About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I love the comfort of the leggings. For working out, sitting around the house or going out to an event. I also appreciate the design as I am very curvy with a small waist. The leggings always fit without the gap in the waist and Im not constantly having the come down in the back when I workout or sit down. I have. Been a customer for 3 years and enjoy the benefits of the VIP discounts.
I have come to really like and enjoy your clothing. I am trying new things, referring your site to others. I am how ever very unsatisfied with shipping. I payed extra for 2 to 3 day shipping and still did not receive my package for 6 days. I will not pay for shipping again and just wait out the time to get my purchases. I will keep shopping and enjoying your product lines, just have to wait to get them. Thank you for your time
Hello Paul,
Thank you for writing a review! Your feedback about our shipping is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I absolutely love the quality of clothes. BUT every time I look for my monthly collection there is nothing in stock. I love the variety of stuff they have on the site. They just never have anything I want available to purchase.
Hello Amanda,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I been with fabletics maybe 2 years and I literally have everything that I want. Need new products the past 6 months I just been getting random items because a person can get everything they would want with a 6 month membership
Hello Jason,
We appreciate the feedback you shared regarding our shipping method and the options we have online. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The item came quickly. The mobile app isn't very responsive but I still was about to find and order what I wanted. The fit is perfect I just have to remember to order small tank tops. The shorts and jogger are awesome.
Hello David,
Thank you for writing a review! Your feedback about our mobile appis important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My order has never arrived... The tracking number showed that it was delivered but it never got delivered... I called the customer service and they are not in the US... in Philipines... Well, the woman i spoke to- barely speaks English-- I gave her my address - she did not get it right... so it was shipped again to the wrong address... I called Cust Service again-- nobody is in the US! If Kate Hudson is really associated with this company -- too bad for her and all the customers that she misleads. I did not know that the company out Philipines will be charging my credit card-- now they have all the info... they will never transfer you to customer service within US-- SCAM!
Prices are way higher than they use to be and the monthly credit does not cover anything anymore so not sure what the point of it is. I placed a few orders and the delivery took forever, and the quality of the items does not seem to be as good as a few years ago.
Hello Jennifer,
Thank you for sharing your experience with our prices and the monthly member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have diabetic nerve damage in my legs. They scratch my legs and they made them hurt worse. They were miss advertised as you said they were soft. No way. I want be buying from you again. Have a good day. GB
Hello Gail,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I cannot find the location on the website to cut off the monthly debit that I had no idea was going to be done until it happened in a subsequent month when I bought nothing. The clothing is OK, but the sneaky monthly stuff is $#*!ty. Can you help me? You have my name and my email. Help me.
Hello Brian,
Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Would recommend the shorts and boxers, but the joggers were not as good. A bit pricy too
I lived in Colorado over the summer in an apartment. I ordered shorts twice and never got them in the mail. First time I messed up with the address (I was still getting used to sending packages to the building). But the second time, nothing was wrong and I still never received anything on my doorstep or in any nearby package facilities. I was VERY appreciative when they said they'd send it again on my mistake but was disappointed when I never did anything wrong and ended up missing out.
Hello Deric,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have been a VIP member with Fabletics for about 8 months. I really like the quality of the products they sell and have not had any issues with any of their items. The only problem that I have is most of the items I want to purchase are never in stock.
Hello Dedrick,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Long story short, They charged me for an order I was trying to place with my credit point. Went to the cart and purchased the pair. My credit didn't, which was my fault I thought it would automatically apply when I confirmed my order. I spoke with them and they said they would reimburse but lose the credit, which is fair. So the order was shipped and I had a charge on my card. When asked they said it was for the pair I was refunded on. So basically I ordered a pair, that i was charged for, then refunded and credit used, only to be charged the full amount on the day it was shipped. Customer service was horrible and I was given the run around. Spoke to 4 different agents and then was told they would email me. Suprise! They didn't. So I cancelled my membership
Hello Elsea,
We sincerely appreciate the feedback you shared regarding your overall experience with Fabletics! We value your feedback and it is helpful for us to hear. To assist you further, our helpful Member Services team will be contacting you shortly. Thank you.
Best,
Nelle
Customer service is terrible and quality of the products are subpar. You would get better clothing even at Old Navy, Ross, etc. Tried to cancel membership to no avail and will be reporting to BBB and bank.
Items are frequently out of stock, so many of the items I have wanted are never available for purchase. I feel that some items are not true to size. I also find returns or exchanges difficult. These are the reasons I stopped shopping Fabletics. The mediums I ordered looked like they were for a pre-teen so I sent back all for larges. Now I am stuck with leggings that are too large. I didn't call back and bother running through the gamut of trying to exchange again. It's too time consuming and I don't have time to waste.
Hello Dora,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
My order arrived and a charge went through. Everything was good. Then a few weeks later another charge went through on my VISA, with no order nor anything delivered. I'm still confused and don't trust the site.
Hello Michael,
Thank you for your purchase. For assistance with the charge, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I bought two lovely pairs of discounted leggings and 2 tops. Very pleased with purchase until 2 weeks later the company had 'taken' the discounted amount from my bank account and 'credited' my VIP Fabletics account. I clearly did not read the small print - maybe one of the drawbacks of buying from a phone. I contacted the company and managed to stop any further payments but they will not refund my money. I am reluctant to buy anything further because I feel mislead but they have my money! I feel that I have been stolen from.
I ordered my items Wednesday April 3rd, I paid for express shipping (2-3 day shipping) and here it is April 8th and I still haven't received it. I would like my money back on the shipping cost of 15 bucks. Regular shipping said 6-10 days, so for it to be 5 days already I could have got free shipping.
Hello Avery,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the rush shipping timeframe. Our Member Services Team will contact you right away.
Best,
Allison
I ordered two separate shorts and work shirts and I was extremely satisfied with the fabric and how comfortable the fabric feels while you workout def my favorite set to wear when I workout or lounge about.
Hello Oscar,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Commonly out of stock in most popular color options. It had a lot of availability on ugly colors/patterns and light colors that will get dirty easily. Wish they had decent stock in all sizes and color options.
Hello Kelsey,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angelique,
Thanks for the great feedback! We could not make it without your love and support! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary