an ETA of delivery for the order. I understand that there will be delays in shipment due to COVID, but I simply wanted at least an estimated date of delivery. After contacting customer service, I learned that the package had been lost in transit.
Were they never going to let me know that it was lost? Had I not contacted them, I would have lost money and leggings.

Date of experience: February 8, 2021
Cole N. Fabletics Rep
over a year old

Hello,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Oklahoma
1 review
1 helpful vote
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Terrible Service
June 12, 2020

I returned half an order in February. They received my order and "processed my return" at the end of February and I haven't received it yet. I've called 3 times and each time I get told that it's with PayPal. I've called PayPal and they don't have it. I had to request a refund receipt from Fabletics, which the customer service had to request from the back office and could take 24-48 hours. Their service is all outsourced and unable to do anything except repeat the same stuff over "your refund was sent, we can't do anything else." I'll never buy anything from Fabletics again and will steer anyone away from this site.

Date of experience: April 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Kimberly,

Thank you for bringing this to our attention! We sincerely apologize for the negative experience you have encountered. We value you as a member! Our Member Services team will get in touch within 48 hours for further assistance.

Best,
Nelle

Canada
1 review
0 helpful votes
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Lovely outfits
March 20, 2022

Most of the outfits I received all really fit well and are supper comfortable. The only problem is that the pants seem a little more low rise then I prefer. The fabletics website is easy to use and is very user friendly. Everything comes in a timely manner, which is amazing being a Canadian. Love this site and will continue to use it for a very long time.

Date of experience: March 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Skye,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our pants. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Florida
1 review
0 helpful votes
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Very frustrating
March 1, 2023

I had almost a year's worth of credits saved up as I went on my weight loss journey, and lost a ton of money when the new year rolled over.

What a terrible way to make money. Customer service kindly told me it was advertised on the website. I've been a customer for many years. When I joined, there was nothing like that. They have lost me FOREVER.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Lauren,

Thanks for sending your review! Your feedback about your credits is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

New Hampshire
1 review
0 helpful votes
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Decent products, disingenuous model lost me
April 15, 2024

I liked the intro price point and the product design, but wasn't really excited about the subscription model. I tried it and didn't like the model so I wanted to cancel - where you lost me for life was that you made it very hard to unsubscribe, with multiple gates and other things to prevent it. It felt manipulative and I would not be back as a result.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Lia B. Fabletics Rep
over a year old

Hello James,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Massachusetts
1 review
5 helpful votes
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Misleading
February 18, 2015

The information about how to optimize a purchase on Fabletics is unclear and ambiguous. When realizing that I had inadvertently signed up for VIP membership (the terms of which did not become clear until after I shared information) I called customer service to explain my misunderstanding and to opt out. This proved to be very difficult.

Date of experience: February 18, 2015
New York
1 review
3 helpful votes
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You can easily find much better quality and design for much less price without the scam. Yes they have the weirdest terms that will not make sense or justify your money along with monthly membership money that they convert to member credit and then to gift cards and then make their own rules on these cards and credits whenever they feel like. Is the hell wrong with them?

Date of experience: November 24, 2017
Sherry E. Fabletics Rep
over a year old

Hello Divya,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Maryland
1 review
0 helpful votes
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Good fit!
June 15, 2024

I've had trouble finding a good fit with pants.
29 waist and 34 inseam. Thanks for making them available to me. The ordering system is easy and quick. Very happy with the entire process.

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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Always have something I want
June 4, 2022

Anytime I visit the site, even if I'm not looking for something in particular, I always find something I end up wanting or buying. There have been a couple times when I want a classic very popular style, where my size is sold out but that's to be expected. But I always leave with something I love. And customer service in the past is always prompt and helpful.

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kristina,

We are glad you are enjoying our products and unique styles! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Massachusetts
1 review
0 helpful votes
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Why change a good thing?
October 1, 2022

I finally found the most amazing sports bra. I've been raving about the All Day Every Day Bra. The best feature, aside from it not making my chest look like a tube, is the fact that it had a clasp on the back. The worst part about sports bras is having to wrestle your way into them. Well, I ordered it again in another color, and now it doesn't have the clasp in the back. Super disappointing. Why would you change the best thing about it?

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brandi,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

California
2 reviews
0 helpful votes
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I love Fabletics
April 1, 2023

I've been a loyal and satisfied customer for years. I've never had any trouble - save for one confusion regarding a return. But that does not affect my affinity to this brand, their level of customer service, and overall quality of products. Thank you!

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Patricia,

Thank you for taking the time to leave a review and your feedback about your return is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

GB
1 review
18 helpful votes
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HELP!
February 28, 2016

If I have only given my email address to Fabletics and haven't bought anything, will i be okay? I read the reviews before purchasing and saw it was a really bad idea... someone let me know! And how can i delete my account!

Date of experience: February 28, 2016
Virginia
1 review
0 helpful votes
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Fabulous!
July 1, 2022

All the products I have bought fit great and provide enough compression for me to be able to get up and move around (very hard without compression due to a chronic illness). Now, I receive mobility (limited still but some) and fashionable clothes.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Erin,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Tennessee
1 review
2 helpful votes
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I have been getting charged $50 a month from Fabletics on a card I rarely use so I didn't notice it for some time. When I finally noticed how much money had been wasted I called customer service to cancel my subscription. The rep was very nice and seemed pretty helpful and I thought everything was all set and done. However, come to find out they skipped 1 month of subscription payment and then have still been charging me for the last 3 months. Great product, but customer service worse them Xfinity/Comcast, therefore, I will never use their service again because at this point I could have bought Victoria's Secret leggings for $200 apiece and still saved money from how much they have gotten out of me.

Date of experience: October 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Judy,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Kentucky
1 review
0 helpful votes
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Misleading
July 1, 2022

Pleased with the quality and look of the shorts but disappointed that an associate signed my 16 year old up for a recurring $50/ month for some type of membership that he didn't agree on! He's underage and that should have never happened!

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Bryant,

We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Kentucky
2 reviews
0 helpful votes
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Fit
August 14, 2024

For the first time I have something to wear that fits and is comfortable to be in

Date of experience: August 4, 2024
District of Columbia
1 review
0 helpful votes
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Where is all the product?
December 3, 2021

There's NEVER anything in stock (except black), and your return policy is ridiculous. I have no need for a printer and fabletics is the only company I use that requires you to print out a return label. We should also be able to get Credits back on returns.

Date of experience: December 3, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Cassidy,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Oregon
1 review
0 helpful votes
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Love the clothing - but long wait.
January 1, 2023

I love fabletics clothing. The downside is the amount of time it takes between ordering and receiving the pieces. It takes FAR longer to receive them than when I order from Amazon or almost any other online site. The other thing I noticed lately (and maybe this will change after the holidays) is that all of the clothing pieces have been priced lower than my monthly charge. Why would I use a credit when the cost for the credit is more than for a clothing item.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Kristen,

We appreciate the feedback you shared regarding our shipping policy. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

New York
1 review
0 helpful votes
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Bad management
January 1, 2023

The product is amazing but unfortunately that's where it ends for this company, when you order the automatically add you as "a member" and charge you on a monthly basis (I was charged $54 per month) then when you try to cancel the membership they give you a hard time, when I finally cancelled the membership I never wanted in the first place I tried to order again afterwards and they cancelled my order twice. This company will be bankrupt unless they change their management quickly.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello James,

We appreciate the feedback you shared regarding the VIP program. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia