After canceling my membership because the clothes were cheap and didn't fit (I nearly had to cut them off my calves), I came to found out that the six "credits" I had in my account with a cash value of $299 could not be used. Absolutely criminal! I should add that I had to call 3 times to cancel my membership. I kept getting "disconnected."

This brand is an ABSOLUTE SCAM! They make you blindly sign up for their VIP program when you make a one-time purchase. This stupid program charges your card $50 a month! Their customer service is utter garbage and completely useless, especially when trying to cancel your unwanted membership. I wish this brand nothing but continued failure for scamming so many people.

Initial order process was very quick and easy. Ended up having to wait several weeks before getting my initial order and could not login to the website to track my order - my account didn't exist.

I finally did get my order but the shorts were longer than what I had orders. Tried to call to exchange and was told they were out of inventory and tried to get me to sign up for a membership as well.

I ended up canceling all together. I figured what I spent was a sunk cost.

I experienced an overwhelming number of e mails and had to opt out as well.

Overall the product was okay I just think they might be symptoms of a new company trying to optimize their experience. Might give it another try in a couple of years.

They get you to join VIP for good deals but as soon as you try and cancel after your purchase they say your order will be canceled as well. They prey on people forgetting about their monthly charges. Don't spend your money here

I bought three products because of a promotion I saw on Instagram. I got the product and they are okay, but apparently I signed up also for a membership of 54,95 euros a month. I never saw where this was written (if it was) and never even got emails confirming this or anything like that. I've talked to the support and cancelled the membership, but the person answering would't answer any of the other questions I had. Awful experience, expensive, horrible customer support, and all that for nothing then an okay product. I wasn't expecting such a dirty scheme from such a company.

I ordered the 24.95 special. The items were too big so I called to get an exchange they sent me a shipping label and I return the items and I was told to order new items they charged me twice and I called about this. 4 times I called and was told different things each time. I have repeatedly asked for my money back. To date I it's still have not had my money back. I just spoke to a supervisor and he hung up on me and said he would not be issuing me a refund
I am so disgusted with this company my next step will be to contact the Better Business Bureau

Fabletics used to be great, but then the membership changed and now it just doesn't make sense. I keep skipping the month waiting for the black Friday sale, but it seems that when other sales come on (ex: labour day) the sales don't really help members. It doesn't make sense to me that credits and sales can't really be used together, and it makes me feel unvalued as a long-time customer. I love the fabletics clothes, but hate the company.

Had 2 packages go missing through the shipping process. Tried to reach out for help but they were very unhelpful and said that the responsibility to figure out where my package is is on me. I was left on read with messages about the situation. I did get my money back for some of it (even that process wasn't gonna go smoothly and they were gonna give me not enough money back but I made sure that gave me what I was entitled to) but I will never be shopping here again. I have one more credit to use and then I'm done (not sure if my package will get here or not).

I put in my first order. It took three weeks to get my order. Nothing fit, it's OK it was my first time. Put in the return order for credit. One of four items was shipped as a replacement, even though I wanted the credit. The item that was shipped as a replacement never arrived. Although tracking said delivered. Turns out the item was returned to their warehouse. I was never notified or issued a credit or refund. 2 and a half months later, I finally get on the phone with them and get the information that it was returned to their warehouse. I am offered a refund. But what really gets under my skin is I was never informed that this item was returned to them, how would I know without going out of my way to get a refund processed. Very disappointing, months of stress and headaches. It's unfortunate their e-commerce seems very very poorly run, especially for a company that is suppose to specialize in this, and I work in the industry.