I love the products, but I consistently encounter an issue with FedEx calling me for my address whenever I order. If I miss their call, it delays one or two days before I can actually receive my package, because I have to wait for another call from FedEx so I can give them my address. My Fabletics order (on the website) has my address, so I have no idea what's happening. The Shipping Department needs to address this issue with their labeling process.

I love the Fabletics quality and have purchased quite a bit of clothing from them. My only tiff I have with them is their promos can be misleading. If your site advertises 60 percent off for VIP members until a certain date, I should be able to take advantage of the sale until then. Although I thought this, it was only applied to ONE purchase. I contacted support and they said it's for just one purchase. This is not in the terms anywhere and misleading. I pay to to be able use the Fabletics site and it's upsetting when you plan on making several purchases during a sale event and cannot.

I bought 4 pieces of clothing and had an issue with all of them. The sizes are inconsistent. I had one item fall apart in the wash after 2 times wearing and a sports bra that literally made me bleed on my breasts due to the stitches being so rough. When contacted by Fabletics, I was not offered a refund, rather a $30 credit. Just not happy overall with the experience. Also when I tried to cancel my membership the rep kept trying to convince me to stay which was rather annoying.

I have been a customer member of Fabletics for many years. ( I believe over 8) I have never had any issues with shipping However the last 2 orders have been awful. I completely understand mistakes and I have no problem with that. My issue comes from when you get notified that your package has been delivered and it hasn't. So you call and they tell you to Walk Your Neighbor Hood and ask if any of them received your packages?) I wasn't told by one person but 3 different agents ask me to do this. That is crazy however what makes me question the customer service is 3 different agents gave me the same response. Then I was told that I would be giving a one time curtesy of a resend of the product I paid for? When I asked how is this a curtesy to me to receive what I paid for. I didn't get a response.Just the same response. My second order I ordered 2 large mens pants with 2 Large matching tops for my son. I received one extra small bottom. My son is 12 hours from home in his master's program with no way to ship it back and no offer to have it picked up and for him to be shipped the correct size. I lay this point I canceled my membership. Fabletics has the best product from workout to work and to go hangout. Product is a strong 9. Customer Service is a low 2

I've had mixed feelings about the products from Fabletics - the shorts I've gotten have lived up to expectations, but the pants fall way short of the look on the website and the images/descriptions. For the shorts, my normal point of comparison would be to Lululemon, and the Fabletics shorts are good for a "less expensive" option - they come across as more "workout short" compared to the Lulu shorts that are more "do anything", but still a good option. I'd put them in the spectrum pretty much in-between "sporting goods store private/generic label" shorts and "higher-end, quality all around use shorts".

The pants - a complete waste of my money. I've tried multiple different pants that are marketed as if they can have the look to fit any situation, but the reality is they are workout and lounge wear worthy only! They aren't an option for anything where I would wear anything from jeans or higher/nicer. I've given one pair away to my son because there's no way I'll wear them for anything, even as workout type pants since I've got others that work better for that.

As far as the website and online shopping experience - it's a giant mix of a) listing the same product multiple times but just in another color, b) products that appear extremely similar and require you to either know about each or have to do detailed comparisons to figure out what's different, c) different "sets" of products where you're trying to figure out what's what, and d) the different pricing options as a regular shopper, a VIP shopper, or the "credits". The website managers definitely don't ascribe to "keep it simple stupid" or "less is more".