About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I ordered the same pants twice in one order when I went to return them It was very easy to do so and they shipped me the correct color pants before I even had an opportunity to return the wrong ones! I was going to cancel my VIP subscription this customer service Kept me hooked!
I am always so happy when I order fabletics because of how good the clothes feel and fit. I also ordered them with a discount and not a lot of places to do that for example the big brands. And I love how fabletics seems to be getting compared to even the gym clothes that I wear and those big brands don't even come close to value or quality.
The rep I spoke to was very insistent that a recent charge for non-use of the website not be lost. I asked for a refund, but he kept insisting that I use the credit balance on my account to make a purchase, which I didn't want to do. He didn't want to give up, but I finally won in the end.
It is very easy to peruse the uniforms, the exercise clothes, shoes, and bags to get me to work and the gym. I ordered two zippered bras on this occasion and they are due to be delivered on the 7th. Always exciting when my selections are delivered.
I love going into the actual brick and mortar store. I do NOT like the website. Too many side deals and offers that wont let you just check out and it is not strait forward. Also, it is like an Act of Congress to cancel your membership online. Skipping a month has gotten easier.
I was surprised last April to found out that I have 11credits or points in Fabletics until I reveived their email. I am NOT aware that their is a monthly deductions in my CC aftwr.my 1st purchased last May 2023. However, thay were able to reversed 7 credits and I must use 4 credits for purchases.
I would like to mentioned also that few.people I knew experienced the same (unknowingly CC being deducted monthly).
Overall, product quality is good. The lightweight materials and comfort are worth the price on the items I've gotten
Anyhow, I keep my membership. And yes, I am aware now about the monthly deductions. ;)
I made my purchase and after that, I received I bill from a subscription that I never want or choose to take.2 weeks and still waiting to get my money back.nothing yet
I love Fabletics, it's about half my wardrobe but sometimes I like a style and then they discontinue it. I understand changing with the styles, etc., but maybe just keeping a few of the old things in stock for example I like the crop pants kind of like the power and they were lower wasted I like the lower wasted stuff, otherwise Fabletics is great!
Love the fabric and durability of uniform.i don't feel the membership is necessary that's the reason I cancelled. Not in need of 59.99 worth of product every month. With everything going who would remember to skip a month or else be charged.
Hello Leslie,
We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
The products are good quality. The problem seems to be mismanagement of the product and the web site. The process needs a good overhaul. The employees are very nice and helpful, however; they can only try to help customers within the faulty parameters they are given. Management should stop apologizing and hire tech people who know what they are doing.
Love the new Cloud Jersey material. I travel a lot, and I wear my hoodie and jogger sets to the airport every time!
One of the pair of pants that I bought started losing thread from the seams almost immediately after I got it, for pants that are more than $75 I'd expect better than that, the other pair has piling already as well.
I personally do not think fabletics is worth all the hype. I spent almost $100 for one set and still got charged the full $49.95 membership on top of my purchase. If you are willing to pay that just to get a 20% discount be my guest, just count me out! I can find workout clothes at other stores with just as good quality for much less!
Hello Jaikisbell,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
You buy a month member credit for $49.95 but then they always have sales that make everything cost less than the $50 so essentially they're locking you into paying full price. If anything goes wrong, which I've had happen several times on their website, good luck, support is completely unhelpful.
Hello Ross,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the member credit.
Best,
Renz
False, deceptive advertising has stolen £196 (£49 a month without my consent, criminal). Didn't even know i was signing up for a vip membership. Thousands upon thousands of people have been going through the same thing since apparently the mid 2010's, and yet hardly anyone knows about fabletics being a scam. Kate hudson should be ashamed.
Hello Ava,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I still have not got my order. I have called countless times due to doordash being unable to deliver and even changed my address and still haven't got my order. Will not recommended.
I love Fabletics clothing and am really enjoying my new scrubs. What I don't like is that if I forget to skip a month I'm charged $59. I have somehow been charged this amount at least 7 times. I will keep buying the clothes so I don't like my money being taken from me. It's a lot of money. And often the clothes I want or things on sale are always picked over and out of stock. There have been several times that something free like slippers come with a purchase but they are all gone. It's hard to buy Christmas presents for my family due to low stock. Bottom line. I don't like being forced to purchased items because my money was taken from me. I do love the product. So as soon as I use the next two credits I need to end my VIP account. I have a feeling that won't be easy to do either. I have never had this experience with any other company.
Hello Amanda,
We appreciate you for taking the time to write a review about the VIP membership and product availability. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.
Best,
Allison
I love all of the clothes I've bought from fabletics. They're comfy and fit incredible for people that DONT skip leg day. The only reason I gave them 3 stars is shipping is horrendous…Ive been waiting over 2 weeks for my order to arrive. Please fabletics, if you actually read this, terminate your partnership with Newgistics. They're absolute garbage.
Hello Ross,
Thank you for your business. For assistance regarding the shipping, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very comfortable design and the garments are soft and make the movements easy. I love all the collaborations designed and all the colors they have. I simply love Fabletics.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dietrice,
We regretfully note that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia